Senior Medicines & Prescribing Governance Manager in Croydon

Location: Superdrug Head Office – East Croydon Station

Hours: 37.5 hours per week. 9:00 am – 5:30 pm – Hybrid: 2 days working from home and 3 days in the office.

Salary: Competitive base salary with bonus potential (up to 30%) and car allowance.

Why Superdrug? Passionate about health and beauty? Join an innovative, trend‑setting retailer that values customer service, friendly advice and a collaborative environment. We are part of the A.S. Watson Group, the world’s largest international health and beauty retailer.

Day Includes:

• Lead the development, implementation and expansion of in‑house health clinic services, ensuring they are clinically robust, safe, evidence‑based and fully aligned with regulatory standards.
• Act as the Responsible Supervising Clinician for Yellow Fever services, maintaining accreditation and providing high‑quality patient care.
• Collaborate with healthcare, operations and trading teams to design, implement and optimise clinical service offerings.
• Provide advanced clinical expertise in service expansion, advising on clinical models, risk management and patient pathways.
• Influence the strategic direction of Superdrug’s clinic services portfolio, supporting innovation and service growth.
• Embed robust clinical governance frameworks within clinic services.
• Evaluate service performance and clinical quality to drive continuous improvement.
• Act as a clinical leader and subject‑matter expert, supporting internal stakeholders on medicines and clinic‑based care matters.

Key Responsibilities:

• Lead the creation, development and continuous improvement of clinic‑based healthcare services.
• Strategically develop in‑house clinic services in collaboration with the healthcare services team.
• Authorise, review and sign off Patient Group Directions (PGDs) and Patient Specific Directions (PSDs).
• Provide complex clinical advice and decision‑making support across clinic services.
• Develop, review and approve clinic policies, procedures and guidance documentation.
• Support regulatory compliance across all health clinic services.
• Represent the organisation at external stakeholder groups, professional forums and conferences.
• Support clinical governance frameworks and assurance processes.
• Manage the health clinics development cost centre, ensuring effective budget oversight and resource utilisation.

Safeguarding our Patients:

• Ensure clinic services operate in line with all regulatory, legal and professional requirements.
• Embed robust clinical governance processes to maintain high patient safety and quality standards.
• Lead investigations of incidents, complaints and near misses, implementing corrective actions.
• Ensure PGDs, policies and clinical procedures are accurate, evidence‑based and regularly reviewed.
• Develop and maintain risk management frameworks.
• Monitor and evaluate clinical outcomes, service performance and patient feedback.
• Provide expert clinical advice on complex patient safety issues and governance queries.
• Champion a culture of safety, openness and continuous learning, ensuring compliance with duty of candour and regulatory reporting.

Supporting our People:

• Develop, review and deliver high‑quality clinical training programmes for clinic services.
• Support ongoing development of the medicines and prescribing team through guidance, mentorship and learning opportunities.
• Promote a culture of continuous professional development and clinical excellence.
• Facilitate internal and external training events, workshops and education sessions.
• Identify training needs through service evaluation, incident trends and governance activities.
• Provide coaching and professional support to healthcare colleagues.
• Support implementation of competency frameworks and training assurance processes.
• Act as a clinical role model, championing high standards of patient care and teamwork.

What's In It For You:

• 33 days holiday, rising to 38 days with length of service (incl. bank holidays).
• Staff discount codes for you and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns: 2 days working from home, 3 days in office.
• Company pension matching and bonus.
• Access to Stream, a money‑management app offering a percentage of pay as you earn it.
• Opportunity to work within a group that includes Savers, The Perfume Shop and Three UK.
• Part of the A.S. Watson Group, the world’s largest health and beauty retailer.
• Unrivalled learning and development programmes.
• Enhanced maternity, shared parental/adoption leave, company sick pay and pregnancy loss support.
• Be part of something special.

What You’ll Need To Succeed:

• GPhC‑registered pharmacist (essential).
• Independent Prescriber qualification (essential).
• Strong experience in medicines governance, prescribing and clinical service delivery, focusing on patient safety and quality outcomes.
• Proven track record in developing, implementing and improving healthcare services, ideally in community pharmacy or clinic settings.
• Experience reviewing, authorising and maintaining PGDs and related prescribing frameworks.
• Ability to provide complex clinical advice and autonomous decision‑making with sound judgement.
• Strong understanding of regulatory, legal and professional frameworks (GPhC, CQC, national guidance).
• Excellent stakeholder engagement, influencing skills and collaboration across multidisciplinary teams.
• Sound financial awareness, including budget and cost‑centre management.
• Commitment to continuous professional development and up‑to‑date clinical knowledge.
• Willingness to represent the organisation externally at forums, conferences and stakeholder meetings.
• Highly developed communication, organisational and analytical skills, with strong attention to detail and ability to manage competing priorities.

Closing date for applications: 26th June 2026