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- Tasks: Lead a dynamic retail team to deliver an unforgettable brand experience.
- Company: Join Superdry, a fast-paced and innovative fashion brand.
- Benefits: Competitive pay, generous clothing allowance, and up to 50% staff discount.
- Why this job: Be a brand ambassador and inspire others while developing your leadership skills.
- Qualifications: Retail experience and a passion for style and customer service.
- Other info: Enjoy flexible working patterns and a supportive, inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
As a Brand Lead, you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associates' team to smash store targets and drive excellence in their store.
You Will
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including taking ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Take ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We want each day to be productive where you make a positive impact for your store and feel proud.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team.
- Support and motivate your teammates to deliver amazing levels of service.
- Give clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provide timely feedback to associates, recognising success and positively challenging poor performance.
- Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Exposure to people management activities.
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organised and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- You love sharing your passion with other people and act as a positive role model for others.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding…
- A competitive hourly rate.
- 20 days holiday plus your birthday day off.
- A new style obsessed Superdry wardrobe with our generous clothing allowance.
- Amazing staff discount with up to 50% online and in store.
- Flexible working patterns including 4 day working for full time (dependent on store availability).
- Style and Service obsession fuelled by our awesome training and development.
- Tailored made induction and onboarding to set you up for success.
- Pension contributions.
- Life assurance.
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products.
Who we are
Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy. Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections. We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
Retail Team Leader in Cheltenham employer: Superdry careers
Contact Detail:
Superdry careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader in Cheltenham
✨Tip Number 1
Get to know the brand inside out! Dive into Superdry's style, values, and culture. When you walk into that interview, let your passion for the brand shine through. Show them you’re not just a candidate; you’re a true ambassador!
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and get insider tips. This can give you a leg up and show your genuine interest in being part of the Superdry family.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios in-store, like motivating your team or resolving customer issues. Use real examples from your past experience to demonstrate your leadership skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Retail Team Leader in Cheltenham
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through! We want to see your personality and passion for the brand. Don’t just list your skills; share stories that show how you embody our values and culture.
Tailor Your Application: Make sure to customise your application to reflect the Retail Team Leader role. Highlight your experience in retail and how you've motivated teams in the past. Show us why you're the perfect fit for our brand and how you can help us smash those store targets!
Showcase Your Style Knowledge: As a Brand Lead, being passionate about style is key! Use your application to demonstrate your understanding of our products and how you can bring them to life for our consumers. Share any relevant experiences that showcase your style expertise.
Keep It Professional Yet Engaging: While we love a friendly tone, remember to keep it professional. Use clear language and structure your application well. A neat and engaging application will make a great first impression, so take your time to polish it before hitting send!
How to prepare for a job interview at Superdry careers
✨Know Your Brand Inside Out
Before the interview, dive deep into Superdry's brand values, products, and culture. Familiarise yourself with their latest collections and understand what makes them unique. This will not only show your passion but also help you articulate how you can contribute to delivering an amazing customer experience.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or motivated others. Think about specific situations where you inspired your colleagues to achieve targets or improved team performance. This will demonstrate your capability as a Brand Lead and your readiness to take on responsibilities.
✨Emphasise Customer Experience
Be ready to discuss how you would create memorable experiences for customers. Think of scenarios where you've gone above and beyond for a customer in the past. Highlight your understanding of the importance of customer service and how it aligns with Superdry's mission to inspire and engage consumers.
✨Bring Fresh Ideas to the Table
Superdry is looking for creative thinkers who can bring new ideas to drive performance. Prepare some innovative suggestions related to store operations or customer engagement that you could implement if hired. This shows your proactive attitude and willingness to contribute to the brand's success.
