Store Operations Process Coordinator in Croydon

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🌟 Join Superdrug Head Office- Make a Real Difference Every Day! 🌟

📍 Location:
🕒 Hours: 37.5 | 9.00am – 5.30pm – Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
💷 Salary: Competitive

🎉 Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

📅 Here\’s The Exciting Bit… A Day Includes

This role is responsible for the review, enhancement, and deployment of new sales platforms, including third-party shopping apps and social media commerce channels. The focus is on launching, maintaining, and optimising our presence within these platforms to streamline operations and improve processes for our store teams.

Key responsibilities include designing and implementing new procedures, identifying opportunities for operational improvement, and enhancing the in-store experience. The role will also involve developing short-, medium-, and long-term plans to drive process efficiency, collaborating cross-functionally with various departments to deliver impactful solutions.

A Typical Day In This Role Includes

• Coordinating phased store launches within multiple third-party shopping apps
• Liaising with Store Ops to ensure stores are ready for picking, packing, and dispatching orders.
• Identifying operational blockers and proposing solutions to improve efficiency and reduce friction for store teams
• Speaking to store managers about new ideas of how to improve a task
• Visiting stores to understand feedback from our store teams
• Working with the Store Operations Helpdesk to understand repeated issues and develop processes to resolve operational issues
• Writing communications for new process and working with the Communications Manager to plan when it can be communicated
• Supporting the rollout of training sessions and onboarding for new stores
• Manage and review Returns, Refunds and Adjustments process with third-party shopping apps to operational efficiency, policy compliance, and customer satisfaction while minimising dispute volumes.

📝 This job is a good fit for you if:

• You have an expert understanding of Superdrug store processes
• You enjoy getting in to the detail of a process and finding ways to make it better
• You are motivated to get things right first time every time
• You enjoy working under pressure and hitting deadlines
• You get satisfaction from launching a new and improved process across Superdrug stores
• You know you can add value through your great ideas
• You are self-motivated, a team player and have an excellent eye for detail
• You have a keen interest in technology and how it can help us

What You’ll Need

• Comfortable with computers and the Office 365 suite
• Strong understanding of Superdrug store processes
• Excellent verbal and written communication skills

💡 Here\’s What\’s In It For You

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world\’s largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support

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