Superdrug Mobile – Assistant Manager Online & Offline Marketing

Working Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Key Responsibilities

• Event and experiential planning and execution.
• Actively seek opportunities to build the brand across multiple channels.
• Raise the profile of the brand through the development of active marketing strategies and communication programmes in line with business objectives.
• Support in the development and upkeep of company websites.
• Develop, manage and monitor social media forums and activity to generate interest.
• Creation of internal and external literature in support of promoting the brand.
• Monitor and review sales and marketing campaigns and materials.
• Collaborate with the marketing manager, internal teams, clients and partners on marketing strategy.
• Provide administrative support to the marketing manager and senior mobile manager.
• Maintain good collaborative working relationships with key partners, both internal and external, to support delivery of shared objectives.
• Manage budgets and accurately account for all spend across the activities you are responsible for delivering.
• Undertake any tasks that are in addition to those listed in the job description where required and within capabilities.
• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture to build customer love in every touchpoint of our O+O platform.

Personal Attributes

• Strong self‑organisation, including the ability to work at pace and make appropriate prioritisation calls.
• A real passion for interpreting performance data and making recommendations to improve campaign activity.
• Sees every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them.
• Understands customer needs and empowers others to remove any barriers to deliver great service.
• Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport.
• Always prioritises actions which delight the customer/colleague.
• Suggests and supports new ideas and ways of working which are designed to improve services.
• Confidently communicates, challenges and gives feedback to others.
• Encourages teamwork & collaboration between their own team and others.
• Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.
• Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.
• Generates ideas and feels that they can be shared both within their immediate team and also outside of the team.
• Is confident using data to make tactical decisions.
• Is knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area.
• Actively looks for new ways of working through AI that would benefit the business and move things forward.
• Actively developing your ability to use AI effectively and think critically about outputs.
• Strengthen human touch – keeping the human element strong: balancing AI efficiency with human coaching, empathy, and team cohesion.

Desired but not essential

• Experience in developing and implementing complex, multi‑variant, personalised campaigns, particularly in 121‑direct mail and email.

Benefits

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• Stream, a money management app that gives you access to a percentage of your pay as you earn it.
• Being part of more – we are part of a group who work closely with Savers, The Perfume Shop and Three UK.
• Part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled learning and development programmes.
• Enhanced maternity, shared parental, adoption leave, company sick pay and pregnancy loss support.