Medicines & Prescribing Governance Manager in Croydon

Join Superdrug Head Office – Make a Real Difference Every Day!

Location: Superdrug Head Office

Hours: 37.5 | 9.00 am – 5.30 pm – Hybrid working available with 2 days working from home and 3 days in office close to East Croydon Station.

Salary: Competitive + bonus potential (up to 30%)

Why Superdrug? Passionate about beauty and health? Want to be part of an innovative, trend‑setting retailer? Our vibrant Head Office, located by East Croydon station, offers a fantastic environment filled with brilliant personalities. We put our customers and teams at the heart of everything we do, aiming to be the best in accessible health & beauty, loved for value, choice, friendly advice, service and fun.

A Day Includes:

• Supporting the development, implementation and continuous improvement of in‑house health clinic services, ensuring safety, evidence‑based care and alignment with regulatory and professional standards.
• Acting as the Yellow Fever administrative lead, ensuring compliance with national standards, maintaining centre registrations, coordinating audits and supporting clinics to meet all regulatory requirements.
• Collaborating with healthcare services, governance and operations to design, deliver, and optimise clinic services, maintaining patient safety and service quality.
• Providing clinical input and support into service delivery models, risk management and patient pathways to enable safe and effective services.
• Leading the coordination and delivery of governance meetings concerning clinic services, reviewing key risks, incidents and performance metrics.
• Supporting the implementation and embedding of clinical governance frameworks, ensuring appropriate processes, controls and training are in place.
• Monitoring service performance, incidents and patient outcomes to inform improvements and enhance quality and safety.
• Acting as a key clinical contact and subject‑matter support for medicines, prescribing and clinic governance queries.

Key Responsibilities:

• Support the development and continuous improvement of clinic‑based healthcare services, ensuring governance and regulatory requirements.
• Work collaboratively with the healthcare services team to support service development and implementation.
• Lead the development and review of Patient Group Directions (PGDs), ensuring they are evidence‑based, compliant and ready for appropriate authorisation.
• Assess, write and authorise Patient Specific Directions (PSDs) in line with legal, regulatory and professional frameworks.
• Provide clinical advice and support decision‑making across clinic services.
• Develop, review and maintain clinical policies, procedures and guidance documentation.
• Lead and facilitate clinic governance meetings, ensuring effective risk, incident and performance review.
• Contribute to clinical governance frameworks and assurance processes.
• Support oversight of clinic‑related activities within the cost centre, contributing to efficient resource utilisation.
• Represent the organisation at relevant internal and external meetings, as required.

Safeguarding our Patients:

• Ensure clinic services operate in line with regulatory, legal, professional and national guidance.
• Support and embed effective clinical governance processes to maintain high standards of safety and care.
• Review incidents, complaints and near misses, supporting investigation, learning and risk mitigation.
• Ensure all PGDs, policies and clinical procedures are evidence‑based, up to date and regularly reviewed.
• Support identification and management of clinical risks, ensuring appropriate escalation where required.
• Monitor service quality, patient outcomes and feedback to support continuous improvement.
• Promote a culture of openness, safety and learning, aligned with duty of candour principles.

Supporting our People:

• Design and deliver clinical training and education sessions aligned to clinic services.
• Support the development of the medicines and prescribing team, providing guidance and professional support.
• Promote a culture of continuous professional development and clinical excellence.
• Facilitate and contribute to training events, workshops and education programmes.
• Identify learning needs through governance insights, ensuring targeted and effective training interventions.
• Support implementation of competency frameworks and assurance processes.
• Act as a clinical role model, supporting high standards of patient care and professional practice.

What’s In It For You:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in office close to East Croydon Station.
• Company pension matching and bonus.
• Access to Stream, a money management app giving a percentage of your pay as you earn it.
• Opportunity to work within the A.S. Watson Group, the world's largest international health and beauty retailer.
• Unrivalled learning and development programmes.
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss support.
• Be part of something special!

What You’ll Need To Succeed:

• GPhC‑registered pharmacist (essential) with commitment to maintaining professional standards.
• Independent Prescriber qualification (essential or working towards).
• Experience in medicines governance, prescribing and clinical service delivery.
• Experience supporting the development and implementation of healthcare services.
• Experience in developing and reviewing Patient Group Directions (PGDs).
• Ability to provide sound clinical advice and support decision‑making.
• Good understanding of regulatory and professional frameworks (GPhC, CQC, national guidance).
• Strong communication and stakeholder engagement skills.
• Ability to lead meetings and coordinate governance activities effectively.
• Good organisational skills with the ability to manage multiple priorities.
• Commitment to continuous professional development.
• Willingness to attend relevant professional events and training.

Closing date for applications: 26th June 2026