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For Companies At a Glance
- Tasks: Drive value for enterprise customers and turn data into impactful stories.
- Company: Join a fast-growing tech company transforming marketing data into insights.
- Benefits: Inclusive workplace, diverse team, and opportunities for professional growth.
- Why this job: Be a trusted advisor to top brands and shape their data strategies.
- Qualifications: 3-5 years in Customer Success with strong storytelling and analytical skills.
- Other info: Collaborative environment focused on trust, transparency, and customer success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We're scaling fast across the globe, and we're looking for a Strategic Customer Success Manager who's passionate about driving real value for enterprise customers. You'll help some of the world's biggest brands use Supermetrics to unlock insights, tell better data stories, activate their data and achieve measurable growth.
The Role
As a Strategic Customer Success Manager, you'll own a portfolio of highâvalue customers and act as a trusted advisor to their Câsuite and marketing leaders. You'll help them connect business strategy to data outcomes, turning complex marketing data into clear, impactful stories that drive action. You'll shape success plans, guide adoption, and ensure our customers see Supermetrics as a missionâcritical part of their growth stack. Your success will be measured by retention, expansion, and customerâreported value.
What You'll Do
- Build Strategic Relationships (30%)
- Develop and maintain strong, multiâthreaded relationships across executive and senior stakeholders
- Lead quarterly business reviews that position Supermetrics as a strategic growth partner
- Deliver dataâdriven ROI stories that demonstrate measurable impact
- Inspire advocacy through customer references, events, and community engagement
- Drive Joint Success & Growth (25%)
- Coâcreate outcomeâbased success plans tied to customer KPIs and objectives
- Translate plans into actionable internal account strategies
- Partner crossâfunctionally with Enablement, Product, and Marketing to deliver on outcomes
- Continuously adapt to new use cases or evolving business needs
- Retention & Expansion (25%)
- Own renewal forecasting and expansion opportunities across your portfolio
- Partner with Account Executives to lead commercial conversations
- Identify churn risk early and lead proactive mitigation strategies
- Maintain health scores and track key value metrics
- Be the Voice of the Customer (20%)
- Gather and share customer insights to help shape our roadmap
- Partner with Marketing to turn success stories into advocacy content
- Bring thought leadership on marketing data and analytics strategy
- Share best practices internally and externally to elevate our customer community
What You'll Bring
- A storyteller who can turn data into narratives that inspire action
- Strong commercial acumen with consultative discovery skills
- Analytical mindset â comfortable interpreting data and building business cases
- Excellent organization and prioritization skills in a fastâpaced, scaleâup environment
- Fluent in English and Dutch
Your Background
- 3â5+ years in Customer Success, Account Management, or Consulting with enterprise SaaS, martech, or data products
- Proven track record in executive stakeholder management and driving net retention growth
- Strong understanding of marketing data ecosystems, privacy regulations, and omnichannel journeys
- Familiarity with ROI modeling and value engineering frameworks
Who You Are
- Curious, dataâdriven, and eager to learn
- A proactive selfâstarter with a growth mindset
- Collaborative team player who lifts others up
- Confident and personable â able to influence without authority
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. Join us on our mission to make data a marketing superpower. Supermetrics builds an endâtoâend marketing intelligence platform, with 15% of global advertising spend reported through our products. We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and NestlĂ©. Since our founding in 2013, we've grown from a oneâperson shop to a key player in the industryâand we're just getting started! We're a team of 400+ growthâminded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team. Supermetrics operates on trust, transparency, and a keen customer focus. Forwardâlooking and actionâoriented, we work hard to raise the bar in our industry. As team players, we help each other and win together. We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
Strategic Customer Success Manager (English & Dutch) in London employer: Supermetrics
Contact Detail:
Supermetrics Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Strategic Customer Success Manager (English & Dutch) in London
âšTip Number 1
Network like a pro! Reach out to current employees on LinkedIn, especially those in similar roles. Ask them about their experiences and any tips they might have for landing the job.
âšTip Number 2
Prepare for the interview by researching the companyâs values and recent projects. This will help you tailor your answers and show that youâre genuinely interested in being part of the team.
âšTip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven success in previous roles, especially around customer relationships and data-driven outcomes.
âšTip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed and shows your commitment to joining our awesome team at Supermetrics.
We think you need these skills to ace Strategic Customer Success Manager (English & Dutch) in London
Some tips for your application đ«Ą
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about driving value for customers and making data work for them.
Tailor Your Story: Make sure to customise your application to highlight your experience in Customer Success and how it relates to our mission. We love seeing candidates who can connect their background with what we do at Supermetrics.
Be Data-Driven: Since weâre all about data, donât shy away from including metrics or examples that showcase your impact in previous roles. Show us how youâve turned data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity with Supermetrics!
How to prepare for a job interview at Supermetrics
âšKnow Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like retention rates and ROI. Be ready to discuss how you've used these metrics in past roles to drive growth and value for clients. This shows you understand the importance of data in your role.
âšCraft Your Data Storytelling Skills
As a Strategic Customer Success Manager, storytelling is crucial. Prepare examples where you've turned complex data into compelling narratives that influenced decision-making. Practise articulating these stories clearly and confidently.
âšResearch the Company and Its Clients
Familiarise yourself with Supermetrics and its client base. Understand their products and how they help businesses. This knowledge will allow you to tailor your responses and demonstrate your genuine interest in the company and its mission.
âšPrepare for Executive Conversations
Since you'll be interacting with C-suite executives, practise discussing high-level strategies and outcomes. Think about how you can position yourself as a trusted advisor. Prepare questions that show your strategic thinking and understanding of their business challenges.
