At a Glance
- Tasks: Manage facial recognition operations and ensure data privacy while supporting store teams.
- Company: Join Superdrug, a vibrant retailer passionate about beauty and health.
- Benefits: Enjoy 33 days holiday, staff discounts, and a company pension scheme.
- Other info: Great career growth opportunities in a dynamic environment.
- Why this job: Be part of an innovative team making a real impact in retail security.
- Qualifications: Experience in security operations or CCTV monitoring is a plus.
The predicted salary is between 30000 - 42000 € per year.
Join to apply for the Security Operative Facial Recognition role at Superdrug.
Location: Head Office / Remote Operations Centre
Hours: 37.5 hours – 07:00 to 15:30 and 14:00 to 22:30 (5 days on site)
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend‑setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Job Purpose:
To manage the centralised operation for Facial Recognition.
Key Accountabilities:
- Ensure data privacy is respected and always maintained.
- Operate the FRT system and associated equipment following SOP and DPIA.
- Operate remote access CCTV following SOP and DPIA.
- Provide support and advice to stores on the system.
- Verify Incident Reports and edit if required to match the events witnessed on CCTV.
- Form appropriate working relationships with Operations/Security department.
- Maintain accurate record keeping of data and logs while using the FRT process.
- Ensuring equipment is working properly and report any faults immediately.
- Adhering to and upholding company policies and procedures related to security and confidentiality.
- Monitor / reply / flag to senior leadership any correspondence from the customer facial recognition enquiry email account.
Key Responsibilities:
- Receive and review incident reports submitted by retail stores relating to theft, fraud, violence and aggression and or other security concerns.
- Access and monitor remote CCTV footage to verify incidents and confirm suspect identity prior to any watch list addition.
- Ensure all suspect data added to the facial recognition system is accurate, relevant, and compliant with legal and ethical standards.
- Maintain clear, organised records of all verified incidents, including supporting evidence and decision rationale.
- Communicate with store teams to request further information or clarification where required.
- Monitor system performance and escalate any technical issues or anomalies to the appropriate team.
- Contribute to incident trend analysis and reporting to support wider loss prevention strategy.
- Always maintain strict confidentiality and data security standards.
Skills & Experience:
- Previous experience in security operations, CCTV monitoring, or retail loss prevention is desirable.
- Strong attention to detail with the ability to verify and assess video evidence objectively.
- Excellent organisational and record‑keeping skills.
- Strong communication skills to liaise effectively with both store teams and central operations.
- Familiarity with data protection regulations (GDPR, CCTV Code of Practice) and ethical handling of personal data.
- Ability to work independently, with a high degree of accountability and discretion.
- Strong Microsoft skills, Teams, Excel, etc.
- A good understanding of IP networks, including configuration, troubleshooting and maintenance.
- A good understanding of CCTV NVR / DVR remote configuration, troubleshooting and maintenance.
Key Attributes:
- Integrity and professionalism.
- Vigilance and an investigative mindset.
- Calm and methodical decision‑making.
- Commitment to accuracy and compliance.
Benefits:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Company pension matching and bonus.
- We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it.
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
- Come and be part of something special!
Data Management: For information on how we manage and store your data please visit our privacy policy.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Other, Information Technology, and Management
Industries: Retail
Security Operative Facial Recognition in Croydon employer: Superdrug
Superdrug is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are valued for their contributions to the health and beauty sector. With competitive benefits such as generous holiday allowances, staff discounts, and robust learning and development programmes, we empower our team members to grow and thrive in their careers. Located conveniently near East Croydon station, our Head Office offers a dynamic environment filled with passionate individuals dedicated to delivering That Superdrug feeling.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operative Facial Recognition in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Superdrug on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to security operations and facial recognition. We should also be ready to discuss how we handle data privacy and compliance, as these are key in this role.
✨Tip Number 3
Show off our skills! Bring examples of how we've successfully managed security incidents or improved processes in previous roles. This will help us stand out as candidates who can make a real impact.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can keep us fresh in their minds. Plus, it shows we’re genuinely excited about the opportunity!
We think you need these skills to ace Security Operative Facial Recognition in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in security operations or CCTV monitoring, as these will catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for the role and the company. Share why you want to join Superdrug and how your values align with ours. We love a personal touch!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially when it comes to your experience and skills.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly and is considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Superdrug
✨Know Your Stuff
Make sure you brush up on your knowledge of facial recognition technology and data protection regulations like GDPR. Superdrug values integrity and professionalism, so being well-versed in these areas will show that you're serious about the role.
✨Show Off Your Communication Skills
Since you'll be liaising with store teams and central operations, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Be Detail-Oriented
This role requires a strong attention to detail, especially when verifying incident reports and maintaining records. Bring examples of how you've demonstrated this skill in previous jobs, and be ready to discuss how you ensure accuracy in your work.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making process. Think of scenarios where you've had to make calm, methodical decisions under pressure, and be ready to share those experiences during the interview.
