At a Glance
- Tasks: Lead daily café operations and manage a dynamic team in a vibrant environment.
- Company: Join Aviva Studios, a buzzing venue hosting diverse events since summer 2023.
- Benefits: Enjoy staff discounts, professional development, and access to exciting gigs all year round.
- Other info: Work permit may be needed for non-passport holders; apply via the 'Apply now' button.
- Why this job: Be part of a passionate team creating memorable customer experiences in a fast-paced setting.
- Qualifications: Experience in café or hospitality management with strong leadership and communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced Café Manager to join our team and help us take things to the next level. You must have a genuine passion for running the day-to-day operations of a busy café environment and take a proactive hands-on approach to driving our team forward.
Aviva Studios is a multi-purpose, highly flexible venue with two main performance areas, The Warehouse and Hall, that can be reconfigured into various formats with a range of capacities up to 4,500 standing. Since opening in summer 2023, we have hosted touring artists, multi-stage festivals, live-streamed concert series, corporate showcases, one-off special performances, and in-house produced concerts. We have a vibrant, customer-focused café known for its welcoming atmosphere, quality food and drinks, and excellent service. We are passionate about creating a positive experience for every customer, and we are looking for an enthusiastic and experienced Café Manager to lead our team and help grow our business.
The Role:
As our Café Manager, you will be responsible for overseeing the day-to-day operations of the café. You’ll lead a team of baristas, servers, and kitchen staff, ensuring high standards of customer service, food quality, cleanliness, and team morale. This is a hands-on role, ideal for someone who thrives in a fast-paced, people-centred environment.
Key Responsibilities:
- Manage daily café operations, ensuring smooth and efficient service
- Lead, train, and motivate staff to deliver outstanding customer experiences
- Monitor stock levels, order supplies, and manage inventory effectively
- Handle customer feedback and resolve any issues professionally
- Maintain high standards of hygiene, health, and safety
- Create staff rotas and manage scheduling to optimize team performance
- Collaborate with ownership on marketing, menu development, and promotions
- Monitor financial performance and work to meet sales and cost targets
What We’re Looking For:
- Proven experience in café, restaurant, or hospitality management
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Organized, detail-oriented, and able to multitask effectively
- A passion for food, coffee, and delivering memorable service
- Strong and demonstrated background of café menu development
- Strong understanding of food health and safety and compliance
Why Join Us?
- A supportive and positive work environment
- Free CODE app staff membership with loads of discounts across pubs, restaurants and bars
- Chance to work in a truly world-class events venue with access to gigs and shows all year round
- Opportunities for professional development and progression
- Staff discounts and other perks across our multiple UK sites
- A chance to put your stamp on a growing business
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Café Manager in Manchester employer: Superserve
At Aviva Studios, we pride ourselves on fostering a vibrant and supportive work culture that values teamwork and creativity. As a Café Manager, you will not only lead a passionate team in a dynamic environment but also enjoy unique benefits such as free staff membership for discounts across various venues, opportunities for professional growth, and the excitement of working in a world-class events space. Join us to make a meaningful impact while enjoying a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Café Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Superserve. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Superserve
Don't be shy about reaching out to Superserve directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Café Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Superserve and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Superserve
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
