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For Companies At a Glance
- Tasks: Lead a team to deliver an amazing customer experience and achieve store targets.
- Company: Join Superdry, a brand passionate about style and sustainability.
- Benefits: Competitive pay, 20 days holiday, staff discount, and flexible working options.
- Why this job: Be a brand ambassador and inspire others while developing your leadership skills.
- Qualifications: Retail experience and a passion for creating memorable customer experiences.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Retail Team Leader role at Superdry.
The Role
Retail Team Leader — we call you our Brand Lead. You are an ambassador for the brand, delivering an amazing customer brand experience in store. You will support the management team to motivate and lead the associate team to achieve store targets and drive excellence across all areas.
You Will
- Operations & Service: Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for consumers, including owning consumer issues in store.
- Be a brand ambassador by modelling our behaviours, values, and style.
- Be a positive role model through collaboration and open communication.
- Continuously develop product knowledge and understanding of the business.
- Take pride in store appearance and maintain the Superdry store look.
- Deliver business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
- Support key compliance tasks including loss prevention and health and safety.
- Exceed expectations and drive this attitude in the wider team.
- Embrace the Superdry culture and share it with colleagues.
- Maintain commercial awareness of KPIs and contribute fresh ideas to drive performance.
- Take ownership to ensure productive days with a positive impact for the store.
- Be yourself and take accountability for opening and closing, including cash handling.
People
- Support in the day-to-day supervision of the team
- Motivate teammates to deliver excellent levels of service
- Provide clear direction to focus team activity on and off the shop floor; inspire and engage associates to achieve daily targets
- Lead the team with managers to hit store targets and foster a great place to work
- Coordinate the team across operational tasks with guidance from your operational expertise
- Provide timely feedback, recognise successes, and address performance; contribute to talent reviews
You Are
- Experienced in retail/sales and store operations and ready to step up
- Passionate about our brand and creating memorable customer experiences
- Obsessed with style and product
- Experienced in leading and motivating a team
- Exposure to people management activities
- Able to build relationships and communicate effectively
- Team player who collaborates to achieve results
- Organized and purposeful with ownership for tasks and goals
- Sees challenges as opportunities
- Enjoys sharing passion and being a positive role model
- Creative thinker, always seeking the best solution
- Adapts well to change and fast-paced environments
- Authentic and genuine
Working for Superdry
- A competitive hourly rate
- 20 days holiday plus your birthday day off
- A new Superdry wardrobe with a clothing allowance
- Amazing staff discount (up to 50% online and in store)
- Flexible working patterns including 4-day weeks for full-time roles (dependent on store)
- Style and service-focused training and development
- Tailored induction and onboarding
- Pension contributions
- Life assurance
- Inclusive, diverse atmosphere with sustainable premium products
About Us
Superdry has been making world-class products for 15 years. Our mission is to inspire and engage the style-obsessed consumer while leaving a positive environmental legacy. We are resetting our brand and returning to our design-led roots, and we are looking for talented people to join us on our journey.
Seniority level
- Mid-Senior level
Employment type
- Temporary
Job function
- Sales and Customer Service
Industries
- Retail Apparel and Fashion
Referrals increase your chances of interviewing at Superdry.
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Retail Team Leader employer: Superdry
Contact Detail:
Superdry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Superdry's style, values, and culture. This way, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your people skills! As a Retail Team Leader, you'll need to motivate and lead your team. Think of examples from your past experiences where you've inspired others or tackled challenges head-on. Share these stories during your interview!
✨Tip Number 3
Show your commercial awareness! Be ready to discuss KPIs and how you can contribute to driving performance in the store. Bring fresh ideas to the table that align with Superdry's goals, and let them know you're all about exceeding expectations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Superdry family. Let's get you on board!
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your love for Superdry shine through! Talk about why you’re excited to be a part of our team and how you can contribute to creating those memorable customer experiences.
Highlight Your Leadership Skills: As a Retail Team Leader, we want to see your experience in motivating and leading a team. Share specific examples of how you've inspired others in previous roles and how you plan to do the same with us!
Be Authentic and Genuine: We value authenticity at Superdry, so don’t be afraid to be yourself in your application. Let us know what makes you unique and how your personal style aligns with our brand values.
Apply Through Our Website: Make sure to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Superdry
✨Know Your Brand Inside Out
Before the interview, dive deep into Superdry's brand values, style choices, and recent collections. Being able to discuss specific products and how they resonate with customers will show your passion and knowledge, making you stand out as a potential Brand Lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and led a team in previous roles. Think about times when you inspired your colleagues to achieve targets or improved team dynamics. This will demonstrate your capability to support the management team effectively.
✨Emphasise Customer Experience
Be ready to discuss how you would enhance the customer experience in-store. Share ideas on how to engage customers and resolve issues, showcasing your commitment to delivering an amazing brand experience that aligns with Superdry's ethos.
✨Bring Your Commercial Awareness
Familiarise yourself with retail KPIs and think about how you can contribute to achieving them. During the interview, share insights on how you’ve used commercial awareness to drive performance in past roles, which will highlight your proactive approach to business objectives.
