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For Companies At a Glance
- Tasks: Lead a dynamic retail team and create unforgettable customer experiences.
- Company: Join Superdry, a brand known for its unique style and culture.
- Benefits: Enjoy competitive pay, generous discounts, and flexible working hours.
- Why this job: Be a brand ambassador and make a real impact in a fast-paced environment.
- Qualifications: Retail experience and a passion for fashion are essential.
- Other info: Join us on an exciting journey to redefine our brand and products.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Superdry – High Wycombe, England, United Kingdom
Join the Retail Team Leader role. As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in delivering an amazing customer brand experience in store and will support the management team to motivate and lead the associate team to achieve store targets and drive excellence across all areas.
Responsibilities
- Deliver the ultimate brand experience using local knowledge and sales expertise.
- Become an expert in Superdry style choices and bring them to life for customers.
- Make important decisions for customers in store and own handling consumer issues when needed.
- Act as a brand ambassador by modelling behaviours, values, and style.
- Be a positive role model, building trust through collaboration and open communication.
- Continuously develop product knowledge and business understanding.
- Maintain store appearance to align with the Superdry look and ensure the store looks amazing.
- Deliver the business objectives set by the Store Leader by coaching the team to meet retail standards and service expectations.
- Assist with key compliance tasks including loss prevention and health & safety.
- Exceed expectations and model a proactive attitude to the wider team.
- Share Superdry culture with colleagues and maintain brand enthusiasm.
- Maintain commercial awareness of KPIs and contribute ideas to drive performance.
- Take ownership for opening/closing the store and cash handling.
People
- Support the day-to-day supervision of the team and motivate teammates to deliver high levels of service.
- Provide clear direction to focus team activity on targets and review progress.
- Lead the team with managers to hit store targets and create a great place to work.
- Coordinate the team across operational tasks and provide timely feedback to associates.
- Contribute to performance reviews and recognise success while addressing underperformance.
You Are
- Experienced in retail/sales and store operations, ready to step up.
- Passionate about the brand and creating memorable customer experiences.
- Strong in style, product knowledge, and people management.
- A team player who communicates effectively and builds relationships.
- Organised, goal-oriented, and comfortable taking ownership of tasks.
- Positive, authentic, and able to thrive in a fast-paced environment.
Benefits
- Competitive hourly rate
- 20 days holiday plus your birthday off
- Generous clothing allowance for a new Superdry wardrobe
- Amazing staff discount (up to 50% online and in store)
- Flexible working patterns, including four-day weeks for full-time roles (subject to store availability)
- Training and development focused on style and service
- Tailored induction and onboarding
- Pension contributions
- Life assurance
- Inclusive, diverse workplace with premium products
About Us
Superdry has been making world-class products for 15 years. Our mission is to inspire and engage the style-obsessed consumer while leaving a positive environmental legacy. We are on an exciting journey to reset our brand and return to our design-led roots as we launch four new collections. We are looking for talented people to join us on this journey.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Temporary
- Job function: Sales and Customer Service
- Industries: Retail Apparel and Fashion
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Retail Team Leader employer: Superdry
Contact Detail:
Superdry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Superdry's style, values, and products. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a genuine ambassador for the brand.
✨Tip Number 2
Practice your people skills! As a Retail Team Leader, you'll need to motivate and lead your team. Think about examples from your past experiences where you've successfully collaborated or resolved conflicts, and be ready to share those stories during your interview.
✨Tip Number 3
Show your commercial awareness! Be prepared to discuss how you would contribute to meeting store targets and driving performance. Bring some ideas to the table about how you can help the team exceed expectations and maintain that amazing Superdry vibe.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Superdry family and ready to embark on this exciting journey with us.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your love for Superdry shine through! Share why you’re excited about the brand and how you can contribute to creating those memorable customer experiences we value so much.
Highlight Your Retail Experience: Make sure to showcase your previous retail or sales experience. We want to see how you've led teams, met targets, and created a positive shopping environment. Use specific examples to illustrate your skills!
Be Authentic and Personable: We’re looking for genuine ambassadors for our brand, so don’t be afraid to let your personality come through in your application. Write as if you’re having a chat with us – it’ll help us get to know the real you!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing application and consider you for the Retail Team Leader role!
How to prepare for a job interview at Superdry
✨Know Your Superdry Style
Before the interview, immerse yourself in Superdry's brand identity. Familiarise yourself with their latest collections and understand what makes their style unique. This will help you speak confidently about how you can embody and promote the brand during your time as a Retail Team Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. Being able to demonstrate your people management skills will show that you're ready to step up and support the management team effectively.
✨Emphasise Customer Experience
Be ready to discuss how you would deliver an amazing customer experience in-store. Share specific strategies you've used before to engage customers and handle any issues. This will highlight your passion for creating memorable experiences, which is key for this role.
✨Understand KPIs and Business Goals
Familiarise yourself with retail KPIs and how they impact store performance. Be prepared to discuss how you can contribute to achieving these goals. Showing that you have a commercial mindset will impress the interviewers and demonstrate your commitment to driving excellence.
