Strategic Visual Merchandising Planner | Hybrid in London

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here’s the exciting bit…a day includes:

• Reviewing and building our store planograms and working with the buyers and merchandisers to ensure we are doing the right thing for our customers and our store teams.
• Working with suppliers to find the best fixture solutions to help our customers understand and shop our ranges.
• Working with the buyers on the strongest promotional plans for our stores, making sure the solution looks at which products are in which stores.
• Getting involved in key company projects.
• Getting to know our customers to help in making the right decisions for them.
• Helping improve the quality of stock in our store, and ensuring we are pushing our own brand products.

Key Responsibilities:

• Planogram Management: Work closely with the Merchandise Planner and Buying team, agreeing Range Review objectives and ensuring these are met on all plans in agreed range review timeline, planning meetings for all relevant parties. Ensure that all planograms meet visual merchandising guidelines and planogram rules. Facilitate and present the sign off of planograms to higher stakeholders in the business. Manage discontinued stock effectively within category planograms, and highlight key risks ahead of plans going live. Understand the impact of deranged stock on the business, and take necessary measures to prevent this. Build plans in the merchandise centre or with Supplier Category teams, ahead of the range review as required. Agree and deliver range review communication ahead of go live and co-ordinate with store operations.
• Fixturisation: Ensure that all fixturisation is built into the planning process and sited on the planogram to reflect the merchandising principles. Manage fixturisation projects and critical path for owned categories, meeting category objectives and ensuring merchandising principles are adhered to. Analyse the impact of fixturisation and trays in stores, sharing data and findings with the wider team.
• Range Management: Maintain all category range plans and ensure that they are kept up to date with the latest new lines. Range all new products to store and update the category range plans accordingly. Manage linked lines, owning for the team weekly. Understand the Superdrug shopper, and deliver range plans for each segment with this in mind.
• Promotional Planograms: Own the promotional planogram sign off process for the department and build all planograms in line with the Critical Path. Ensure Sign Off with higher stakeholders in the business. Challenge facings based on promotional forecasts and SKU level distribution. Ensure that plans are communicated efficiently through the promotional bulletin. Maintain all weekly trackers and run weekly reports for the wider team. Deliver planograms to stores. Manage the relationship with the store teams and deal with queries promptly. Manage the upkeep of all category range plans. Build and maintain good working relationships with both internal and external stakeholders. Work within agreed budgets and timescales.

What you need to succeed:

• Experience working in retail, merchandising support or a store operations environment.
• Attention to detail but aware of the bigger picture.
• Organised and able to manage multiple tasks in a fast‑paced retail environment.
• Time keeping skills to ensure deadlines are met.
• Team focused and able to work collaboratively with other departments.
• Strong communication skills with the ability to present findings clearly to wider teams.
• A desire to do what is best for our customers.
• Use initiative to solve problems.
• Experience of the basic Office suite (Outlook/Word/Excel) and comfortable running reports for the department as well as analysing outputs.
• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture to build customer love in every touchpoint of our O+O platform.
• Actively developing your ability to use AI effectively and think critically about outputs.
• Strengthen Human Touch – Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.

We are looking for someone who:

• Sees every interaction with the customer as an opportunity to brighten their day.
• Discovers new ways to work that put a smile on our customers and team members' faces, making every shopping experience delightful.
• Is ‘The Best You’ using positive language and behaviours with customers and team members.
• Is committed to join in, have some fun and celebrate everyone’s hard work.
• Builds great working relationships based on trust, respect and takes into account others' needs.
• Regularly asks for feedback and uses it to improve and grow.
• Breaks down problems into smaller, manageable steps for easier resolution.

Here’s what’s in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• We offer Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes.