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For Companies At a Glance
- Tasks: Lead a dynamic retail team to deliver an unforgettable brand experience.
- Company: Join Superdry, a fast-paced brand with a passion for style and sustainability.
- Benefits: Competitive pay, generous clothing allowance, and up to 50% staff discount.
- Why this job: Be a brand ambassador and inspire others while developing your leadership skills.
- Qualifications: Retail experience and a passion for fashion are essential.
- Other info: Enjoy flexible working patterns and a supportive, inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
The Role
As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associate’s team to smash store targets and go above and beyond to drive excellence in their store, across all areas.
You Will
- Operations & Service
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
- Be yourself. Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team.
- Support and motivate your teammates to deliver amazing levels of service.
- Give clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provide timely feedback to associates, recognising success and positively challenging poor performance.
- Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Exposure to people management activities.
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- You love sharing your passion with other people and act as a positive role model for others.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding…
- A competitive hourly rate.
- 20 days holiday plus your birthday day off.
- A new style obsessed Superdry wardrobe with our generous clothing allowance.
- Amazing staff discount with up to 50% online and in store.
- Flexible working patterns including 4 day working for full time (dependent on store availability).
- Style and Service obsession fuelled by our awesome training and development.
- Tailored made induction and onboarding to set you up for success.
- Pension contributions.
- Life assurance.
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products.
Who we are
Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy. Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections. We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
Retail Team Leader in Bromley employer: Superdry
Contact Detail:
Superdry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader in Bromley
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Superdry's style, values, and products. This way, when you walk into that interview, you can confidently show off your passion and knowledge, making you stand out as a genuine ambassador for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have. This not only gives you insider info but also shows your enthusiasm for joining the team.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've led a team, handled customer issues, or exceeded targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your eagerness to join the Superdry family.
We think you need these skills to ace Retail Team Leader in Bromley
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and passion for the brand, so don’t hold back on sharing what makes you unique!
Show Your Experience: Highlight your retail and leadership experience clearly. Use specific examples of how you've motivated teams or delivered exceptional customer service to show us you’re ready to step up as a Brand Lead.
Tailor Your Application: Make sure to tailor your application to reflect the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for and how you fit into our Superdry culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Superdry
✨Know Your Brand Inside Out
Before the interview, dive deep into Superdry's brand values, products, and culture. Familiarise yourself with their latest collections and understand what makes them stand out in the market. This knowledge will help you demonstrate your passion for the brand and show that you're ready to be a genuine ambassador.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. Highlight your ability to inspire others and drive performance, as this is crucial for a Retail Team Leader role.
✨Emphasise Customer Experience
Be ready to discuss how you would create memorable experiences for customers. Share specific strategies you've used in previous roles to enhance customer service and satisfaction. This will show that you understand the importance of delivering an amazing brand experience.
✨Bring Fresh Ideas to the Table
Think about innovative ideas you could bring to Superdry to improve store performance or customer engagement. Whether it's a new merchandising strategy or a unique promotional idea, being proactive and creative will set you apart from other candidates.
