Join Superdrug Head Office- Make a Real Difference Every Day!
Location:
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people - they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here’s the exciting bit… A day includes:
- As ourMarketplace continues to expand rapidly, we are seeking a proactive anddetail-oriented Marketplace Seller Onboarding & Operations Executive to join the Seller Management team. This role will play a crucial part insupporting the day-to-day operations, compliance, and onboarding activitiesacross a fast-growing base of third-party sellers, ensuring seamless executionand seller compliance.
With over 400live sellers and an accelerating pipeline- particularly in the Health &Beauty and Fashion categories- this role is essential to reduce bottlenecks,enhance seller experience, and ensure operational excellence across the sellerlifecycle.
Key Responsibilities:
Seller Onboarding & Support
- Coordinate new seller onboardingprocesses including KYC checks, catalogue setup, and approval workflows
- Product approval, review sellerslisting, approve and provide best practice feedback
- Act as a key point of contactfor operational updates and seller communications
- Maintain documentation andmonitor progress of each seller onboarding journey
Operational Management
- Track and elevate SLA breaches,such as delayed orders or unfulfilled items
- Manage customer serviceescalations with sellers
- Manage seller queries around APIissues, payment processing, fraud alerts, etc
- Support ongoing seller meetingsand communications, including scheduling, agenda prep, and follow-upactions
Compliance & Legal Coordination
- Work with internalcompliance/legal teams to ensure timely collection and verification ofdocuments such as tax records, insurance certificates, and VATregistration
- Ensure all sellers meet ongoingcompliance requirements as part of lifecycle management
- ProcessImprovement & Change Management
- Contribute to the rollout of newprocesses and tools by updating documentation and assisting with usertraining
- Assist in managing newinitiatives such as seller churn prevention and fashion-specific workflows
Key Skills & Experience
- Strong organisational skillswith the ability to manage multiple priorities simultaneously
- Excellent written and verbalcommunication skills
- Attention to detail, especiallyin administrative or compliance-heavy environments
- Experience coordinating betweencross-functional teams (e.g., Operations, Legal, Tech)
- Knowledge of marketplaceplatforms or eCommerce is a strong advantage
- Proficiency in tools like Excel
Here’s what’s in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/
#J-18808-Ljbffr
Marketplace Onboarding and Operations Executive NEW Croydon Posted today £ Competitive Croydon Head-Office Permanent contract employer: Superdrug
At Superdrug, we pride ourselves on being an exceptional employer, offering a vibrant work culture where beauty enthusiasts can thrive. Our commitment to professional development through in-house training ensures that our Beauty Therapists stay at the forefront of industry trends, while our generous benefits package, including competitive pay and family-friendly policies, makes us a supportive workplace. Located in Bangor, our team enjoys not only a fulfilling career but also exclusive discounts and exciting employee events that foster camaraderie and growth.
