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- Tasks: Lead a dynamic housing team and ensure top-notch service delivery.
- Company: Join a passionate team focused on community and charitable services in Birmingham.
- Benefits: Enjoy a competitive salary, generous holiday, private healthcare, and wellness perks.
- Why this job: Make a real impact in housing while developing your leadership skills in a supportive environment.
- Qualifications: Strong housing law knowledge and management experience required; CIH level 5 preferred.
- Other info: This is a hands-on role with opportunities for personal growth and community engagement.
We are currently looking for a passionate and dynamic person to join our small team as the Head of Housing, Managed Agents and Charitable Services. The successful candidate will be hands-on in leading and managing a housing team including undertaking regular one to ones, team meetings, appraisals and reviews to ensure that the team have the required skills and performance delivers required outcomes. As our Housing portfolio is small, the post holder will get directly involved in liaising with tenants, consultants and external partners, as well as overseeing the development of our plans for growth.
The Role
- Demonstrate that we put the customer at the heart of our services.
- Lead, manage and motivate a housing team in delivering a proactive responsive housing service in a customer focused way.
- Ensure housing delivery is continually improving following feedback from customers, changing business requirements incorporating national legislative and policy changes.
- Take budgetary responsibility for the Housing department and manage applications to our charitable grants.
- Maximise income through minimising rent and void loss.
- Prepare and deliver the Housing Strategy, seeing through projects to consolidate and grow Housing Portfolio.
- Reporting to the boards of charities we provide a managing agent service to.
- With support from the finance team, lead on the calculation, preparation and implementation of rents, service charges and weekly maintenance contribution each financial year, ensuring appropriate consultations are held with residents and Housing Benefit departments so that charges are collected in a timely way.
Required Experience
- The ability to continually improve, following feedback from customers, changing business requirements incorporating national legislative and policy changes.
- Strong housing law knowledge, including Almshouse management.
- Experience of budgetary responsibility including setting budgets, rents and service charges, and controlling spending.
- Experience of all aspects of housing from lettings, tenancy management, rent collection, ASB, ending tenancies, arranging repairs, voids inspections etc.
- Will confidentially liaise with colleagues and partners both internally and externally to maximise support available to residents and help create cohesive communities.
- Up to date knowledge of the Social Housing regulations and experience of reporting and auditing to ensure regulatory compliance and quality support are achieved.
- Management experience, developing teams to perform to a consistently high standard.
- Holds a CIH level 5 qualification, or is willing and has the ability to achieve this.
- A leading from the front approach able to think strategically and track progress, whilst also rolling up the sleeves and delivering on the ground when required.
Benefits
- A salary of £45,000 - £55,000 depending on experience and qualifications.
- 24 days holiday PLUS Bank Holidays.
- A contributory pension scheme.
- Private health care.
- Free life assurance.
- Access to an extensive suite of wellbeing services.
- Opportunities for learning and development.
- Retail discount scheme via Blue Light card.
Housing Manager employer: Supersede Recruitment Partners
Contact Detail:
Supersede Recruitment Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Familiarise yourself with the latest housing laws and regulations, especially those related to Almshouse management. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who have experience in managing teams and budgets. Attend relevant events or join online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved housing services based on customer feedback. Highlighting your hands-on experience in leading teams and implementing changes will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's values and mission, and think about how your personal approach to housing management aligns with them. Being able to articulate this connection during your discussions will show that you're a great fit for our team.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, team leadership, and budgetary responsibilities. Use specific examples that demonstrate your ability to improve services based on customer feedback.
Craft a Compelling Cover Letter: In your cover letter, express your passion for housing services and your commitment to customer satisfaction. Mention your management style and how you plan to motivate your team to achieve the desired outcomes.
Showcase Relevant Qualifications: If you hold a CIH level 5 qualification or are willing to obtain it, make sure to mention this prominently. Highlight any other relevant certifications or training that align with the job requirements.
Demonstrate Knowledge of Housing Law: Include specific references to your knowledge of housing law and regulations, particularly around Almshouse management. This will show your understanding of the legal framework within which the role operates.
How to prepare for a job interview at Supersede Recruitment Partners
✨Show Your Passion for Housing
Make sure to express your enthusiasm for the housing sector during the interview. Share specific examples of how you've put customers at the heart of your previous roles and how you plan to do the same in this position.
✨Demonstrate Your Leadership Skills
Prepare to discuss your management style and how you've successfully led teams in the past. Highlight any experience you have with conducting appraisals, team meetings, and motivating staff to achieve high performance.
✨Know Your Housing Law
Brush up on your knowledge of housing law, especially regarding Almshouse management. Be ready to answer questions about relevant legislation and how it impacts housing management practices.
✨Be Ready to Discuss Budget Management
Since budgetary responsibility is a key part of the role, prepare to talk about your experience with setting budgets, managing rents, and controlling spending. Provide examples of how you've maximised income and minimised losses in previous positions.
