Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive value for enterprise customers and turn data into impactful stories.
- Company: Join a fast-growing tech company transforming marketing data into insights.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be a trusted advisor to top brands and shape their data-driven success.
- Qualifications: 3-5 years in Customer Success or Account Management with strong analytical skills.
- Other info: Collaborative team environment focused on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are scaling fast across the globe, and we are looking for a Strategic Customer Success Manager who is passionate about driving real value for enterprise customers. You will help some of the world’s biggest brands use Supermetrics to unlock insights, tell better data stories, activate their data and achieve measurable growth.
The Role:
- Build Strategic Relationships (30%)
- Develop and maintain strong, multi-threaded relationships across executive and senior stakeholders
- Lead quarterly business reviews that position Supermetrics as a strategic growth partner
- Deliver data-driven ROI stories that demonstrate measurable impact
- Inspire advocacy through customer references, events, and community engagement
- Drive Joint Success & Growth (25%)
- Co-create outcome-based success plans tied to customer KPIs and objectives
- Translate plans into actionable internal account strategies
- Partner cross-functionally with Enablement, Product, and Marketing to deliver on outcomes
- Continuously adapt to new use cases or evolving business needs
- Retention & Expansion (25%)
- Own renewal forecasting and expansion opportunities across your portfolio
- Partner with Account Executives to lead commercial conversations
- Identify churn risk early and lead proactive mitigation strategies
- Maintain health scores and track key value metrics
- Be the Voice of the Customer (20%)
- Gather and share customer insights to help shape our roadmap
- Partner with Marketing to turn success stories into advocacy content
- Bring thought leadership on marketing data and analytics strategy
- Share best practices internally and externally to elevate our customer community
What You’ll Bring:
- A storyteller who can turn data into narratives that inspire action
- Strong commercial acumen with consultative discovery skills
- Analytical mindset - comfortable interpreting data and building business cases
- Excellent organization and prioritization skills in a fast-paced, scale-up environment
- Fluent in English and Dutch
Your Background:
- 3-5+ years in Customer Success, Account Management, or Consulting with enterprise SaaS, martech, or data products
- Proven track record in executive stakeholder management and driving net retention growth
- Strong understanding of marketing data ecosystems, privacy regulations, and omnichannel journeys
- Familiarity with ROI modeling and value engineering frameworks
Who You Are:
- Curious, data-driven, and eager to learn
- A proactive self-starter with a growth mindset
- Collaborative team player who lifts others up
- Confident and personable - able to influence without authority
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
Join us on our mission to make data a marketing superpower. Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products. We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we have grown from a one-person shop to a key player in the industry—and we are just getting started!
We are a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team. Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together. We are hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
Strategic Customer Success Manager (English & Dutch) in London employer: Supermetrics Oy
Contact Detail:
Supermetrics Oy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager (English & Dutch) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Strategic Customer Success Manager role.
✨Tip Number 2
Show off your storytelling skills! Prepare to share how you've turned complex data into actionable insights in past roles. This will resonate well with potential employers looking for someone who can inspire action through data.
✨Tip Number 3
Don’t just apply—follow up! After submitting your application through our website, drop a quick email to the hiring manager expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Be ready for those tough questions! Brush up on your knowledge of marketing data ecosystems and be prepared to discuss how you’ve driven retention and growth in previous roles. Confidence is key!
We think you need these skills to ace Strategic Customer Success Manager (English & Dutch) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about driving value for customers and making data a marketing superpower.
Tailor Your Story: Make sure to customise your application to highlight your experience in Customer Success or Account Management. We love seeing how your background aligns with our mission and the specific needs of the Strategic Customer Success Manager role.
Be Data-Driven: Since we’re all about turning data into impactful stories, include examples of how you've used data to drive decisions or outcomes in your previous roles. This will show us that you can connect business strategy to data outcomes!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Supermetrics.
How to prepare for a job interview at Supermetrics Oy
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like retention rates and expansion opportunities. Be ready to discuss how you've used these metrics in past roles to drive value for customers, especially in a SaaS environment.
✨Master the Art of Storytelling
As a Strategic Customer Success Manager, you'll need to turn complex data into compelling narratives. Prepare examples of how you've successfully communicated data-driven insights to stakeholders, showcasing your ability to inspire action and drive growth.
✨Build Relationships Before You Walk In
Research the company and its key players. If possible, connect with current employees on LinkedIn or through mutual contacts. This will give you insights into the company culture and help you tailor your responses to resonate with their values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle churn risks. Think of specific scenarios where you've successfully navigated challenges in customer success, and be ready to share your thought process and outcomes.
