Complex Care Coach (Residential Children's Home)

We are seeking passionate and resilient Advanced Behaviour Complex Coaches (Residential Support Workers) to join our Children’s Residential Homes in Eastbourne. This is a rewarding opportunity to support children and young people with highly complex emotional, behavioural and additional needs, helping them to build safe, stable and ambitious futures.

As an Advanced Behaviour Complex Coach, you will play a key role in delivering high quality, therapeutic and trauma-informed care within a high risk, complex environment. You will be expected to lead through practice, model exceptional standards on shift and support the wider team through consistency, professionalism and positive role‑modelling. You will work as part of a high performing residential team delivering child-centred care that promotes emotional wellbeing, independence, regulation, life skills and positive behavioural outcomes.

Our home is a specialist Residential Children’s home supporting young people aged 12–16 with complex emotional, behavioural and additional needs, including Autism Spectrum Disorder (ASD), complex attachment difficulties, developmental trauma, emotional dysregulation, self‑harm behaviours, suicidal ideation and extreme challenging behaviours. The young people are verbal and relatively independent and require calm, resilient and emotionally regulated adults who are able to build trusting relationships, maintain professional boundaries and confidently support young people through complex and high pressure situations.

At SuperCare, we are committed to delivering only outstanding care. Our approach is progressive, therapeutic and grounded in understanding behaviour, relationships and development.

Our Culture

• We are outstanding
• We seek to understand
• We will do whatever it takes
• We inspect and don’t expect
• We are radically honest

Key Responsibilities

• Provide safe, consistent and trauma-informed care within a high risk, complex environment
• Support the emotional, physical and psychological wellbeing of children and young people
• Build positive, professional and therapeutic relationships while maintaining clear boundaries
• Safeguard and promote welfare in line with legislation, Local Authority guidance and organisational policies
• Deliver care in line with therapeutic models, PBS plans, risk assessments and individual care plans
• Model calm, confident and therapeutic responses to challenging and high risk behaviours
• Support young people to regulate emotions, manage behaviours and develop socially appropriate responses
• Promote independence, life skills, routines and engagement in education
• Contribute to meaningful activities, trips, holidays and experiences for young people
• Work collaboratively with House Leaders, management and wider multidisciplinary teams
• Support and guide less experienced staff through positive role‑modelling and consistency on shift
• Maintain accurate records, daily logs, incident reports and safeguarding documentation
• Contribute to handovers, team meetings and reflective practice
• Support the maintenance of a safe, clean and homely environment
• Administer medication in line with training and policy
• Work flexibly across different homes within the service where required

About You

We are looking for compassionate, resilient and emotionally intelligent individuals who are committed to making a positive difference in the lives of young people. You will have:

• Experience working with children and young people with complex needs and/or behaviours (strongly preferred)
• A genuine passion for supporting vulnerable young people
• Strong communication and relationship building skills
• Emotional resilience and the ability to remain calm under pressure
• Confidence working within high risk and fast paced environments
• The ability to work within professional boundaries
• A trauma‑informed and child‑centred approach
• Level 3 Diploma in Residential Childcare (preferred) or willingness to complete
• Flexibility to work shifts including evenings, weekends and bank holidays
• A commitment to delivering outstanding care and outcomes

What We Offer

• Competitive enhanced salary package
• Extensive training and development opportunities
• Fully funded Level 3 and Level 5 qualifications
• Performance‑related bonus scheme
• 24/7 GP access
• Extensive training and CPD opportunities
• Leadership mentoring and internal progression pathways
• Supportive team culture focused on development and wellbeing

Shift Patterns

SuperCare operates a 24‑hour, 365‑day service. Flexibility is essential within this role. Day shifts: 1 day on, 2 days off (rolling rota). 07:30am – 10:30pm (15 hour shifts). Waking night shifts: 2 nights on, 2 nights off (rolling rota). 10:00pm – 08:00am (10 hour shifts). Shift patterns may vary depending on the needs of the home and the young people we support.

Safer Recruitment

All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures. If you are passionate about supporting children and young people with complex needs to achieve positive outcomes and want to join a provider committed to outstanding care, we would love to hear from you. Apply now to become part of the SuperCare team.