Research Assistant in London

Location: East Croydon

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Salary: Competitive

Why Superdrug

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

A Day Includes

• Support the Insight team with execution and delivery of key research & insights projects and initiatives.

A Typical Week In This Role Includes

• Contributing to and managing end-to-end research projects covering both quantitative and qualitative research methodologies for internal stakeholders and our multi-national CPG suppliers.
• Ideating new research projects by collaborating with stakeholders across the insight team and wider Superdrug business.
• Proactively seeking out wider market research reports and mining research tools for additional supporting insight (incl. Mintel, Stylus, YouGov etc.).
• Present research and actionable insight to stakeholders and suppliers.
• Continuously improving existing reporting methods within the Superdrug business.

Stakeholders Include

• Internal – Buying, Merchandising, Marketing, CRM, E-Commerce, Store Teams, Commercial Finance.
• External – Suppliers (Multinational FMCG companies) and Research and Data Agencies.

This Job Is a Good Fit For You If

• You enjoy making a difference and creating change.
• You have a curious nature and can identify patterns and trends within data.
• You have good time management skills.
• You are confident in your own communication skills.
• You can pick things up quickly and are keen to develop skills across several research platforms.
• You enjoy working in a collaborative team and can share ideas with confidence.
• You have a passion for Retail and/or Health & Beauty.
• You can work at a fast pace, in an everchanging environment.
• You have a keen eye for detail.
• You see every interaction with the customer as an opportunity to delight them and are comfortable using different platforms to communicate with them.
• You understand customer needs and empower others to remove any barriers to deliver great service.
• You use positive language and behaviours in all interactions with customers and colleagues, building trust and rapport.
• You always prioritise actions which delight the customer/colleague.
• Suggest ideas and ways of working which are designed to improve service.

What You’ll Need

• Minimum 1 years’ experience in a similar research or customer insight role.
• Proven experience of qualitative and quantitative research (client or agency side) both face-to-face and online.
• Proficient Microsoft Office skills.
• Good presentation skills and experience in generating and sharing meaningful customer insights.
• Experience in managing multiple projects and stakeholders.
• Passion for health and beauty industry.
• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture to build customer love in every touchpoint of our online and offline platform.
• Confidently communicates, challenges and gives feedback to others.
• Encourages teamwork & collaboration between their own team and others.
• Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.
• Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.
• Generating ideas and feeling that they can be shared both within their immediate team and outside of the team.
• Is confident using data to make tactical decisions.
• Is knowledgeable about their specialism and has an awareness of their wider market to support with current trends in their business area.
• Actively looks for new ways of working through AI that would benefit the business and move things forward.
• Actively developing your ability to use AI effectively and think critically about outputs.
• Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.

Benefits

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it.
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
• We are part of A.S. Watson Group, the world's largest international health & beauty retailer with over 15,700 stores in 25 markets.
• Unrivalled Learning and Development programmes.
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.

Come and be part of something special!