This job is with Superdrug, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
RetailSystems Testing Administrator
Join Superdrug HeadOffice- Make a Real Difference Every Day!
Location: EastCroydon
FTC 14 WEEKS
Hours: 37.5| 9.00am - 5.30pm - Hybrid working available depending on role responsibilitieswith 2 days working from home and 3 days in our stylish, modern andcollaborative office close to East Croydon Station. Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of aninnovative, trend setting retailer? Our vibrant Head Office, based by EastCroydon station is a fantastic environment filled with hundreds of brilliantpersonalities.
We're a team that puts our customers and our teams at the heart of everythingwe do. At Superdrug, we aim to be the best in accessible health & beauty,loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people - they make the difference. We're all aboutpersonality, we have fun, and we work hard to deliver That Superdrug feeling.
Here'sthe exciting bit... A day includes:
Key Responsibilities:
Execute end-to-end promotional testing for each event
Run structured testing of all promotional activity ahead of go-live, ensuring promotions perform correctly at till.
Carry out detailed till-based validation of promotions
Test promotions by scanning products on test tills, validating correct discount application, offer triggering, and expected customer outcomes.
Validate a wide range of promotional mechanics
Test multibuy, bundle, threshold, and loyalty-based promotions (e.g. 3 for 2, BOGOF, spend & save), including different transaction scenarios and quantities.
Identify and resolve issues prior to go-live
Proactively detect scanning errors, incorrect discounts, or conflicting offers, and escalate issues to relevant teams for resolution
Prioritise testing activity based on risk and complexity
Use structured priority lists to focus on high-risk or complex promotions and ensure efficient use of the testing window.
Record and track testing outcomes
Document test results, scenarios, and issues using team trackers, ensuring a clear audit trail of validation activity
Collaborate cross-functionally to support issue resolution
Work closely with IT, Systems, and Marketing teams to troubleshoot test rig issues and ensure promotions are ready for launch
Ensure readiness for R10 till rollout
Apply existing promotional testing processes within the new R10 system, supporting transition and ensuring promotions scan correctly in live stores
This job is a good fit for you if you:
See every interaction with the customer as an opportunity to brighten their day
Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful
Are 'The Best You' using positive language and behaviours with customers and team members
Breaks down problems into smaller, manageable steps for easier resolution
Whatyou'll need:
Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform
Committed to join in, have some fun and celebrate everyone's hard work
Builds great working relationships based on trust, respect and takes into
Retail Systems Testing Administrator in London employer: Superdrug
At Superdrug, we pride ourselves on being an exceptional employer, offering a vibrant work culture where beauty enthusiasts can thrive. Our commitment to professional development through in-house training ensures that our Beauty Therapists stay at the forefront of industry trends, while our generous benefits package, including competitive pay and family-friendly policies, makes us a supportive workplace. Located in Bangor, our team enjoys not only a fulfilling career but also exclusive discounts and exciting employee events that foster camaraderie and growth.
