Technical Specialist (Networks/Security) in Cheltenham

This role supports all network and security tooling used across Superdry, contributing to a secure, reliable, and high-performing technology environment. Responsibilities span WiFi management across HQ locations, firewall and VPN administration (including close collaboration with ISPs), cloud-hosted networking within the Google estate, identity management, security patching, asset management, AI tools, and other associated infrastructure as required. You will work within a small team with a wide remit, covering both strategic and hands-on operational tasks. The ideal candidate enjoys practical, real-world networking challenges and is comfortable operating across a broad technical landscape.

You will bring solid experience with enterprise switching and routing, a good understanding of wireless deployments, and confidence managing VPN solutions and certificate lifecycles. A working knowledge of firewall rulesets, VMware networking, Linux networking fundamentals, and network-level authentication mechanisms is important.

• Strong hands-on experience with Layer 2 and Layer 3 networking, including TCP/IP, Ethernet, VLANs, STP, trunking, and routing protocols such as BGP, with a focus on performance, stability, and optimisation.
• Practical experience deploying, configuring, and troubleshooting enterprise wireless networks, with a solid understanding of RF fundamentals and wireless security standards.
• Confident managing VPN technologies, including site-to-site and remote-access solutions, authentication methods, encryption standards, and connectivity troubleshooting.
• Working knowledge of firewall fundamentals, including rule sets, NAT, ACLs, and general network security best practices across common firewall platforms.
• Experience with certificate management, including SSL/TLS certificates, CSRs, renewals, and secure deployment across network services.
• Familiarity with VMware networking concepts.
• Comfortable working with Linux systems, including network configuration, interface management, routing tables and log analysis.
• Understanding of network authentication mechanisms such as RADIUS, 802.1X.
• Experience using network monitoring, alerting, and performance tools.
• Proven ability to configure and manage network devices via command-line interfaces, with a structured approach to troubleshooting and incident resolution.
• Awareness of security patching and vulnerability management practices, including assessing risk, applying updates, and verifying remediation across networked systems.
• Understanding of security monitoring concepts, including log correlation, alert triage, and working with security tooling to identify and respond to suspicious activity.
• Familiarity with security best practices for networked environments, including segmentation and hardening.
• Strong documentation skills and the ability to work effectively in fast-paced, operationally critical environments.

In addition to day-to-day responsibilities, the team provides a critical 24/7/365 on-call service on a rota basis (one week in five) to support major, service-impacting incidents. Depending on the nature of the issue, your involvement may range from initial triage through to full resolution. Where an incident relates to an IT system, server, or service, it is likely to fall within the scope of this role. The role is based at Superdry’s Head Office in Cheltenham. Occasional travel to other offices or stores, including international locations, may be required. We currently operate a Hybrid Working Policy with at least 3 days per week in the office and up to 2 days remote.

• Provide a robust 3rd line incident management and support service.
• Maintain a reliable, secure, and fully functional global systems environment.
• Work closely with 1st and 2nd line teams to support incident management and resolution activities.
• Support the Senior Technical Specialists in solution design and implementation, while taking ownership of day-to-day operational responsibilities.
• Maximise system availability through proactive monitoring.
• Ensure network and security systems are built, configured, and managed in line with industry best-practice security standards.
• Provide technical guidance, support, and mentoring to colleagues within the team.
• Contribute to the development and maintenance of Superdry’s technical roadmap.
• Produce and maintain clear, accurate documentation for all changes, configurations, and new implementations.
• Be able to fully embrace and promote change, adapting working practices as required within a fast-paced and reactive operational environment.
• Be confident to bring forward new ideas, improvements, and areas of innovation.
• Promote a positive, collaborative, and supportive team culture.
• Act as Technical Lead on new implementations or system upgrade projects when required.
• Undertake other duties as reasonably required to support the team and business.

• Proven experience in a 3rd network, security, storage, or cloud administration role, with at least two years of demonstrable hands-on experience and strong communication skills.
• Customer-focused, with an emphasis on ensuring technical delivery enhances rather than hinders the customers experience.
• Keen about learning and promoting new technologies and solutions to drive continuous IT improvement and innovation.
• Willing to develop skills beyond your current comfort zone, with a strong sense of ownership and pride in delivering high-quality work.
• Able to take ownership of technical project delivery and contribute hands-on across a wide range of systems and business areas.

Working for Superdry has never been so rewarding…

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme.
• An additional day off to celebrate your Birthday.
• Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave.
• Company Pension scheme.
• All employees are covered by our Life Assurance policy whilst working at Superdry.
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online.
• Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock.
• A health cash plan is open to all employees.
• Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance.
• Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
• A range of learning and development materials to help you in your career and grow with us.
• We like to give back, so we allow our employees time off for volunteering work.
• A global employee assistance plan in place that you can access anytime you want - it’s free and confidential.
• You’ll also have access to a Cycle To Work Scheme.
• A range of local discounts with businesses across Gloucestershire.

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work. We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential. We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

Who we are Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections. Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people. We are on an ambitious journey to serve our diverse community through a premium brand that’s focused on the future, prioritises sustainability, leads with craft, and celebrates culture. We need talented people to join us on the adventure, is this you?