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- Tasks: Provide 1st line tech support to our global workforce across various platforms.
- Company: Join Superdry, a leading British brand with a global presence.
- Benefits: Enjoy 25 days annual leave, staff discounts, and flexible working hours.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Tech-savvy, organised, and great at problem-solving with excellent communication skills.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
This is an excellent opportunity for an enthusiastic, technically adept individual to join an established team supporting the company’s technology usage across Superdry. Based at “The Runnings” (our Cheltenham HQ), you will be responsible for providing 1st line technical support to our global workforce whether field, office, or home-based across multiple sites, utilising the Service Desk support software and ensuring all issues are correctly logged, prioritised, and actioned, maintaining the highest level of customer satisfaction.
You Will
- Provide 1st line support to telephone, email, face-to-face and Service Portal requests
- Provide 1st line support for agreed services and incidents
- Ensure the company’s Support Desk software is utilised correctly and all unassigned tickets are distributed to the correct resolver groups in a timely manner
- Proactively provide information to users on the progress of outstanding support calls
- Use the correct escalation routes when managing tickets on the Service Desk
- Manage user accounts and mailboxes in Active Directory and Office 365
- Manage distribution and security groups
- Logging support calls to third parties
- Manage starter and leaver accounts and equipment through the defined processes
- Work with colleagues to identify repeat issues and underlying problems, so we can be proactive in the future
- Ensure an outstanding level of customer service is provided to all supported users
- Occasional overtime during busy periods and out-of-hours support requirements
You Are
- Able to problem solve and respond appropriately to a wide range of enquiries
- Organised, with great time management
- Patient and empathetic to all user skill levels
- Knowledgeable in Windows 11 and Office 365
- Ideally experienced in MAC and iOS
- Competent in basic networking troubleshooting
- An excellent communicator with great interpersonal skills
- Keen to learn and support new business systems, software, and processes
- Able to work under your own initiative when investigating and analysing information to troubleshoot issues and create a plan to resolve them, with the ability to competently multitask
- Flexible in your approach and willing to travel the UK and internationally – this role may require evening and/or weekend travel to support our international office base
Working for Superdry has never been so rewarding…
- 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
- An additional day off to celebrate your Birthday
- Family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
- Company Pension scheme
- Life Assurance policy while working at Superdry
- 50% staff discount in store and online
- Access to heavily discounted sample stock at our Head Office store for staff only
- A health cash plan open to all employees
- Flexible working and core working hours between 10am – 4pm
- Access to onsite parking and electric car parking points
- A range of learning and development materials to help you in your career
- Time off for volunteering work
- A global employee assistance plan available anytime
- Access to a Cycle To Work Scheme
- A range of local discounts with businesses across Gloucestershire
At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work. We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential. We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.
Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.
Who we are
Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class products for almost two decades, offering genuine choice to our customers with our curated style collections. Our mission is to be the No. 1 sustainable style destination, delivering products that are authentic with unmatched quality and true integrity, much like our people. We are on an ambitious journey to serve our diverse community through a premium brand that’s focused on the future, prioritises sustainability, leads with craft, and celebrates culture. We need talented people to join us on the adventure, is this you?
First Line Support Technician in Glasgow employer: Superdry PLC
Contact Detail:
Superdry PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Superdry's values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that First Line Support Technician role.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting, try some mock scenarios with friends or family. The more comfortable you are with common tech issues, the better you'll perform in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Superdry family!
We think you need these skills to ace First Line Support Technician in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the First Line Support Technician role. Highlight your technical skills, especially in Windows 11 and Office 365, and show how your experience aligns with what we’re looking for.
Show Off Your Communication Skills: As a support technician, you'll need to communicate effectively with users of all skill levels. Use clear and concise language in your application to demonstrate your excellent communication skills and interpersonal abilities.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled technical issues in the past, showcasing your problem-solving skills and ability to work under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Superdry PLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Office 365, as well as basic networking troubleshooting. Be ready to discuss how you've used these tools in past roles or experiences, as this will show your technical aptitude.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-line support, think of examples where you've delivered excellent customer service. Be prepared to share how you handled difficult situations and ensured user satisfaction, as this will highlight your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot and think on your feet.
✨Be Ready to Multitask
This role requires juggling multiple tasks, so be prepared to talk about how you manage your time effectively. Share strategies you use to stay organised and prioritise tasks, especially when dealing with high volumes of support requests.