At a Glance
- Tasks: Transform business processes and data to enhance customer experience.
- Company: Join Superdrug, a leading health and beauty retailer with a vibrant culture.
- Benefits: Enjoy 33 days holiday, discounts, hybrid working, and a competitive salary.
- Other info: Be part of a dynamic team with excellent growth opportunities.
- Why this job: Make a real difference every day while working on exciting projects.
- Qualifications: Experience in business analysis and retail transformation is essential.
The predicted salary is between 35000 - 45000 £ per year.
Superdrug Head Office - Make a Real Difference Every Day!
Location: East Croydon, United Kingdom
Hours: 37.5 hours per week, 9:00am – 5:30pm (Hybrid working – 2 days remote, 3 days in office).
Salary: Competitive
Job Purpose
To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes. This will mean building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. In addition, you will be involved throughout the development, delivery and testing phases, so will be able to influence the outcome of projects.
Key Accountabilities
- Understanding and documenting business processes and workflows and their relationships to current and future software solutions.
- Identifying, documenting and validating integration and data requirements across systems to ensure end to end solution coherence.
- Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results.
- Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and management.
- Analysing the impact of change requests.
- Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases.
- Assisting in the definition of roll out, training and user support plans.
- Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.
- Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business‑focused storyboards.
- Generates detailed customer focused initiatives, in line with the IT Department strategy and supports with execution.
- Listens to the customer and implements new ideas and ways of working which are designed to improve service considering both Online and Offline.
- Ensures the team prioritises actions which delight the customer/team member.
Special Requirements
- Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture to build customer love in every touchpoint of our online and offline platform.
- Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi‑million pound projects.
- Experience working and implementing projects in a Retail based environment.
- Understanding of Retail / Warehouse Management Systems and Processes.
- Flexibility to travel.
- Establishes strong relationships at all levels.
- Can manage tough/complex messages with all stakeholders.
- Role model collaboration to the team to exceed goals.
- Positive attitude towards feedback, uses this to generate initiatives to meet/exceed expectations, and shares feedback in a meaningful way.
- Effectively manages their team by playing to strengths and proactively addressing its opportunities.
- Ensuring everyone’s wellbeing & diversity is considered and celebrated.
- Feels empowered to challenge across different career bands and roles.
- Supporting other team members in shaping their work to do so.
Key Responsibilities
- Proactively keeps up to date with market and consumer trends in their specialism and feeds this into department strategy.
- Uses data and insights to challenge the status quo to keep us ahead of the competition.
- Uses data to inform and generate new ideas and make decisions to improve on future plans.
Technical Responsibilities
- Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.
- Rethinking how work gets done – Actively shifting work from repetitive tasks to higher‑value activities as AI takes on routine work.
- Role modelling behaviours to encourage confidence with AI.
- Actively developing your ability to use AI effectively and think critically about outputs.
- Strengthen Human Touch – Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.
Position in Organisation
Reports to Business Systems Analysis Manager & RPA Product Manager.
Customer Contacts
Internal: Business project managers, project sponsors and stakeholders, project team, other ASW colleagues worldwide.
External: Application suppliers, software suppliers.
Person Specification
Experience: Essential – Proven Business Analyst experience involved in large scale business transformation projects in a retail environment.
Qualifications: Essential – 'A' level or equivalent. Desirable – Degree level.
Skills & Knowledge
- Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi‑million pound projects.
- Strong business focused Business Analyst with specific expertise and experience in Business Analysis and Requirements Development and Reporting.
- Experience of translating strategy and concepts into practical, compelling and meaningful documentation.
- Expertise in business process mapping and analysis working with people, process and technology on new solutions.
- Strong analytical, problem solving and negotiation skills.
- Good planning and time management skills.
- IT literate with experience of using MS Office applications.
- Strong written, oral communication and presentation skills.
- Ability to work effectively in changing situations, shifting priorities and simultaneous demands.
- Ability to work within a team to achieve agreed objectives, both as a leader and as a team member.
- Experience of also carrying out Systems Analysis, Data Modelling and/or Service Management assignments.
- Knowledge of structured Business Analysis methodologies and best practice.
Benefits
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
- Company pension matching and bonus.
- We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it.
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
- Come and be part of something special!
Hybrid Retail Business Analyst — Transform Processes & Data in Croydon employer: Superdrug
Superdrug is an exceptional employer that prioritises employee well-being and development, offering a competitive salary and generous benefits including up to 38 days of holiday and a robust pension scheme. With a hybrid working model that promotes work-life balance and a collaborative office environment in East Croydon, employees are empowered to grow their careers through unrivalled learning opportunities while being part of a dynamic team that values customer focus and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Retail Business Analyst — Transform Processes & Data in Croydon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your answers and show them you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Hybrid Retail Business Analyst — Transform Processes & Data in Croydon
Some tips for your application 🫡
Know the Role:Before you start writing, take a good look at the job description. Understand what they’re looking for in a Hybrid Retail Business Analyst and tailor your application to highlight your relevant experience and skills.
Be Clear and Concise:When you're putting together your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your personality shine through, so don’t be afraid to let that come across!
Showcase Your Achievements:Don’t just list your responsibilities from previous roles; instead, focus on what you achieved. Use specific examples that demonstrate how you’ve made a difference in past projects, especially in retail or business transformation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Superdrug
✨Know Your Business Processes
Before the interview, take some time to research Superdrug's business processes and workflows. Understanding how they operate will help you discuss how you can contribute to improving their systems and processes effectively.
✨Prepare for Stakeholder Engagement
Since the role involves partnering with business users and stakeholders, practice how you would approach these conversations. Think about questions you might ask to surface their requirements and how you can document and present your findings clearly.
✨Showcase Your Analytical Skills
Be ready to demonstrate your analytical and problem-solving skills during the interview. Prepare examples of past projects where you successfully identified issues and proposed solutions, especially in a retail context.
✨Emphasise Your Communication Skills
Strong communication is key for this role. Be prepared to discuss how you’ve effectively communicated complex ideas in the past, whether through presentations or documentation. Tailor your examples to show how you can engage both technical and non-technical audiences.
