System Analyst in Cheltenham

As a Systems Analyst level 2, you will support the Senior Systems Analyst in helping to bridge the gap between business requirements and technical solutions. You will work alongside senior team members and business stakeholders to assist with requirements analysis, documentation, and the day-to-day support of critical business applications.

This role is well suited to someone developing their analytical and technical skills, with opportunities to learn how systems are designed, supported, and improved within a collaborative environment. You will contribute to ensuring the reliable performance of applications by assisting with issue investigation, testing, and solution implementation under guidance from senior colleagues.

As part of our operational support model, you may also be required to participate in an on-call rota, providing technical support and assisting with issue resolution outside of standard working hours when required, with appropriate support and escalation paths in place.

You Will Bring:

• 1–3 years’ experience in a systems, application support, business analysis, or IT support role, or equivalent graduate-level experience.
• Support the Senior Systems Analyst in gathering, documenting, and validating business and system requirements.
• Assist with the support and day-to-day operation of business-critical applications in a live environment.
• Participate in issue investigation, troubleshooting, and incident resolution, following defined escalation paths.
• Work within established IT service management processes, including ticketing, change, and release management.
• Collaborate effectively with technical teams and business stakeholders to understand system behaviour and user needs.
• Contribute to testing activities, including UAT support, test case execution, and defect logging.
• Develop an understanding of system integrations, data flows, and interfaces such as APIs.
• Support on-call or out-of-hours activities when required, with appropriate guidance and escalation in place.
• Continue to build technical and analytical capability through on-the-job learning and formal development opportunities.
• Experience in scripting and automation is beneficial.

You Are:

• Comfortable working under the guidance of senior colleagues while taking ownership of assigned tasks.
• Analytical and methodical, with a logical approach to problem-solving and issue investigation.
• Able to communicate clearly and professionally with both technical and non-technical stakeholders.
• Detail-oriented, with the ability to produce clear, accurate documentation.
• Curious and motivated to understand how systems, data, and business processes work together.
• Organised and capable of managing multiple tasks while meeting agreed priorities and deadlines.
• Proactive in identifying issues, learning opportunities, and areas for improvement.
• Adaptable and able to work effectively in a fast-paced or changing environment.
• Willing to follow established processes while developing confidence to suggest improvements.
• Comfortable working with live systems where reliability and service quality are critical.
• A collaborative team player who values knowledge-sharing and continuous learning.
• Interested in developing scripting and AI automation skills.

Working for Superdry:

• 25 days annual leave, plus bank holidays, with a holiday buying scheme.
• An additional day off to celebrate your Birthday.
• Family-friendly working policies, including enhanced maternity, paternity, and adoption leave.
• Company Pension scheme.
• Life Assurance policy covering all employees.
• 50% staff discount in store and online.
• Access to heavily discounted sample stock at our Head Office store.
• A health cash plan open to all employees.
• Flexible working and core working hours between 10am – 4pm.
• Onsite parking and electric car parking points available.
• A range of learning and development materials.
• Time off for volunteering work.
• A global employee assistance plan available anytime.
• Access to a Cycle To Work Scheme.
• A range of local discounts with businesses across Gloucestershire.

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people. We are on an ambitious journey to serve our diverse community through a premium brand that’s focused on the future, prioritises sustainability, leads with craft, and celebrates culture. We need talented people to join us on the adventure, is this you?