At a Glance
- Tasks: Lead efficient online order fulfilment and optimise store operations for peak performance.
- Company: Join a leading health and beauty retailer with a vibrant team culture.
- Benefits: Enjoy 33-38 days holiday, discounts, hybrid working, and a company pension.
- Other info: Be part of a global group with excellent career growth and learning opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: East Croydon (Head Office close to East Croydon Station)
Hours: 37.5 | 9.00am – 5.30pm – Hybrid working (2 days working from home, 3 days in office)
Salary: Competitive
Day‑to‑Day Responsibilities:
- Ensure picking, packing and dispatching processes of stores fulfilling online orders are efficient.
- Deliver fulfilment SLAs – order turnaround time, accuracy, delivery deadlines.
- Manage store capacity planning and workload balancing for in‑store and online sales.
- Monitor productivity and optimise resource allocation to achieve efficiency targets.
- Identify trends in data to drive action and improve performance.
- Oversee processes for 'order & collect,' 'ship from store,' and returns handling.
Leadership & Team Management:
- Lead, coach, and develop central and store teams to achieve KPI/SLAs.
- Create a culture of performance improvement and accountability.
- Produce succession plans linked to stretch objectives.
- Ensure all central and field teams are trained and appropriate record‑keeping is in place.
Customer Experience & Service Quality:
- Embed processes to meet/exceed customer experience ROS requirements.
- Utilise data to identify and implement opportunities.
- Manage exceptions and escalations related to late, missing, or incorrect orders.
- Track and identify trends to put measures in place to improve service.
Inventory & Stock Control:
- Identify and implement opportunities to maximise product availability and stock accuracy within hubs.
- Ensure optimum stock and buffer levels are maintained.
- Maintain sufficient audits to minimise stock outs and prevent loss.
Cost Management:
- Ensure hours issued meet demand and OPH budgets, managing overspend proactively.
- Ensure staff structures support flexibility for unexpected demand.
Operational Excellence:
- Implement standardised procedures for picking & packaging.
- Ensure accurate tracking of operational KPIs and develop improvement plans.
- Explore and implement system, people, and process opportunities to drive performance, including automation and AI.
Peak Planning:
- Produce and deliver peak plans to ensure stores are set up for increased demand.
- Support temporary setup and training of seasonal hubs when needed.
Compliance, Safety & Standards:
- Ensure all fulfilment activities comply with health and safety, data protection, and operational standards.
- Maintain store cleanliness, orderliness, and brand presentation.
- Conduct regular risk assessments for warehouse/fulfilment zones.
Benefits:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
- Company pension matching and bonus.
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
- Come and be part of something special!
Senior Store Fulfillment Manager in Croydon employer: Superdrug
As a Senior Store Fulfillment Manager at our East Croydon Head Office, you will thrive in a dynamic and supportive work environment that prioritises employee growth and well-being. With competitive benefits including up to 38 days of holiday, hybrid working options, and access to unrivalled learning and development programmes, we foster a culture of performance improvement and accountability. Join us and be part of a leading international health and beauty retailer, where your contributions directly impact customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Fulfillment Manager in Croydon
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to fulfilment management. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data to drive performance improvements in past roles. This is key for the Senior Store Fulfillment Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Store Fulfillment Manager in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Store Fulfillment Manager role. Highlight your experience in managing fulfilment processes, team leadership, and data analysis. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team's success. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to meet KPIs and improve operational efficiency. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Superdrug
✨Know Your Numbers
As a Senior Store Fulfillment Manager, you'll need to be data-savvy. Brush up on key metrics related to order turnaround times, accuracy rates, and productivity levels. Be ready to discuss how you've used data in the past to drive improvements and meet KPIs.
✨Showcase Your Leadership Skills
This role involves leading teams, so come prepared with examples of how you've coached and developed others. Think about specific situations where you created a culture of performance improvement and accountability. Highlight your approach to succession planning and team training.
✨Customer Experience is Key
Be ready to talk about how you've enhanced customer experience in previous roles. Discuss any processes you've implemented to exceed customer expectations and how you've handled exceptions or escalations. Show that you understand the importance of service quality in fulfilment.
✨Operational Excellence Mindset
Familiarise yourself with standardised procedures for picking and packing. Prepare to discuss how you've tracked operational KPIs and developed improvement plans in the past. Mention any experience you have with automation or AI in driving performance, as this will resonate well with the interviewers.
