Supervisor (Dark Kitchen) - London

About the Concept & BVC Hospitality

We are looking for an organized, hands-on Supervisor to lead daily operations at our brand-new Supernova-Cr me dark kitchen. In this dynamic role, you will take full ownership of running dual-brand shifts across both kitchen lines.

The Supernova-Cr me Deliveroo Edition located in Wandsworth is an exciting, fast-paced dark kitchen operation bringing two of our most popular brands directly to customers at home. Supernova is a bold and energetic smashed burger concept, known for its crave-worthy burgers. Cr me is our much-loved dessert concept, famous for giant gooey cookies and premium ingredients.

BVC Hospitality operates a portfolio of innovative, globally recognised food concepts such as NAC, Creme, Supernova, 74 Duke and Le Cafe NAC. Across all our brands, our core values drive us to take proactive ownership of our actions, treat everyone with respect, and collaborate as a unified team. Together, we continuously strive for excellence and embrace growth to deliver exceptional experiences and outstanding results.

Position Summary

The Supervisor plays a key role in the daily operation of our delivery kitchen, acting as a crucial link between management and the team. The Supervisor ensures that delivery shifts run efficiently, standards are upheld, administrative duties are completed smoothly, and customers receive high-quality food on time

Key Responsibilities

• Dual-Brand Shift Leadership: Direct and motivate the kitchen team during shifts across both brands, ensuring seamless ticket flow and rapid turnaround times.

• Hands-On Kitchen Execution: Jump in to run and support all stations across both menus during service, including grill, fries (smashing, builds, packing), and Cr me cookie shaping and baking.

• Platform & Hub Management: Actively manage Deliveroo Hub-tracking incoming orders, optimizing prep and dispatch times, updating item availability, and resolving live delivery issues.

• Opening & Closing: Complete comprehensive opening and closing checklists as part of a pair, ensuring equipment shutdown, site security, and thorough kitchen sanitation.

• Stock & Ordering: Manage inventory levels across dry store, chilled, and packaging supplies; place regular stock orders and receive deliveries to guarantee zero stock-outs during peak services.

• Quality & Food Safety Control: Monitor food presentation, temperature, and packaging accuracy before bags are handed over to couriers, maintaining strict compliance with Health & Safety and Food Safety standards.

• Training Support: Assist in onboarding and training Kitchen Team Members across both burger and bakery operations.

• Additional Duties: Undertake other responsibilities and similar tasks as requested by management to support the smooth operation of the business.

Key Requirements

• Experience: Previous experience as a Shift Leader, Team Leader, or Supervisor in a fast-paced kitchen, food service, or dark kitchen environment.
• Organization: Strong multitasking and time-management skills, with experience managing inventory, stock ordering, and digital platforms.
• Attitude: Proactive, positive, calm under pressure, and dedicated to upholding high operational standards across a paired team.

Company Benefits

• Generous Discounts: 50% discount across all BVC Hospitality venues and CODE app membership.

• Enhanced Holiday Package: One extra day for each year of service (up to 5 days).

• Enhanced Maternity/Paternity Pay.

• Long service rewards

• Birthday gift and referral bonuses.