At a Glance
- Tasks: Manage 50+ enterprise accounts, driving customer success and growth.
- Company: Globally recognised SaaS leader focused on impactful learning experiences.
- Benefits: Competitive salary, bonus potential, and remote work flexibility.
- Other info: Join a high-growth team and collaborate with global brands.
- Why this job: Make a real impact by helping customers achieve their goals with innovative technology.
- Qualifications: 8+ years in Customer Success or Account Management, SaaS experience required.
The predicted salary is between 62754 - 83149 £ per year.
Basic Salary: £62,754 – £83,149 + Bonus
Location: UK or Ireland (Remote)
Key Requirement: Experience managing a book of 50+ Enterprise Customer accounts in your current role!
Are you passionate about building lasting customer relationships, driving business outcomes, and helping enterprise clients get the very best from innovative technology? Our client is a globally recognised SaaS leader that empowers organisations to create engaging and impactful learning experiences. As their international business continues to grow, they're looking for an experienced Enterprise Customer Success Manager to partner with some of their most strategic global customers.
This is more than a traditional Customer Success role. You'll become a trusted advisor to enterprise stakeholders, helping customers achieve their goals while driving adoption, retention, renewals, and growth across a portfolio of approximately 50 key accounts.
What You'll Be Doing
- Manage a book of 50+ of their largest and most strategic global Enterprise accounts
- Guiding customers through onboarding, adoption, engagement, and renewal journeys
- Leading complex renewal conversations and driving long-term customer retention
- Delivering impactful business reviews and success plans that demonstrate value
- Identifying growth opportunities and partnering closely with Sales to expand accounts
- Developing account strategies and proactively managing customer risk
- Acting as the voice of the customer internally to influence product and business decisions
- Collaborating with Sales, Product, Marketing, Finance, Legal, and Support teams to deliver an exceptional customer experience
What We're Looking For
- 8+ years' experience in Customer Success, Account Management, or Sales
- Strong experience within a SaaS environment
- Experience managing a book of 50+ Enterprise Customer accounts
- A track record of successfully managing and growing large customer portfolios
- Confidence handling renewals, commercial discussions, and executive stakeholders
- Outstanding communication, relationship-building, and discovery skills
- A commercially minded, customer-first approach
- Experience using Salesforce
Why Join?
This is a fantastic opportunity to join a high-growth, customer-centric organisation where your work will have a direct impact on customer outcomes and business success. You'll work with globally recognised brands, collaborate with talented international teams, and have the autonomy to make a real difference for your customers every day. If you love building relationships, solving business challenges, and creating customer advocates, we'd love to hear from you.
🌟 Enterprise Customer Success Manager 💰 £62,754 – £83,149 + Bonus 📍 UK or Ireland (Remote) in Preston employer: Superstars
Join a dynamic and innovative SaaS leader that prioritises customer success and employee growth. With a remote working model in the UK or Ireland, you'll enjoy a flexible work culture that fosters collaboration with talented international teams while making a tangible impact on enterprise clients. The company offers competitive salaries, bonuses, and opportunities for professional development, making it an excellent employer for those passionate about building lasting customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land 🌟 Enterprise Customer Success Manager 💰 £62,754 – £83,149 + Bonus 📍 UK or Ireland (Remote) in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience managing enterprise accounts aligns with their needs. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re here to help you every step of the way in your job search journey.
We think you need these skills to ace 🌟 Enterprise Customer Success Manager 💰 £62,754 – £83,149 + Bonus 📍 UK or Ireland (Remote) in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience managing a book of 50+ enterprise accounts and any relevant SaaS experience. We want to see how you’ve driven customer success in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about building customer relationships and how you've helped clients achieve their goals. Be sure to mention specific examples that align with what we’re looking for.
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Quantify your successes where possible, like retention rates or growth figures. We love numbers that tell a story about your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Superstars
✨Know Your Accounts Inside Out
Before the interview, make sure you research the company’s key accounts and their specific needs. Understand how your experience managing a book of 50+ enterprise accounts aligns with their expectations. This will show that you're not just familiar with the role but also genuinely interested in their business.
✨Showcase Your Success Stories
Prepare to share specific examples of how you've driven customer success in previous roles. Highlight instances where you've led complex renewal conversations or developed impactful success plans. Use metrics to demonstrate your achievements, as numbers speak volumes!
✨Demonstrate Your Collaborative Spirit
This role requires working closely with various teams like Sales, Product, and Support. Be ready to discuss how you've successfully collaborated in the past. Share examples of how you’ve acted as the voice of the customer and influenced internal decisions to enhance customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current challenges with customer retention or how they measure success in customer relationships. This shows your proactive mindset and genuine interest in contributing to their goals.
