At a Glance
- Tasks: Provide technical support and coordinate technician schedules to ensure smooth operations.
- Company: Join a fast-growing, values-driven wellness company focused on teamwork and personal growth.
- Benefits: Enjoy 31 days annual leave, gym access, and a supportive work environment.
- Other info: Be part of a collaborative team that values discipline, responsibility, and integrity.
- Why this job: Make a real impact in a dynamic role while developing your skills in a thriving business.
- Qualifications: Experience in planning or coordination, with a technical background preferred.
The predicted salary is between 28000 - 28000 £ per year.
We are looking for a Technical Support & Planning Coordinator to join our growing After Sales and Technical team, playing a key role in resolving technical queries and keeping our technician and service schedule running smoothly. This is a hands-on role suited to someone who enjoys a fast-paced, operational environment and wants to make a real impact in a scaling business.
You’ll work closely with our technicians, after sales advisors, and logistics teams, and be responsible for combining technical problem-solving with the planning and scheduling that keeps customer service on track. We’re a fast-paced, growing business, so this role suits someone who is proactive, adaptable, and comfortable taking ownership.
Key Responsibilities
- Provide technical support to customers and technicians, diagnosing product and installation issues (electrical and plumbing related)
- Plan and coordinate technician visits, service jobs, and workloads to meet customer and business priorities
- Manage the scheduling of spare parts, repairs, and follow-up work to ensure timely resolution
- Act as the link between customers, technicians, and internal teams to keep everyone updated
- Maintain accurate records of technical cases, planning schedules, and job outcomes
- Identify recurring technical issues and feed back to help improve products and processes
What We’re Looking For
- Experience in a planning, scheduling, or coordination role
- A technical background, ideally in plumbing or electrics
- Previous customer service experience with strong communication skills
- Experience in a product-based, manufacturing, or field service environment
- Familiarity with CRM, scheduling, or job management systems
We’re looking for someone who is hands-on, reliable, and takes ownership of their work.
Our Core Values
- Discipline– We get things done efficiently and effectively
- Responsibility– We own problems and solve them
- Consistency– We aim to be better today than yesterday
- Integrity– We do what we say we will
- Team– We work together, support each other, and protect the team
Why Join Superior Wellness
We don’t just talk about wellness — we live it. At Superior Wellness, you’ll be part of a fast-growing, international business where people are trusted to take ownership, make decisions, and genuinely impact how we grow. We’re building something ambitious, and we’re looking for people who want to be part of that journey.
You’ll be joining a team that is supportive, hard-working, and focused on getting better every day. It’s a hands-on environment where ideas are welcomed, and people are encouraged to take responsibility and make things happen.
Alongside a competitive salary, we offer:
- 31 days annual leave (including Bank Holidays)
- Additional annual leave with length of service (up to 5 extra days)
We also focus heavily on wellbeing and creating an environment where you can perform at your best:
- Fully equipped onsite gym
- Weekly fitness classes
- Fresh fruit and breakfast options available daily
Plus:
- Onsite parking (where applicable)
- A collaborative and supportive team environment
- The opportunity to grow within a fast-paced, international business
Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds. In line with GDPR regulations, your personal data will be handled securely and only used for recruitment purposes.
Technical Support & Planning Coordinator employer: Superior Wellness Ltd.
At Superior Wellness, we pride ourselves on being a dynamic and rapidly expanding company that values its employees and fosters a culture of trust and ownership. As a Marketing Events & Partner Support Coordinator, you'll enjoy a supportive work environment with ample opportunities for professional growth, alongside generous benefits such as 31 days of annual leave, access to an onsite gym, and the chance to travel to exciting trade shows both in the UK and internationally.
