At a Glance
- Tasks: Lead and optimise store fulfilment processes for online orders and enhance customer experience.
- Company: Join Superdrug, a vibrant and innovative health and beauty retailer.
- Benefits: Enjoy 33-38 days holiday, staff discounts, hybrid working, and a competitive salary.
- Other info: Be part of a global group with unrivalled learning and development opportunities.
- Why this job: Make a real difference in a dynamic team while developing your career in retail.
- Qualifications: Experience in team management and operational excellence is essential.
The predicted salary is between 30000 - 40000 £ per year.
Join Superdrug Head Office - Make a Real Difference Every Day!
Location: East Croydon Station
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit… A day includes:
- Responsible for ensuring picking, packing and dispatching processes of stores fulfilling online orders are efficient.
- Responsible for delivering fulfilment SLAs; including order turnaround time, accuracy, and delivery deadlines.
- Manage store capacity planning and workload balancing to support both in-store and online sales activities.
- Monitor productivity and optimise resource allocation (staffing, equipment, space) to achieve efficiency targets.
- Identify trends in data to drive action to improve performance.
- Oversee processes for “order & collect,” “ship from store,” and returns handling.
Leadership & Team Management
- Lead, coach, and develop central and store teams to achieve KPI/SLAs.
- Create a culture of performance improvement and accountability within central and store teams.
- Produce succession plans for the team linked to stretch objectives to develop the capability of the team.
- Ensure all central and field teams are trained as required and that appropriate record keeping is in place.
Customer Experience & Service Quality
- Embed process to meet/exceed customer experience ROS requirements.
- Utilise data to identify and implement opportunities. Manage exceptions and escalations related to late, missing, or incorrect orders and track/identify trends to put measures in place to improve service.
Inventory & Stock Control
- Identify and implement opportunities to maximise product availability and stock accuracy within hubs, ensuring optimum stock and buffer levels accordingly.
- Ensure sufficient audits are in place to minimise stock outs and preventing loss.
Cost Management
- Ensure hours issued are adequate to fulfil demand & meet OPH budgets, proactively managing any overspend.
- Ensure staff structures support flexibility to deal with unexpected demand.
Operational Excellence
- Implement standardised procedures for picking & packaging.
- Ensure accurate tracking is in place for operational KPIs (orders per hour, short/zero picks, order accuracy, hours spent and develop improvement plans.
- Curious to explore and implement system, people and process opportunities to drive performance (including leveraging automation and AI).
Peak Planning
- Responsible for producing and delivering peak plans that ensures stores are setup to meet increased demand whilst delivering against KPIs; including where needed the temporary setup and training of seasonal hubs.
Compliance, Safety & Standards
- Ensure all fulfilment activities comply with health and safety, data protection, and operational standards.
- Maintain store cleanliness, orderliness, and brand presentation in both retail and fulfilment areas. Conduct regular risk assessments for warehouse/fulfilment zones within the store.
Here's what's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Hybrid working patterns available depending on role responsibilities.
- Company pension matching and bonus.
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
Come and be part of something special!
Senior Store Fulfilment Manager 12 Month FTC in Croydon employer: Superdrug
Superdrug is an exceptional employer that fosters a vibrant and collaborative work culture, located conveniently near East Croydon Station. With a strong focus on employee growth, we offer extensive learning and development programmes, competitive benefits including generous holiday allowances, and the flexibility of hybrid working arrangements. Join us to be part of a passionate team dedicated to making a real difference in the health and beauty sector, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Fulfilment Manager 12 Month FTC in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Superdrug on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Superdrug’s values and recent news. Show them you’re not just another candidate but someone who genuinely cares about their mission in health and beauty.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on those key responsibilities from the job description, like managing fulfilment SLAs and leading teams, so you can nail those questions.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Store Fulfilment Manager 12 Month FTC in Croydon
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for health and beauty! In your application, share why you want to be part of Superdrug and how you can contribute to our vibrant team. A little personality goes a long way!
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Senior Store Fulfilment Manager role. Use keywords from the job description to show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us about your leadership style and how you've driven performance improvements in previous roles. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Superdrug
✨Know Your Numbers
As a Senior Store Fulfilment Manager, you'll need to demonstrate your understanding of key performance indicators (KPIs) and service level agreements (SLAs). Brush up on relevant metrics like order turnaround time and accuracy rates. Be ready to discuss how you've used data in the past to drive improvements.
✨Showcase Your Leadership Skills
This role involves leading and developing teams, so be prepared to share examples of how you've successfully managed teams before. Talk about your coaching style and how you create a culture of accountability and performance improvement. Highlight any succession planning you've implemented.
✨Emphasise Customer Experience
Superdrug values customer satisfaction, so think of specific instances where you've enhanced customer experience in previous roles. Discuss how you've handled escalations or improved service quality, especially in fulfilment processes. Show that you understand the importance of meeting customer expectations.
✨Be Ready for Operational Challenges
The role requires optimising resources and managing unexpected demand. Prepare to discuss how you've tackled operational challenges in the past, such as peak planning or resource allocation. Share your strategies for maintaining efficiency while ensuring compliance with health and safety standards.
