At a Glance
- Tasks: Solve complex technical problems and collaborate with product managers to enhance service quality.
- Company: Join Supermicro, a fast-growing leader in server and networking solutions.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for field training and career advancement.
- Why this job: Make a real impact by resolving customer issues and driving technology innovation.
- Qualifications: Experience in troubleshooting and strong problem-solving skills required.
The predicted salary is between 29700 - 36300 £ per year.
About Supermicro Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and Io T/Embedded customers worldwide.
We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms.
Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.
We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
- Job Req ID: 29519
- About Supermicro
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and Io T/Embedded customers worldwide.
We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms.
Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.
We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
Job Summary
Supermicro is seeking a Service Engineer to handle complex, non standard service cases, collaborate closely with product managers, and produce detailed SOPs and knowledge base documentation.
Qualifications
- On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
- Ensure escalation situations are managed and corrected quickly and professionally
- Provide 2nd line support to the reseller/distributors in all aspects of customer support
- Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
- Provide and contribute information such as fault triage and training materials
- Run tests and simulations at our facility to assist with problem-solving
- Travel to the field to train and or resolve customer issues
- Train new service engineers
- Able to work under Technical Account Manager direction and take ownership of customer base
- Demonstrate ability to be self-sufficient in the field by resolving problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems
- Able to defuse challenging situations
- Manage time effectively, prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
- Determines requirements and/or root cause of technical issues by working with customers
- Manage the day to day tickets assigned on the SMC Service Portal
- Experience with generating and presenting quality reports is a plus
- Deployment and maintenance with a focus on Servers and GPU Systems, Networking, Cable management, FW/Bios Configuration
What do we have to offer you?
- Good problem solving skills.
- Able to work at customer location.
- Experience required in similar role.
- English skill needs to be business level or above.
- Driving license.
- Able to work physically (installing servers and replacing parts may require you to physically lift items).
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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Service Engineer employer: Supermicro
Supermicro is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among talented engineers. Located in the heart of Silicon Valley, employees benefit from unparalleled growth opportunities, a commitment to diversity, and a culture that prioritises service excellence and customer satisfaction. Join us to be part of a rapidly expanding company where your contributions directly impact the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Supermicro or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Supermicro.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Supermicro.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Supermicro that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Supermicro.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Supermicro and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Supermicro
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Supermicro uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
