At a Glance
- Tasks: Provide technical support and coordinate technician schedules to ensure smooth operations.
- Company: Join a fast-growing, values-driven wellness company focused on teamwork and personal growth.
- Benefits: Enjoy 31 days annual leave, gym access, and a supportive work environment.
- Other info: Be part of a collaborative team that values discipline, responsibility, and integrity.
- Why this job: Make a real impact in a dynamic role while developing your skills in a thriving business.
- Qualifications: Experience in planning or coordination, with a technical background preferred.
The predicted salary is between 28000 - 28000 £ per year.
We are looking for a Technical Support & Planning Coordinator to join our growing After Sales and Technical team, playing a key role in resolving technical queries and keeping our technician and service schedule running smoothly. This is a hands-on role suited to someone who enjoys a fast-paced, operational environment and wants to make a real impact in a scaling business.
You’ll work closely with our technicians, after sales advisors, and logistics teams, and be responsible for combining technical problem-solving with the planning and scheduling that keeps customer service on track. We’re a fast-paced, growing business, so this role suits someone who is proactive, adaptable, and comfortable taking ownership.
Key Responsibilities- Provide technical support to customers and technicians, diagnosing product and installation issues (electrical and plumbing related)
- Plan and coordinate technician visits, service jobs, and workloads to meet customer and business priorities
- Manage the scheduling of spare parts, repairs, and follow-up work to ensure timely resolution
- Act as the link between customers, technicians, and internal teams to keep everyone updated
- Maintain accurate records of technical cases, planning schedules, and job outcomes
- Identify recurring technical issues and feed back to help improve products and processes
- Experience in a planning, scheduling, or coordination role
- A technical background, ideally in plumbing or electrics
- Previous customer service experience with strong communication skills
- Experience in a product-based, manufacturing, or field service environment
- Familiarity with CRM, scheduling, or job management systems
We’re looking for someone who is hands-on, reliable, and takes ownership of their work.
Our Core Values- Discipline– We get things done efficiently and effectively
- Responsibility– We own problems and solve them
- Consistency– We aim to be better today than yesterday
- Integrity– We do what we say we will
- Team– We work together, support each other, and protect the team
We don’t just talk about wellness — we live it. At Superior Wellness, you’ll be part of a fast-growing, international business where people are trusted to take ownership, make decisions, and genuinely impact how we grow. We’re building something ambitious, and we’re looking for people who want to be part of that journey.
You’ll be joining a team that is supportive, hard-working, and focused on getting better every day. It’s a hands-on environment where ideas are welcomed, and people are encouraged to take responsibility and make things happen.
Alongside a competitive salary, we offer:
- 31 days annual leave (including Bank Holidays)
- Additional annual leave with length of service (up to 5 extra days)
We also focus heavily on wellbeing and creating an environment where you can perform at your best:
- Fully equipped onsite gym
- Weekly fitness classes
- Fresh fruit and breakfast options available daily
Plus:
- Onsite parking (where applicable)
- A collaborative and supportive team environment
- The opportunity to grow within a fast-paced, international business
Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds. In line with GDPR regulations, your personal data will be handled securely and only used for recruitment purposes.
Technical Support & Planning Coordinator employer: Superior Wellness Ltd.
At Superior Wellness, we pride ourselves on being a dynamic and rapidly expanding company that values its employees and fosters a culture of trust and ownership. As a Marketing Events & Partner Support Coordinator, you'll enjoy a supportive work environment with ample opportunities for professional growth, alongside generous benefits such as 31 days of annual leave, access to an onsite gym, and the chance to travel to exciting trade shows both in the UK and internationally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Planning Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Superior Wellness Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Superior Wellness Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support & Planning Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Superior Wellness Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Superior Wellness Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Superior Wellness Ltd.!
How to prepare for a job interview at Superior Wellness Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
