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For Companies At a Glance
- Tasks: Engage with clients to retain policies and enhance customer relationships.
- Company: Superscript empowers SMEs with tailored business insurance solutions.
- Benefits: Enjoy hybrid working, 25 days holiday, private health insurance, and a great pension scheme.
- Why this job: Join a dynamic team focused on customer satisfaction and personal growth in a fun environment.
- Qualifications: Strong communication skills, self-motivated, and experience with insurance software preferred.
- Other info: Work in a vibrant City of London office with regular social events.
The predicted salary is between 28800 - 43200 £ per year.
About the role
Here at Superscript we’re on the hunt for a Commercial Account Handler. Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in our Commercial SME Retentions team are pivotal in achieving this mission.
This role involves preserving and enhancing customer relationships by preventing policy cancellations and promoting policy renewals through proactive communication. We’re looking for someone who is self-motivated, confident with clients and possesses a willingness to learn & develop.
What you'll get up to:
- Proactively reach out to existing policyholders in order to retain them (via phone, email or other relevant channels).
- Communicate with policyholders prior to renewal dates to discuss benefits of renewing and upselling where there’s opportunities to do so.
- Seek to understand customers’ concerns or satisfactions in order to provide them with a solution to any problems.
- Identify key reasons for potential policy cancellations and formulate solutions in order to retain customers and reduce policy cancellations.
- Explain to customers any changes to premiums, products or enhancements for both new and existing policies.
- Provide information to customers around how different insurance policies meet their specific needs.
- Actively seek ways on how the Superscript customer experience can be improved and share ideas with your fellow team members.
About you:
- Exceptional communication skills, written and verbal.
- Self-starter and naturally motivated.
- Hunger and capacity to learn & develop.
- Experience with Acturis, Hubspot, Zendesk and Aircall.
- Understanding of Commercial combined insurance.
- Excellent problem solving skills.
- Unafraid to be proactive in communication via phone or email.
- Growth mindset and can demonstrate the ability to meet and exceed targets.
- Positive attitude and professional demeanour.
In return, we offer you:
- A competitive salary and the ability to grow your career.
- 25 days holiday - so there’s plenty of time for work, rest and play.
- Hybrid way of working for the perfect work / life balance.
- Vitality private health and dental insurance.
- Great pension (up to 10% on top of your salary).
- Full access to our mental health platform.
- Cycle to work scheme.
- Latest Apple tech gear & everything you need to be set up for success.
- Fun, modern and informal office environment with regular team social events.
- City of London location.
If you are a results-driven professional and a desire to excel in the commercial insurance industry, we invite you to apply for our Commercial Account Handling position!
Commercial Account Handler employer: Superscript
Contact Detail:
Superscript Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly commercial combined insurance. Understanding the nuances of this field will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves proactive outreach to policyholders, being confident and clear in your communication will set you apart from other candidates.
✨Tip Number 3
Get comfortable with tools like Acturis, Hubspot, Zendesk, and Aircall. Familiarity with these platforms can give you a significant advantage, as they are commonly used in the industry for managing customer relationships and communications.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer concerns in the past. Being able to articulate your approach to resolving issues will demonstrate your capability to retain customers effectively.
We think you need these skills to ace Commercial Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and insurance. Emphasise any roles where you've successfully retained clients or improved customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your communication skills and problem-solving abilities.
Showcase Relevant Experience: If you have experience with tools like Acturis, Hubspot, or Zendesk, be sure to mention this in your application. Highlight how these tools have helped you in previous roles to enhance customer relationships.
Demonstrate a Growth Mindset: In your application, provide examples of how you've learned from past experiences or challenges. This will show your willingness to develop and adapt, which is key for the role.
How to prepare for a job interview at Superscript
✨Showcase Your Communication Skills
As a Commercial Account Handler, exceptional communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice explaining complex concepts simply, as you would to a client.
✨Demonstrate Proactivity
The role requires a proactive approach to customer retention. Share examples from your past experiences where you took the initiative to solve problems or improve customer relationships. This will show your potential employer that you can take charge.
✨Understand the Insurance Landscape
Familiarise yourself with commercial combined insurance and the specific products offered by Superscript. Being knowledgeable about their offerings will help you answer questions confidently and show your genuine interest in the role.
✨Emphasise Your Growth Mindset
The company values a willingness to learn and develop. Be ready to discuss how you've embraced challenges in the past and what steps you've taken to grow professionally. This will align well with their expectations for a self-motivated candidate.
