At a Glance
- Tasks: Support children with complex needs, providing therapeutic and trauma-informed care.
- Company: SuperCare, a leading provider of outstanding care for vulnerable young people.
- Benefits: Competitive salary, extensive training, performance bonuses, and 24/7 GP access.
- Other info: Flexible shifts in a supportive team culture focused on development and wellbeing.
- Why this job: Make a real difference in young people's lives while developing your skills.
- Qualifications: Experience with children in need and strong communication skills preferred.
The predicted salary is between 35000 - 36000 £ per year.
We are seeking passionate and resilient Advanced Behaviour Complex Coaches (Residential Support Workers) to join our Children’s Residential Homes in Eastbourne. This is a rewarding opportunity to support children and young people with highly complex emotional, behavioural and additional needs, helping them to build safe, stable and ambitious futures.
As an Advanced Behaviour Complex Coach, you will play a key role in delivering high quality, therapeutic and trauma-informed care within a high risk, complex environment. You will be expected to lead through practice, model exceptional standards on shift and support the wider team through consistency, professionalism and positive role‑modelling. You will work as part of a high performing residential team delivering child-centred care that promotes emotional wellbeing, independence, regulation, life skills and positive behavioural outcomes.
Our home is a specialist Residential Children’s home supporting young people aged 12–16 with complex emotional, behavioural and additional needs, including Autism Spectrum Disorder (ASD), complex attachment difficulties, developmental trauma, emotional dysregulation, self‑harm behaviours, suicidal ideation and extreme challenging behaviours. The young people are verbal and relatively independent and require calm, resilient and emotionally regulated adults who are able to build trusting relationships, maintain professional boundaries and confidently support young people through complex and high pressure situations.
At SuperCare, we are committed to delivering only outstanding care. Our approach is progressive, therapeutic and grounded in understanding behaviour, relationships and development.
Our Culture
- We are outstanding
- We seek to understand
- We will do whatever it takes
- We inspect and don’t expect
- We are radically honest
Key Responsibilities
- Provide safe, consistent and trauma-informed care within a high risk, complex environment
- Support the emotional, physical and psychological wellbeing of children and young people
- Build positive, professional and therapeutic relationships while maintaining clear boundaries
- Safeguard and promote welfare in line with legislation, Local Authority guidance and organisational policies
- Deliver care in line with therapeutic models, PBS plans, risk assessments and individual care plans
- Model calm, confident and therapeutic responses to challenging and high risk behaviours
- Support young people to regulate emotions, manage behaviours and develop socially appropriate responses
- Promote independence, life skills, routines and engagement in education
- Contribute to meaningful activities, trips, holidays and experiences for young people
- Work collaboratively with House Leaders, management and wider multidisciplinary teams
- Support and guide less experienced staff through positive role‑modelling and consistency on shift
- Maintain accurate records, daily logs, incident reports and safeguarding documentation
- Contribute to handovers, team meetings and reflective practice
- Support the maintenance of a safe, clean and homely environment
- Administer medication in line with training and policy
- Work flexibly across different homes within the service where required
About You
We are looking for compassionate, resilient and emotionally intelligent individuals who are committed to making a positive difference in the lives of young people. You will have:
- Experience working with children and young people with complex needs and/or behaviours (strongly preferred)
- A genuine passion for supporting vulnerable young people
- Strong communication and relationship building skills
- Emotional resilience and the ability to remain calm under pressure
- Confidence working within high risk and fast paced environments
- The ability to work within professional boundaries
- A trauma‑informed and child‑centred approach
- Level 3 Diploma in Residential Childcare (preferred) or willingness to complete
- Flexibility to work shifts including evenings, weekends and bank holidays
- A commitment to delivering outstanding care and outcomes
What We Offer
- Competitive enhanced salary package
- Extensive training and development opportunities
- Fully funded Level 3 and Level 5 qualifications
- Performance‑related bonus scheme
- 24/7 GP access
- Extensive training and CPD opportunities
- Leadership mentoring and internal progression pathways
- Supportive team culture focused on development and wellbeing
Shift Patterns
SuperCare operates a 24‑hour, 365‑day service. Flexibility is essential within this role. Day shifts: 1 day on, 2 days off (rolling rota). 07:30am – 10:30pm (15 hour shifts). Waking night shifts: 2 nights on, 2 nights off (rolling rota). 10:00pm – 08:00am (10 hour shifts). Shift patterns may vary depending on the needs of the home and the young people we support.
Safer Recruitment
All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures. If you are passionate about supporting children and young people with complex needs to achieve positive outcomes and want to join a provider committed to outstanding care, we would love to hear from you. Apply now to become part of the SuperCare team.
Complex Care Coach (Residential Children's Home) employer: SuperHiring
SuperCare is an exceptional employer dedicated to providing outstanding care for children and young people with complex needs. Our supportive team culture prioritises employee wellbeing and development, offering extensive training opportunities, including fully funded qualifications and leadership mentoring. Located in Eastbourne, we foster a progressive and therapeutic work environment where passionate individuals can make a meaningful impact while enjoying competitive salaries and a performance-related bonus scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Care Coach (Residential Children's Home)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at SuperHiring.
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We think you need these skills to ace Complex Care Coach (Residential Children's Home)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to SuperHiring:Before hitting send, make sure to tailor your application specifically to SuperHiring! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at SuperHiring
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
