At a Glance
- Tasks: Support and manage production environments, resolving issues for customers.
- Company: Join Superdrug, a leading health and beauty retailer with a vibrant culture.
- Benefits: Enjoy 33 days holiday, staff discounts, hybrid working, and a competitive pension scheme.
- Other info: Be part of a dynamic team with excellent learning and development opportunities.
- Why this job: Make a real difference every day while developing your technical skills.
- Qualifications: 2-3 years in support roles, retail sector experience, and strong technical skills.
The predicted salary is between 35000 - 45000 £ per year.
Join Superdrug Head Office - Make a Real Difference Every Day!
Location & Hours
- Location: East Croydon Station, London
- Hours: 37.5 hours per week, 9:00am – 5:30pm. Hybrid working available: 2 days from home, 3 days in office.
Salary Competitive
Key Responsibilities
- Provide administration, support and management of the A.S. Watson (UK) production environments.
- Respond to and resolve issues affecting internal and external customer system availability.
- Provide highly specialised technical expertise to support and maintain multiple environments and demonstrate awareness of associated A.S. Watson (UK) IT Services.
- Partner with technical teams to develop and implement solutions.
- Work with 3rd party vendors, ensuring SLA, OLA and KPI's are reviewed and met.
- Conduct complex technical analysis to resolve system problems, ensuring procedures and processes are followed or enhanced for system changes.
Customer Interaction & Service
- Sees every interaction with the customer as an opportunity to delight them.
- Comfortable using different platforms to communicate with customers.
- Understands customer needs and empowers others to remove barriers to deliver great service.
- Uses positive language and behaviours, building trust and rapport with customers and colleagues.
- Prioritises actions that delight the customer/colleague.
- Suggests and supports new ideas and ways of working designed to improve service.
This job is a good fit for you if:
- Confident in using data to make tactical decisions.
- Knowledgeable about their specialism and aware of wider market trends in their business area.
- Confidently communicates, challenges and gives feedback to others.
- Encourages teamwork & collaboration between their own team and others.
- Recognises the strengths & contributions of various teams, builds on networks to understand priorities of others and how to add value.
- Seeks feedback, listens to it and finds positive outcomes and solutions.
- Generates ideas and feels they can be shared within their immediate team and outside of the team.
- Actively looks for new ways of working through AI that would benefit the business.
- Actively develops their ability to use AI effectively and think critically about outputs.
- Strengthen the human touch, balancing AI efficiency with coaching, empathy, and team cohesion.
What you'll need:
- 2-3 years experience working in a busy support team at 2nd/3rd line level.
- Experience providing support and understanding challenges of the retail sector.
- Experience managing 3rd party suppliers.
- Experience providing technical and user-focused documentation.
Technical Skills
- MS Windows 7 & 10, Server 2008 – 2019
- MS Office 2010 – 2016 (O365)
- Office 365 Cloud Support
- Understanding of Active Directory, Group Policy, DNS, DHCP
- VPN experience with Junos Pulse, Pulse Secure, Juniper and user authentication solutions
- Dell storage, server and workstation
- Mobile Application / Device Management
- Enterprise endpoint security experience
- LAN and WAN troubleshooting
- IP Voice and telephone support
- Basic understanding of Microsoft SQL and Oracle
- ServiceNow or Top Desk
- Microsoft Intune
- Kaspersky AV or similar
- SAN storage experience
- Apple Mac, iPhone and iPad devices
- Adobe Creative Suite
- Virtualisation using VMWare vSphere 5.5 or later
- VEEAM or similar solution
- Forefront Threat Management Gateway (TMG)
Benefits
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns: 2 days from home, 3 days in office
- Company pension matching and bonus
- Stream – a money management app giving access to a percentage of pay as you earn it
- Being part of A.S. Watson Group, world's largest international health and beauty retailer with over 15,700 stores in 25 markets
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss support
Come and be part of something special!
Infrastructure Support Engineer in Croydon employer: Superdrug
At Superdrug, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and innovation. Located in East Croydon, our hybrid working model allows for flexibility, while our comprehensive benefits package, including generous holiday entitlement and extensive learning opportunities, ensures that our employees can thrive both personally and professionally. Join us to make a real difference every day in the dynamic retail sector, supported by a team that champions your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Superdrug on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss our experience with MS Windows, Active Directory, and any other relevant tech. Practice common interview questions to show off our expertise!
✨Tip Number 3
Show our passion for customer service! Think of examples where we've gone above and beyond to help customers. This will demonstrate that we understand the importance of delighting customers, just like Superdrug does.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up.
We think you need these skills to ace Infrastructure Support Engineer in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Support Engineer role. Highlight your relevant experience, especially in 2nd/3rd line support and any specific technical skills mentioned in the job description. We want to see how you can make a real difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your experience with customer service and teamwork, as these are key for us.
Showcase Your Technical Skills:Be sure to list all relevant technical skills clearly. If you have experience with MS Windows, Active Directory, or any of the other technologies mentioned, let us know! We love seeing candidates who are confident in their technical expertise.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Superdrug
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around MS Windows, Active Directory, and any other tools mentioned in the job description. Be ready to discuss your experience with these technologies and how you've used them to solve problems in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've gone above and beyond to delight customers. Prepare to share specific instances where you resolved issues or improved service, as this will demonstrate your commitment to customer satisfaction.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so be prepared to talk about how you've worked with others in the past. Think of examples where you’ve partnered with technical teams or managed third-party suppliers, and highlight how you contributed to successful outcomes.
✨Embrace AI and Innovation
The job description mentions looking for new ways of working through AI. Come equipped with ideas on how AI can enhance support processes or improve service delivery. This shows that you're not just technically savvy but also forward-thinking and innovative.
