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For Companies At a Glance
- Tasks: Lead a dynamic retail team and create unforgettable customer experiences.
- Company: Join Superdry, a brand known for its unique style and culture.
- Benefits: Enjoy competitive pay, generous discounts, and flexible working hours.
- Why this job: Be a brand ambassador and make a real impact in a fast-paced environment.
- Qualifications: Retail experience and a passion for fashion are essential.
- Other info: Join us on an exciting journey to redefine our brand and products.
The predicted salary is between 24000 - 36000 £ per year.
The Role
Retail Team Leader… we call you our Brand Leads. As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associate’s team to smash store targets and go above and beyond to do drive excellence in their store, across all areas.
You Will
Operations & Service
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
- Be yourself.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team
- Support and motivate your teammates to deliver amazing levels of service.
- Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provides timely feedback to associates, recognising success and positively challenging poor performance. Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail / sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Exposure to people management activities
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organized and uses time purposefully / effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- You love sharing your passion with other people and act as a positive role model for others.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding…
- A competitive hourly rate
- 20 days holiday plus your birthday day off
- A new style obsessed Superdry wardrobe with our generous clothing allowance
- Amazing staff discount with up to 50% online and in store
- Flexible working patterns inc. 4 day working for full time(dependent on store availability)
- Style and Service obsession fuelled by our awesome training and development
- Tailored made induction and onboarding to set you up for success
- Pension contributions
- Life assurance
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products
Who we are
Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy.
Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections.
We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
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Retail Team Leader employer: Superdry
Contact Detail:
Superdry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Superdry's style, values, and products. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a genuine ambassador for the brand.
✨Tip Number 2
Practice your people skills! As a Retail Team Leader, you'll need to motivate and lead your team. Think about examples from your past experiences where you've successfully collaborated or resolved conflicts, and be ready to share those stories during your interview.
✨Tip Number 3
Show your commercial awareness! Be prepared to discuss how you would contribute to meeting store targets and driving performance. Bring some ideas to the table about how you can help the team exceed expectations and maintain that amazing Superdry vibe.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Superdry family and ready to embark on this exciting journey with us.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your love for Superdry shine through! Share why you’re excited about the brand and how you can contribute to creating those memorable customer experiences we value so much.
Highlight Your Retail Experience: Make sure to showcase your previous retail or sales experience. We want to see how you've led teams, met targets, and created a positive shopping environment. Use specific examples to illustrate your skills!
Be Authentic and Personable: We’re looking for genuine ambassadors for our brand, so don’t be afraid to let your personality come through in your application. Write as if you’re having a chat with us – it’ll help us get to know the real you!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing application and consider you for the Retail Team Leader role!
How to prepare for a job interview at Superdry
✨Know Your Superdry Style
Before the interview, immerse yourself in Superdry's brand identity. Familiarise yourself with their latest collections and understand what makes their style unique. This will help you speak confidently about how you can embody and promote the brand during your time as a Retail Team Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. Being able to demonstrate your people management skills will show that you're ready to step up and support the management team effectively.
✨Emphasise Customer Experience
Be ready to discuss how you would deliver an amazing customer experience in-store. Share specific strategies you've used before to engage customers and handle any issues. This will highlight your passion for creating memorable experiences, which is key for this role.
✨Understand KPIs and Business Goals
Familiarise yourself with retail KPIs and how they impact store performance. Be prepared to discuss how you can contribute to achieving these goals. Showing that you have a commercial mindset will impress the interviewers and demonstrate your commitment to driving excellence.
