Location:
Chesterfield HQ, full-time, on-site
About Superior Wellness
Superior Wellness is the world’s fastest-growing manufacturer and distributor of premium hot tubs, swim spas, Chill Tubs, saunas, and wellness products. We lead the market through innovation, quality, and a customer-first mindset.
As a global business, we supply high-quality wellness products to customers worldwide, with a strong focus on improving health and wellbeing through exceptional products and service.
The Role
We are looking for an After Sales Customer Service Advisor to join our growing team at our Chesterfield HQ. This is a full-time, onsite role supporting our UK customers and dealer network.
This is a hands-on role where you will be responsible for supporting customers after their purchase: resolving queries, managing warranty and aftercare cases, and ensuring a smooth post-sale experience. You’ll work closely with our technical, logistics, and sales teams and play a key part in delivering a best-in-class customer experience.
This role is well suited to someone who is proactive, organised and enjoys working in a fast-paced, growing environment while taking ownership of their work and working closely with the wider team.
Key Responsibilities
- Handle inbound and outbound customer contact (phone, email, and messaging), providing clear and helpful after sales support
- Manage warranty claims, spare parts requests, and aftercare cases from start to resolution
- Liaise with technical and logistics teams to resolve product and delivery issues quickly
- Maintain accurate records of cases, ensuring information is logged correctly and followed up
- Work closely with the wider After Sales team, staying on top of cases and ensuring customers receive timely updates
- Identify recurring issues and share feedback to help improve products and processes
What We’re Looking For
Required
- Previous experience in customer service, after sales, or a support-based role
- Strong communication skills and a genuine customer-first attitude
- Ability to manage multiple cases and prioritise effectively
- Self-motivated, organised and able to work effectively as part of a busy team
Preferred
- Experience in a product-based, manufacturing, or technical support environment
- Familiarity with CRM or case management systems
- Experience working within a busy customer service or after sales team
We are looking for someone who is reliable, hands-on, and takes ownership of their work.
Our Values
We are a values-driven business built around CREATE: Customer First, Responsibility, Energy, Ambition, Teamwork and Excellence. We look for people who take ownership, support their colleagues and strive to improve every day.
These values help us maintain the high standards of quality, service, and customer experience that our customers expect.
Why Join Superior Wellness
At Superior Wellness, you’ll be part of a fast-growing, international business where you can make a real impact.
We offer a supportive, team-focused environment where people are trusted to take ownership, contribute ideas and grow with the business.
In addition to your salary, we offer:
- 31 days annual leave(including Bank Holidays)
- Additional annual leave with length of service (up to 5 extra days)
- 13% company-wide bonus scheme(terms and conditions apply)
- Recognition, development and progression opportunities
Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds.
In line with GDPR regulations, your personal data will be handled securely and only used for recruitment purposes.
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UK After Sales Customer Service Advisor in Chesterfield employer: Superior Wellness Ltd.
At Superior Wellness, we pride ourselves on being a dynamic and innovative employer that champions personal and professional growth. Located in Chesterfield, Derbyshire, our supportive work culture fosters collaboration and creativity, allowing you to make a meaningful impact in the wellness industry. With a competitive salary, generous annual leave, and a commitment to employee wellbeing, we offer a unique opportunity to thrive in a fast-paced environment while shaping the future of our product portfolio.
