H&S Systems and Process Manager in Croydon

Join Superdrug Head Office - Make a Real Difference Every Day!

Location: Croydon

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Salary: Competitive

Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here’s The Exciting Bit… A Day Includes

We are seeking an initiative-taking and experienced Health and Safety Systems and Process Manager to join our team. This key role is responsible for ensuring the health, safety, and wellbeing of all employees, contractors, and visitors across our operations. The postholder will ensure that all health and safety systems remain compliant, effective, digitally optimised, and fit for purpose within a fast-paced retail environment. The Health and Safety Systems and Process Manager will develop, implement, and continuously improve health and safety policies, systems, and digital processes. The role requires strong capability in managing health and safety management platforms (e.g. Notify or similar systems), using data analytics to identify trends, and leveraging technology to drive continuous improvement in safety performance across the organisation. Generates detailed customer focused initiatives, in line with the health and safety strategy and supports with execution. Listens to the customer and implements new ideas and ways of working which are designed to improve service considering both Online and Offline. Ensuring the team priorities actions which delight the customer/team member.

Key Responsibilities

• Develop, implement, and maintain health and safety policies, procedures, and management systems.
• Manage and continuously improve digital health and safety systems (e.g. Notify), ensuring they remain compliant, user-friendly, and aligned with operational needs.
• Lead the digitalisation and automation of health and safety processes to improve efficiency, accuracy, and reporting capability.
• Analyse incident, audit, and compliance data to identify trends and emerging risks, using digital reporting tools to inform decision-making.
• Produce clear, data-driven management reports and dashboards to support senior leadership oversight.
• Maintain robust digital document control processes, ensuring policies and procedures are accurate, version-controlled, and accessible.
• Monitor corrective actions, risk assessments, and compliance activities through system tracking tools.
• Support system upgrades, enhancements, and new technology implementation to strengthen safety management capability.
• Influence and engage stakeholders at all levels to embed effective use of health and safety systems.
• Drive a culture of continuous improvement, using technology and data insights to enhance safety standards across the organisation.

Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform.

Essential Criteria

• Proven experience developing and producing health and safety documentation and systems.
• Experience managing and developing digital health and safety management systems (e.g. Notify or similar platforms).
• Experience in designing, developing, and delivering both in-person and online training modules.
• Strong policy development and documentation control experience.
• Demonstrable experience using data analytics to identify trends and inform safety improvements.
• High attention to detail and strong organisational skills.
• Solution-focused mindset with the ability to resolve issues pragmatically.
• Experience working within a fast-paced retail or multi-site operational environment.
• Establishes strong relationships at all levels.
• Can manage tough/complex messages with all stakeholders.
• Role-model collaboration to the team to exceed goals.
• Positive attitude towards feedback, uses this to generate initiatives to meet/exceed expectations, and shares feedback in a meaningful way.
• Effectively manages their team by playing to strengths and proactively addressing its opportunities.
• Ensuring everyone wellbeing & diversity is considered and celebrated.
• Feels empowered to challenge across different career bands and roles.
• Supporting other team members in shaping their work to do so.
• Proactively keeps up to date with market and consumer trends in their specialism and feeds this into department strategy.
• Uses data and insights to challenge the status quo to keep us ahead of the competition.

Tech & AI: Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.

Tech & AI: Rethinking how work gets done - Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work.

Tech & AI: Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs.

Tech & AI: Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.

Desirable Criteria

• Recognised health and safety qualification (e.g. NEBOSH or equivalent).
• Proven experience in managing Health and Safety compliance and initiatives.
• Experience implementing or upgrading digital safety systems or reporting platforms.

Skills And Knowledge

• Strong analytical capability with the ability to interpret data and identify trends.
• Proficiency in digital reporting tools (e.g. Excel, Power BI or equivalent).
• Ability to develop clear, insight-driven management reports.
• Strong influencing and communication skills, with the ability to engage stakeholders at all levels.
• Sound knowledge of health and safety legislation and best practice.
• Strong digital literacy with the ability to adapt quickly to new systems and technologies.

Here’s What’s In It For You

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support

Come and be part of something special!