At a Glance
- Tasks: Lead a team to deliver an exceptional in-store brand experience and achieve sales targets.
- Company: Superdry creates stylish products while promoting a positive environmental legacy.
- Benefits: Enjoy competitive pay, 50% staff discount, clothing allowance, and 20 days holiday.
- Other info: Be part of Superdry's exciting journey to reset the brand and launch new collections.
- Why this job: Join a dynamic team, embrace a vibrant culture, and make a real impact on customer experiences.
- Qualifications: Retail experience, leadership skills, passion for style, and effective communication are essential.
The predicted salary is between 24000 - 36000 £ per year.
The Role
Retail Team Leader... we call you our Brand Leads. As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associate’s team to smash store targets and go above and beyond to do drive excellence in their store, across all areas.
You Will
Operations & Service
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
- Be yourself.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team
- Support and motivate your teammates to deliver amazing levels of service.
- Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provides timely feedback to associates, recognising success and positively challenging poor performance. Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Exposure to people management activities
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- You love sharing your passion with other people and act as a positive role model for others.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding…
- A competitive hourly rate
- 20 days holiday plus your birthday day off
- A new style obsessed Superdry wardrobe with our generous clothing allowance
- Amazing staff discount with up to 50% online and in store
- Flexible working patterns inc. 4 day working for full time (dependent on store availability)
- Style and Service obsession fuelled by our awesome training and development
- Tailored made induction and onboarding to set you up for success
- Pension contributions
- Life assurance
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products
Who we are
Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy.
Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections.
We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
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Retail Team Leader employer: Superdry
SUPERDRY is an excellent employer that fosters a vibrant work culture in Greater London, where team excellence and customer satisfaction are at the forefront. With a competitive salary, generous clothing allowance, and 25 days of holiday, employees enjoy a supportive environment that prioritises personal growth through comprehensive training and development opportunities. Join us to be part of a brand that not only values sustainability and inclusivity but also empowers its team members to thrive and excel.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with Superdry's brand values and culture. Understanding what the brand stands for will help you embody its ethos during your interactions, showcasing your genuine passion for the brand.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated teams in previous roles. Be ready to discuss specific strategies you've used to engage and inspire others to achieve targets.
✨Tip Number 3
Prepare to discuss your knowledge of retail operations and customer service. Highlight any experience you have in handling consumer issues and how you’ve ensured customer satisfaction in past positions.
✨Tip Number 4
Showcase your ability to analyse store KPIs and suggest improvements. Think of ideas that could enhance performance and be ready to share them, demonstrating your proactive approach to driving results.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Understand the Brand:Before applying, take some time to understand Superdry's brand values and culture. Familiarise yourself with their products and customer experience approach, as this will help you tailor your application to reflect your alignment with their mission.
Highlight Relevant Experience:In your CV and cover letter, emphasise your previous retail or sales experience, particularly any leadership roles. Provide specific examples of how you've motivated a team or improved customer satisfaction in past positions.
Showcase Your Passion:Make sure to convey your passion for the brand and the retail industry in your application. Discuss your interest in style and product knowledge, and how you can contribute to creating memorable customer experiences.
Tailor Your Application:Customise your CV and cover letter for the Retail Team Leader position. Use keywords from the job description, such as 'leadership', 'customer satisfaction', and 'team motivation', to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Superdry
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Superdry and its products during the interview. Share specific examples of how you connect with the brand's style and values, as this will demonstrate your genuine interest and alignment with their mission.
✨Highlight Leadership Experience
Prepare to discuss your previous leadership roles in retail or sales. Provide concrete examples of how you've motivated teams, achieved targets, and created a positive work environment, as these are key aspects of the Retail Team Leader position.
✨Demonstrate Customer-Centric Thinking
Be ready to talk about how you handle customer issues and ensure satisfaction. Share instances where you've gone above and beyond to create memorable experiences for customers, showcasing your ability to embody the brand ambassador role.
✨Prepare Questions About Store Performance
Show your proactive nature by preparing insightful questions about store KPIs and performance improvement strategies. This not only demonstrates your understanding of the role but also your commitment to driving success within the team.
