At a Glance
- Tasks: Troubleshoot and resolve complex technical issues while collaborating with product managers.
- Company: Join Supermicro, a fast-growing leader in server and networking solutions.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and hands-on training.
- Why this job: Make a real impact by solving challenging problems and enhancing customer satisfaction.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 44181 - 53999 £ per year.
About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing companies among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
Job Summary: Supermicro is seeking a Service Engineer to handle complex, non-standard service cases, collaborate closely with product managers, and produce detailed SOPs and knowledge base documentation.
Qualifications:
- On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment.
- Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times, and delivering and driving to meet SMC's Service Level Agreement (SLA).
- Ensure escalation situations are managed and corrected quickly and professionally.
- Provide 2nd line support to the reseller/distributors in all aspects of customer support.
- Work with Technical Account Manager, Service Manager, and Product Manager to define service programs.
- Provide and contribute information such as fault triage and training materials.
- Run tests and simulations at our facility to assist with problem-solving.
- Travel to the field to train and/or resolve customer issues.
- Train new service engineers.
- Able to work under Technical Account Manager direction and take ownership of customer base.
- Demonstrate ability to be self-sufficient in the field by resolving problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
- Able to defuse challenging situations.
- Manage time effectively, prioritise and make good business judgments and decisions concerning efficiency and effectiveness while meeting daily service expectations.
- Determine requirements and/or root cause of technical issues by working with customers.
- Manage the day-to-day tickets assigned on the SMC Service Portal.
- Experience with generating and presenting quality reports is a plus.
- Deployment and maintenance with a focus on Servers and GPU Systems, Networking, Cable management, FW/Bios Configuration.
What do we have to offer you?
- Good problem-solving skills.
- Able to work at customer location.
- Experience required in a similar role.
- English skill needs to be business level or above.
- Driving license.
- Able to work physically (installing servers and replacing parts may require you to physically lift items).
EEO Statement: Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Service Engineer in London employer: Supermicro
Supermicro is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among talented engineers. Located in the heart of Silicon Valley, employees benefit from unparalleled growth opportunities, a commitment to diversity, and a culture that prioritises service excellence and customer satisfaction. Join us to be part of a rapidly expanding company where your contributions directly impact the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Engineer role you’re after at Supermicro.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Supermicro a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Supermicro.
✨Apply Through Company Websites
When you spot a role like Service Engineer at Supermicro, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Engineer in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Supermicro a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Supermicro specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Supermicro
✨Brush Up on Core Engineering Principles
Before heading into the interview with Supermicro, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Supermicro want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
