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For Companies At a Glance
- Tasks: Lead a team of engineers and manage service tickets for timely resolutions.
- Company: Fast-growing Managed Service Provider in Whiteley, Hampshire.
- Benefits: Competitive salary, career growth, and exposure to diverse technologies.
- Why this job: Step into a leadership role and make a real impact in a dynamic environment.
- Qualifications: 3rd Line Support expertise and experience in leading technical teams.
- Other info: On-site role with plenty of opportunities for professional development.
The predicted salary is between 35000 - 40000 £ per year.
The Role
We are working with a fast-growing Managed Service Provider based in Whiteley, Hampshire, who are looking to appoint a Helpdesk Lead to join their dynamic team.
In this role, you will be responsible for leading a small team of 2nd Line Engineers, ensuring service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality service delivery across the client base.
This is a hands-on leadership role, requiring both team leadership skills and strong 3rd Line technical expertise across Microsoft technologies.
The Opportunity
This is an excellent opportunity to step into a leadership role within a thriving MSP environment. You will:
- Act as a 3rd Line escalation point for complex issues.
- Lead, mentor, and support a team of Engineers.
- Oversee day-to-day Helpdesk operations, ensuring SLAs are met.
- Work in a collaborative, forward-thinking environment with plenty of scope for progression.
- Gain exposure to a wide range of technologies and client environments.
With the business continuing to expand, this is a chance to grow your career as the company grows, taking on increasing responsibility in a supportive environment.
The Person
We are seeking a proactive and technically strong leader who enjoys working in a fast-paced MSP environment. The ideal candidate will have:
- Proven 3rd Line Support technical expertise to act as a reliable escalation point.
- Previous experience in a Helpdesk Lead, Supervisor, or Manager position in an MSP or large end user environment.
- Strong background in Microsoft technologies, including:
- Windows Server (2016/2019/2022)
- Microsoft 365 / Exchange Online
- Microsoft Azure
- Active Directory & Group Policy
- Intune / Endpoint Manager
- SharePoint & OneDrive administration
- Hyper-V
This is an on-site role in Whiteley, Hampshire, offering a competitive salary of £35,000 – £40,000 and the chance to lead a talented and growing support team.
If you would like to learn more, please apply through the advert and we will be in touch to discuss in more detail.
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Helpdesk Lead employer: Supermercados Guanabara
Contact Detail:
Supermercados Guanabara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or leading teams, don’t just say it—demonstrate it. Share examples of how you've tackled complex issues or mentored others in your previous roles.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practice common interview questions, especially around leadership and technical challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from proactive candidates who are eager to join our dynamic team.
We think you need these skills to ace Helpdesk Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd Line Support and team leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your Microsoft tech expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Lead position. Share specific examples of how you've led teams and tackled complex issues in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your troubleshooting prowess. Mention any challenging scenarios you've faced and how you resolved them, especially in a fast-paced MSP environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Supermercados Guanabara
✨Know Your Tech Inside Out
Make sure you brush up on your 3rd Line technical expertise, especially around Microsoft technologies like Windows Server and Azure. Be ready to discuss specific troubleshooting scenarios you've handled in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated a team in previous roles. Think about challenges you've faced and how you supported your team through them. This will demonstrate your hands-on leadership style.
✨Understand the Company Culture
Research the Managed Service Provider's values and work environment. Be ready to explain how your proactive approach aligns with their dynamic team culture and how you can contribute to their growth.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about their future projects or how they support team development.
