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For Companies At a Glance
- Tasks: Lead and optimise daily insurance operations, focusing on HubSpot integration.
- Company: Join a dynamic insurance company committed to operational excellence and continuous improvement.
- Benefits: Enjoy 25 days holiday, hybrid working, private health insurance, and a fun office environment.
- Why this job: Be part of a culture that values innovation, collaboration, and personal growth.
- Qualifications: 5+ years in Operations Management within insurance; HubSpot expertise required.
- Other info: Located in the City of London with regular team social events.
The predicted salary is between 48000 - 72000 £ per year.
About the role
We are seeking an experienced and highly motivated Operations Manager to lead and optimise our daily insurance operations.
This role is pivotal to ensuring our processes are efficient, compliant with industry regulations, and seamlessly integrated, with a specific focus on leveraging our HubSpot platform.
You will play a key role in driving operational excellence, fostering a culture of continuous improvement, and ensuring our operational strategies align with our business goals.
What you\’ll get up to:
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Oversee and manage the day-to-day operations of key insurance processes
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Develop, implement, and maintain robust operational policies and procedures to streamline workflows and enhance efficiency.
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Serve as the primary Operations owner and expert for our HubSpot platform
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Optimise HubSpot workflows, automation, custom objects, and reporting to enhance operational efficiency, data accuracy, and customer experience.
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Collaborate with sales, marketing, and customer service teams to ensure seamless integration and effective utilisation of HubSpot across all operational touch points.
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Identify and implement opportunities for HubSpot-driven automation to reduce manual tasks and improve response times.
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Implement and champion a culture of continuous improvement across operations.
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Ensure all operational activities adhere to FCA regulations, industry best practices, and internal compliance standards.
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Work closely with cross-functional teams including Underwriting, Claims, Sales, Marketing, IT, and Finance to ensure seamless coordination and efficient end-to-end processes.
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Act as a key point of contact for operational queries and escalations from internal and external stakeholders.
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Utilise HubSpot\’s reporting capabilities to provide actionable insights into customer journeys, policy lifecycle, and team performance.
About you:
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Minimum of 5+ years of experience in an Operations Management role within the insurance industry.
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Proven expertise as a HubSpot Administrator or power user, with in-depth knowledge of HubSpot CRM, Service Hub, and Workflow automation.
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In depth understanding of the UK insurance market, including regulatory requirements (e.g., FCA rules) and common insurance processes.
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Proven track record of identifying and implementing process improvements that result in tangible benefits.
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Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate across all levels of the organisation.
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Experience with other insurance-specific software or core platforms.
In return, we offer you:
- A competitive salary and the ability to grow your career
- 25 days holiday – so there’s plenty of time for work, rest and play
- Hybrid way of working for the perfect work / life balance
- Vitality private health and dental insurance
- Added benefits including competitive pension and salary sacrifice
- Access to financial wellbeing platform Mintago
- Full access toSpill , our mental health platform
- Cycle to work scheme
- Fun andmodern office environment with regular team social events
- City ofLondon location
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Insurance Operations Manager employer: Superscript
Contact Detail:
Superscript Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Operations Manager
✨Tip Number 1
Familiarise yourself with HubSpot's features and functionalities, especially those related to automation and reporting. Being able to demonstrate your expertise in optimising workflows and using data effectively will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who have experience in operations management. Engaging in conversations about best practices and challenges can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest FCA regulations and industry trends. Showing that you are knowledgeable about compliance and regulatory requirements will demonstrate your commitment to operational excellence and risk management.
✨Tip Number 4
Prepare to discuss specific examples of how you've implemented process improvements in previous roles. Highlighting tangible results will showcase your ability to drive operational efficiency and align strategies with business goals.
We think you need these skills to ace Insurance Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations management within the insurance industry. Emphasise your expertise with HubSpot and any relevant achievements that demonstrate your ability to optimise processes and drive operational excellence.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the company's goals. Mention specific examples of how you've implemented process improvements and leveraged technology like HubSpot in previous roles.
Highlight Relevant Skills: Clearly outline your skills related to operations management, compliance with FCA regulations, and your proficiency with HubSpot. Use bullet points for easy readability and ensure you provide concrete examples of your successes in these areas.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Superscript
✨Showcase Your HubSpot Expertise
Since the role requires a strong understanding of HubSpot, be prepared to discuss your experience with the platform. Highlight specific examples of how you've optimised workflows, implemented automation, or improved reporting in previous roles.
✨Demonstrate Industry Knowledge
Make sure to brush up on the UK insurance market and relevant FCA regulations. Being able to discuss these topics confidently will show that you understand the industry's complexities and can navigate its challenges.
✨Emphasise Continuous Improvement
The company values a culture of continuous improvement. Prepare to share examples of how you've identified inefficiencies in past roles and successfully implemented changes that led to measurable improvements.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with various teams. Be ready to discuss your experience collaborating with sales, marketing, and customer service, and how you’ve facilitated seamless communication and integration across departments.
