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- Tasks: Support tenants in creating a sustainable community and manage building maintenance.
- Company: Join a charity founded in 1946, dedicated to supporting older people.
- Benefits: Enjoy a fulfilling role with opportunities for training and community engagement.
- Why this job: Make a real impact on tenants' lives while fostering independence and community spirit.
- Qualifications: Passion for service and ability to handle tenant support and administration tasks.
- Other info: This role requires travel to various sites and is subject to enhanced disclosure.
Tenant Support Officer
Hawthorn Park, Birmingham (with travel to other sites)
35 Hours
21,840 pa
Our client was founded as a charity in 1946 to provide a variety of services for older people. Today it continues to provide a range of accommodation, care and support, including independent and supported housing, care homes with nursing and Day Care places within their care homes.
Your Role:
- To enable tenants to create a mutually sustainable environment for themselves, friends and other workgroups in the community.
- To undertake and ensure the proper administration, management and maintenance of the building in accordance with company Policies & Procedures.
- To be involved with the provision of support planning and advice to ensure maximum support for tenants via both statutory and voluntary groups, enabling independent living.
- Provide advice and offer direction to tenants regarding their rent account and benefit alternatives.
- Travel to other sites as required.
Your Responsibilities:
- To recognise and identify the care needs of tenants. Undertake direct hands-on support in the case of an emergency, on a short-term basis.
- To check void properties on a weekly basis to ensure they remain in a re-lettable condition.
- To participate as necessary in the void allocation process by showing potential tenants the scheme facilities and re-letting voids as appropriate.
- Welcome new tenants and introduce them to the services and facilities of the scheme.
- To establish and maintain an efficient administration system, including the carrying out of weekly fire alarm tests.
- To monitor and review, in accordance with Health and Safety requirements, the attendance of support services and other providers to the scheme.
- To monitor the rent accounting system. Assist tenants with rent queries, ensuring that they make their required payment on a regular basis. Report any concerns or queries to the Housing & Charitable Services Manager.
- Collect rent payments from tenants, issue receipts and record on computerised banking sheet. Ensure that the rent payments received are delivered to Finance.
- Ensure the building is repaired and maintained in accordance with procedure.
- Encourage social activities amongst the tenants, particularly those that include the wider community. In consultation with the Housing & Charitable Services Manager, encourage the use of scheme facilities by other organisations.
- To monitor and supervise the cleaning/maintenance of common parts within the scheme.
- To attend and participate in training, seminars, meetings and conferences as required.
- To liaise with the sub-contracted monitoring centre, giving and receiving information regarding tenants when handing over and receiving back the responsibility of the scheme.
This post is subject to satisfactory enhanced disclosure.
If you have a passion for providing a high-quality service, this is the role for you.
Housing Support Officer employer: Supersede Recruitment Partners
Contact Detail:
Supersede Recruitment Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Officer
✨Tip Number 1
Familiarize yourself with the specific needs of older tenants and the services available to them. Understanding the unique challenges they face will help you demonstrate your commitment to providing high-quality support during the interview.
✨Tip Number 2
Highlight any previous experience in community support or housing services. Be ready to share examples of how you've successfully assisted individuals in similar roles, as this will showcase your ability to handle the responsibilities of a Housing Support Officer.
✨Tip Number 3
Prepare to discuss your approach to teamwork and collaboration. Since this role involves working with various stakeholders, showing that you can effectively communicate and coordinate with others will be crucial.
✨Tip Number 4
Research the organization’s values and mission. Being able to articulate how your personal values align with theirs will not only impress the interviewers but also demonstrate your genuine interest in the role and the community you’ll serve.
We think you need these skills to ace Housing Support Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Support Officer position. Understand the responsibilities and requirements, and think about how your skills and experiences align with them.
Tailor Your CV: Customize your CV to highlight relevant experience in tenant support, administration, and community engagement. Use specific examples that demonstrate your ability to provide high-quality service and support to tenants.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting tenants and your understanding of their needs. Mention any relevant experience you have in similar roles and how you can contribute to creating a sustainable environment for tenants.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Supersede Recruitment Partners
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Housing Support Officer. Familiarize yourself with the key tasks such as tenant support, rent management, and emergency assistance. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Show Your Passion for Community Support
Since this role involves working closely with tenants and the community, be prepared to share examples of how you've previously supported individuals or groups. Highlight any experience you have in fostering a positive environment and encouraging social activities among residents.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of specific situations where you successfully managed a crisis or provided support to someone in need, and be ready to discuss these experiences.
✨Familiarize Yourself with Policies and Procedures
Research the company's policies and procedures related to tenant support and housing management. Being knowledgeable about these guidelines will show your commitment to maintaining high standards and ensuring compliance in your work.
