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For Companies At a Glance
- Tasks: Deliver top-notch customer service via phone, email, or chat while resolving inquiries and complaints.
- Company: Join the UK's leading Insurtech and be part of a dynamic Customer Operations team.
- Benefits: Enjoy 25 days holiday, hybrid work options, private health insurance, and access to the latest tech gear.
- Why this job: Be part of a fun, supportive culture where your contributions directly impact customer satisfaction.
- Qualifications: Previous customer service experience preferred; strong communication and problem-solving skills are essential.
- Other info: Work in a modern office in Central London with regular team social events.
The predicted salary is between 28800 - 43200 £ per year.
About the role
We have an exciting new opportunity for a skilled and enthusiastic Customer Success Executive. This is an integral role, sitting as part of our Customer Operations team. The ideal candidate will be responsible for providing exceptional customer service experiences to our clients. This role involves handling enquiries, resolving customer complaints, ensuring customer satisfaction, and completing business-critical checks.
What you’ll get up to:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information about our products or services to customers.
- Keep records of customer interactions, transactions, comments, and complaints.
- Identify and escalate priority issues to the appropriate channels for resolution.
- Collaborate with other team members to ensure excellent customer service delivery.
- Stay updated on product knowledge, company policies, and procedures.
- Assist with training new customer service representatives as needed.
- Actively participate in meetings and training sessions to improve skills and performance.
- Provide customer feedback and improvement insights.
- Work with Operations and the wider team to ensure quality, efficiency, and consistency.
- Manage special projects as assigned.
About you:
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Adept in technology (various systems will be used).
- Positive attitude and a passion for providing exceptional customer service.
- Ability to work well independently as well as in a team.
In return, we offer you:
- A competitive salary and the ability to grow your career at the UK’s leading Insurtech.
- An amazing team and founders, supportive board, and investors.
- 25 days holiday – so there’s plenty of time for work, rest, and play.
- Hybrid way of working for the perfect work/life balance.
- Vitality private health and dental insurance.
- Great pension (up to 10% on top of your salary).
- Full access to Spill , our mental health platform.
- Cycle to work scheme.
- Latest Apple tech gear & everything you need to be set up for success.
- Fun, modern, and informal office environment with regular team social events.
- Central London location.
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Customer Success Executive employer: Superscript
Contact Detail:
Superscript Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you provide accurate information to customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your problem-solving skills. Think of specific examples from your past experiences where you successfully resolved customer issues, as this is a key aspect of the role.
✨Tip Number 3
Highlight your ability to work in a team. Since collaboration is essential for delivering excellent customer service, be prepared to discuss how you've worked effectively with others in previous roles.
✨Tip Number 4
Demonstrate your passion for customer service. Share stories that reflect your positive attitude and commitment to providing exceptional experiences, as this aligns with our company values.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasize your communication skills, problem-solving abilities, and any previous roles that involved handling customer inquiries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to their team.
Showcase Your Skills: In your application, clearly outline your skills that align with the job description, such as multitasking, technology proficiency, and teamwork. Use bullet points for clarity and impact.
Prepare for Potential Questions: Think about common interview questions related to customer service, such as how you handle difficult customers or prioritize tasks. Prepare thoughtful responses that reflect your experience and approach.
How to prepare for a job interview at Superscript
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved complaints or provided exceptional service, as this will demonstrate your ability to handle similar scenarios in the new role.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've had to solve problems quickly and effectively. The interviewers will be looking for your conflict resolution skills, so share how you approached challenges and what the outcomes were.
✨Familiarize Yourself with the Company’s Products
Research StudySmarter's products and services thoroughly. Being knowledgeable about what the company offers will allow you to answer questions confidently and show your enthusiasm for the role.
✨Prepare Questions for the Interviewers
Have a list of thoughtful questions ready to ask during the interview. This shows your interest in the position and helps you understand more about the team dynamics and company culture.
