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For Companies At a Glance
- Tasks: Lead a dynamic retail team and create unforgettable customer experiences.
- Company: Join Superdry, a brand known for its style and innovation.
- Benefits: Competitive pay, generous discounts, flexible hours, and 20 days holiday plus your birthday off.
- Why this job: Be a brand ambassador and make a real impact in a fast-paced environment.
- Qualifications: Retail experience and a passion for style and teamwork.
- Other info: Exciting career growth opportunities in a diverse and inclusive atmosphere.
Type: Permanent Part Time
Reference: 12696
Location: Superdry Heathrow Airport
Closing date for applications:
Hours: 30 hours per week
Salary: From £15.11
The Role
As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associate's team to smash store targets and go above and beyond to drive excellence in their store, across all areas.
You Will
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Take ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPI's required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
- Be yourself.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team.
- Support and motivate your teammates to deliver amazing levels of service.
- Give clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provide timely feedback to associates, recognising success and positively challenging poor performance.
- Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Exposure to people management activities.
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organised and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- You love sharing your passion with other people and act as a positive role model for others.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding...
- A competitive hourly rate.
- 20 days holiday plus your birthday day off.
- A new style obsessed Superdry wardrobe with our generous clothing allowance.
- Amazing staff discount with up to 50% online and in store.
- Flexible working patterns including 4 day working for full time.
- Style and Service obsession fuelled by our awesome training and development.
- Tailored made induction and onboarding to set you up for success.
- Pension contributions.
- Life assurance.
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products.
Who we are
Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy. Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections. We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
Retail Team Leader in London employer: Superdry
Contact Detail:
Superdry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Superdry's style, values, and latest collections. This way, you can show off your passion and knowledge, making you stand out as a genuine ambassador for the brand.
✨Tip Number 2
Practice your people skills! As a Retail Team Leader, you'll need to motivate and inspire your team. Think of examples from your past experiences where you've successfully led a team or resolved conflicts, and be ready to share those stories during your chat with us.
✨Tip Number 3
Show us your commercial awareness! Familiarise yourself with retail KPIs and think about how you can contribute to achieving them. Bring fresh ideas to the table during your interview to demonstrate that you're not just a team player but also a strategic thinker.
✨Tip Number 4
Don’t forget to be yourself! Authenticity is key at Superdry. Let your personality shine through in your interactions, and don’t hesitate to share your unique style and ideas. We want to see the real you, so embrace it!
We think you need these skills to ace Retail Team Leader in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for the Superdry brand shine through! Share your personal style and how it aligns with our values. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Be Authentic: We value authenticity, so be yourself in your application. Don’t try to fit into a mould; instead, showcase your unique personality and experiences. This will help us see how you can contribute to our vibrant culture at Superdry.
Highlight Your Experience: Make sure to detail your retail and leadership experience in your application. We’re looking for someone who can motivate a team and deliver an amazing customer experience, so share specific examples of how you've done this in the past!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you on the path to joining our Superdry family!
How to prepare for a job interview at Superdry
✨Know Your Brand Inside Out
Before the interview, dive deep into Superdry's brand values, products, and culture. Familiarise yourself with their latest collections and understand what makes them stand out in the market. This will not only show your passion but also help you answer questions about how you can embody their brand as a Retail Team Leader.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or motivated others. Think about specific situations where you inspired your colleagues to achieve targets or improved customer service. This will demonstrate your capability to be a positive role model and a strong leader within the store.
✨Emphasise Customer Experience
Be ready to discuss how you would enhance the customer experience in-store. Share ideas on how to engage customers and create memorable shopping experiences. Highlight your understanding of the importance of customer feedback and how you would handle any issues that arise, showcasing your problem-solving skills.
✨Bring Fresh Ideas to the Table
Think about innovative strategies you could implement to drive sales and improve store performance. Whether it's visual merchandising ideas or ways to boost team morale, having fresh concepts ready to share will show your proactive approach and commitment to exceeding expectations at Superdry.
