Superdrug Mobile – Assistant Manager Online & Offline Marketing in London

Location: Croydon, United Kingdom.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Salary: Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit… A day includes:

An exciting opportunity has arisen to join the Superdrug Mobile team to support the development of desirable propositions and marketing communications to drive footfall and sales. You will have experience in crafting, engaging customer-centric propositions which will deliver great results, strong planning and organisation skills, with the ability to balance multiple multi-channel campaigns. Reporting into the marketing manager you will play a key role in supporting and implementing our key drivers with a focus on acquisition, retention, awareness and developing our USP.

Key Responsibilities:

• Event and experiential, planning and execution.
• Actively seeking opportunities to build the brand across multiple channels.
• Raise the profile of the brand through the development of active marketing strategies and communication programmes in line with business objectives.
• Supplier/Agency relationship management.
• Support in the development and upkeep of Company Websites.
• Develop, manage and monitor social media forums and activity to generate interest.
• Creation of internal and external literature in support of promoting the brand.
• Monitoring and reviewing sales and marketing campaigns and materials.
• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Providing administrative support to the marketing manager and senior mobile manager.
• Good collaborative working relationships with key partners, both internal and external, to support delivery of shared objectives.
• Managing budgets and accurately accounting for all spend across the activities you're responsible for delivering.
• Undertake any tasks that are in addition to those listed in the Job Description where required and within capabilities.
• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform.

Personal Attributes:

• Strong self-organisation, including the ability to work at pace and make appropriate prioritisation calls.
• A real passion for interpreting performance data and making recommendations to improve campaign activity.
• Sees every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them.
• Understands customer needs and empowers others to remove any barriers to deliver great service.
• Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport.
• Always prioritises actions which delight the customer/colleague.
• Suggests and supports new ideas and ways of working which are designed to improve services.
• Confidently communicates, challenges and gives feedback to others.
• Encourages teamwork & collaboration between their own team and others.
• Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.
• Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.
• Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team.
• Is confident using data to make tactical decisions.
• Is knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area.
• Actively looks for new ways of working through Ai that would benefit the business and move things forward.
• Actively developing your ability to use AI effectively and think critically about outputs.
• Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.

Desired but not essential:

• Experience in developing and implementing complex, multi variant, personalised campaigns, particularly in 121 - direct mail and email.

Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service. (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes.
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.

Come and be part of something special!