Commercial Operations Support Manager in Cheltenham

Commercial Operations Support Manager

This role is an exciting opportunity to gain exposure to Superdry’s varied and international Wholesale Commercial partnerships across retailers, distributors, franchisees, agents and license partners. Working directly with the Global Commercial Operations Manager, you will provide support to the Commercial Sales team and wider teams within Wholesale and Franchise to ensure smooth and efficient operational processes, maintaining and providing tools that are set up for success, while also identifying opportunities for improvement and plan changes to address them.

Responsibilities

• Work with a multi‑functional group of people across Commercial, Finance, Wholesale & Franchise Operations, and Legal among others.
• Help to build on and maintain commercial models/tools in Excel, which will enable effective business decisions to improve performance and maximise growth.
• Pull together analysis & reports from Superdry datapoints.
• Assist in creating reports/presentations to be used by or viewed by management on various Commercial topics.
• Support the sales teams and business partners with issue resolution and hold departments accountable for processes and achieving agreed SLA’s.
• Support the Global Commercial Operations Manager with projects and key initiatives, engaging and communicating with key stakeholders at critical stages with vital information, ensuring successful outcomes through thorough planning.
• Complete in‑season uploads, tracking & communication as well as off‑season changes. Manage forms, price changes, OC, and returns in Zig Zag, Stock & Promo push and update orders on both account and line level.
• Be the direct point of contact for designated agent territories, providing support on commercial decisions, deals, contracts and requests, ensuring they follow the correct approval procedures and communicating approvals to all relevant stakeholders.
• Manage the centralised commercial operations and marketing support inbox, reviewing requests and ensuring they are actioned in a timely manner.
• Gather feedback across the Wholesale & Franchise teams and wider supporting functions to identify operational improvements and future learnings.
• Ensure supporting documentation and process flow for the Sales team are up‑to‑date, simple, easy to use and effective.
• Be the expert on all Commercial operational processes.

Qualifications

• Experienced with commercial deals/contracts, preferably from a wholesale/retail background.
• Analytically minded with strong Excel skills and the ability to present data in a simple and meaningful way.
• Experienced with financial/operational/commercial reports.
• A confident communicator – happy working with people from internal teams and external partners, both locally and internationally.
• Able to work independently and self‑motivated, with a proactive mindset.
• Experienced in leading projects across multiple stakeholders.
• A problem solver, with a key focus on efficiency and adaptable to change.

Benefits & Perks

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
• An additional day off to celebrate your birthday
• Family is massively important to us, so we have a broad range of family‑friendly working policies in place, including enhanced maternity, paternity, and adoption leave
• Company pension scheme
• All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
• Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
• A health cash plan is open to all employees.
• Flexible working and core working hours between 10am – 4pm to help you achieve that all‑important work‑life balance
• Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
• A range of learning and development materials to help you in your career and grow with us
• We like to give back, so we allow our employees time off for volunteering work
• A global employee assistance plan in place that you can access anytime you want – it’s free and confidential
• You’ll also have access to a Cycle To Work Scheme
• A range of local discounts with businesses across Gloucestershire

Working for Superdry has never been so rewarding…

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.