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- Tasks: Manage property admin tasks and ensure data accuracy across multiple systems.
- Company: Join Superdrug's vibrant Head Office, a hub of creativity and collaboration.
- Benefits: Enjoy 33 days holiday, staff discounts, hybrid working, and a company pension.
- Why this job: Be the voice of customers and make a real impact in a dynamic environment.
- Qualifications: Experience in property administration and strong IT skills are essential.
- Other info: Great career growth opportunities in a fun and supportive workplace.
The predicted salary is between 30000 - 40000 £ per year.
Join Superdrug Head Office - Make a Real Difference Every Day!
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform. This is a pivotal role at the heart of the Estates team, acting as a bridge between property management, master data, compliance, and finance.
You’ll manage the high volume of queries in the property admin inbox, ensuring prompt and thorough responses, and play a key part in the supplier change process for landlord rents and service charges. You’ll also oversee the sub-let portfolio, manage tenant changes, and ensure the Horizon database is always up to date.
On the master data side, you’ll be responsible for the accurate setup and maintenance of property and supplier data across multiple systems (including Horizon, Oracle, and Retek), supporting both Superdrug, Savers and Three. You’ll help drive Goods Not For Retail (GNFR) compliance, support the implementation of tenant recharges, and ensure that all costs, such as service charges, repairs, maintenance, and insurance, are correctly recharged to tenants in line with lease terms.
- Managing the Property Admin inbox: monitoring, responding to, and following up on queries to completion.
- Overseeing landlord supplier changes and ensuring GNFR compliance, including obtaining documentation and setting up suppliers for payment.
- Processing rent and service charge reconciliations in collaboration with finance, and supporting payment runs.
- Maintaining and updating property and supplier data in Horizon, Oracle, and Retek, ensuring data accuracy and integrity.
- Managing the sub-let portfolio: raising rent charges, processing tenant changes, and updating the Horizon database.
- Implementing and managing tenant recharges for costs such as service charges, repairs, maintenance, and insurance.
- Supporting the property change note process (Blues) and ensuring timely, accurate processing.
- Providing day-to-day and project administrative support to the property management and property administration teams.
You have experience managing property-related accounts, including processing invoices, reviewing statements, and carrying out statement reconciliations. You’re confident managing large datasets and maintaining data accuracy across multiple systems. Experience with property management databases (ideally Horizon or similar), and large ERP systems (Oracle, Retek, etc.). You have a background in property administration or property accounts, with hands-on experience with accounts payable, credit control, and confidence in reconciling statements of account. Knowledge of commercial property management.
Strong IT skills, including Microsoft Outlook, Teams, Excel, PowerPoint, and Word, as well as experience with online and internal databases. Experience in multi-site retail businesses and centralised finance/shared service environments is highly advantageous.
Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport. Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value. Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. Is confident using data to make tactical decisions. Is knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area. Actively looks for new ways of working through AI that would benefit the business and move things forward.
33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
2 staff discount codes for yourself and a family member or friend.
30% discount on Superdrug Own Brand Products both in store and online.
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Company pension matching and bonus.
We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
Property Compliance Administrator in Croydon employer: Superdrug
Contact Detail:
Superdrug Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Compliance Administrator in Croydon
✨Tip Number 1
Get to know the company culture! Superdrug is all about personality and fun, so show your enthusiasm during interviews. Research their values and think of ways you can embody that customer-first attitude.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience with property management and data accuracy aligns with the role. Use specific examples to demonstrate your skills and how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Property Compliance Administrator in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your property administration background and any relevant software knowledge, like Horizon or Oracle, to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to show off your personality! Share why you’re excited about the role and how you can contribute to our vibrant team at Superdrug. Keep it friendly and engaging!
Showcase Your Data Skills: Since this role involves managing large datasets, be sure to mention your experience with data accuracy and any tools you’ve used. We love candidates who can confidently handle numbers and make data-driven decisions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Superdrug
✨Know Your Stuff
Make sure you brush up on property management basics and the specific systems mentioned in the job description, like Horizon and Oracle. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Your Customer Focus
Superdrug values a customer-first culture, so be prepared to share examples of how you've put customers at the heart of your work. Think about times when you went above and beyond to resolve queries or improve service.
✨Data is Key
Since this role involves managing large datasets, come equipped with examples of how you've maintained data accuracy in previous roles. Highlight any experience you have with data reconciliation and how it contributed to the success of your team.
✨Be Collaborative
This position requires working closely with various teams, so demonstrate your ability to build relationships. Share instances where you've collaborated effectively with others to achieve a common goal, and how you value input from different departments.