At a Glance
- Tasks: Coordinate exciting development projects and be the voice of our customers.
- Company: Join Superdrug, a vibrant and innovative health and beauty retailer.
- Benefits: Enjoy 33-38 days holiday, staff discounts, and a company pension.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real difference in a fun, customer-first environment.
- Qualifications: Strong communication skills and a passion for teamwork.
The predicted salary is between 30000 - 40000 £ per year.
Join Superdrug Head Office - Make a Real Difference Every Day!
Location: Field based
Hours: 37.5 | 9.00am - 5.30pm
Salary: Competitive
Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here’s The Exciting Bit… A Day Includes Role & Responsibility – Development & Fixtures Co‑ordinator. This role is field based, with regular UK travel. Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture to build customer love in every touchpoint of our O+O platform. Working as part of the Fixture Development Team, supporting the Fixtures & Development Manager.
Key Responsibilities
- First point of contact for teams regarding fixture development projects, assisting with progression of information.
- Manage a range of development projects from initial brief through to manufacture.
- Lead communication to wider teams on fixture requirements.
- Work closely with procurement, commercial and the rollout team to ensure smooth landing of projects.
- Coordinate meeting requirements for development projects with Fixtures Manager.
- Participate in meetings, collate notes and define next step ownership.
- Assist in progression of detail and monitor next step progression with working group of project.
- See every interaction with the customer as an opportunity to delight them; comfortable using different platforms to communicate.
- Understand customer needs and empower others to remove barriers to deliver great service.
- Use positive language and behaviours in all interactions, building trust and rapport.
- Prioritise actions that delight the customer/colleague.
- Suggest and support new ideas and ways of working designed to improve service.
- Ensure new fixture arrives in the right place at the right time, working closely with the rollout team.
- Work with stakeholders & suppliers for all development projects to assist in progression of detail and monitor next steps with project working group.
- Ownership of smaller development projects from brief through to rollout.
- Investigate information as required to support project progression at handover to rollout, ensuring all specification details are collated and loaded into Fixture database.
- Stay on top of retail display trends, producing insights packs & cascade to team.
- Confidently communicate, challenge and give feedback to others.
- Encourage teamwork & collaboration within own team and others.
- Recognise strengths & contributions of various teams, build on networks to understand priorities of others.
- Seek feedback, listen, and take responsibility to find positive outcomes and solutions.
- Generate and share ideas both within immediate team and outside.
- Maintain budget tracker, raise purchase orders and liaise with finance & commercial teams for CER documentation.
- Assist with organisation of tenders, creating tender packs, coordinating with legal, collating submissions, attending review meetings, and ensuring documentation is loaded onto central database.
- Create final submission packs including IC paper and legal forms, progress approval process.
- Monitor supplier trackers, collate KPI documentation, maintain fixture fit‑out specifications, issue KPI meetings notes.
- Maintain specification details for fixtures database; manage design risk assessment, weight testing documentation, fitting instructions, drawing packs; ensuring relevant documents are issued to correct departments.
Finance
- Creation of CER documentation liaising with finance & commercial teams to ensure allocation of budget lines identified for PO allocation once IC approved.
- Raise all purchase orders requested in a timely manner for our suppliers.
- Maintain and update the budget tracker, highlighting risk.
Tender & Quote
- Assist with organisation of tenders and creating tender packs.
- Coordinate with legal for initial contract creation during tender.
- Collate all submissions for analysis.
- Attend review meetings to collate notes/scorecard details at each stage of review.
- Ensure all documentation is loaded onto central database for audit purposes.
- Create final submission packs including IC paper and legal forms with all relevant signatories.
- Progress approval process and return missing/additional details in a timely manner.
Ad‑hoc/general
- Maintain supplier trackers, collate KPI documentation from implementation and project management team.
- Own fixture fit‑out specifications, ensuring they are kept up to date.
- Attend KPI meetings to collate notes/scorecard details and issue to all in a timely manner.
- Responsible for maintaining specification details for fixtures database.
- Manage fixture fit‑out spec, design risk assessment, weight testing documentation, fitting instructions, drawing packs.
- Ensure relevant documents are issued to correct departments.
- Coordinate with project managers, store ops, merchandising.
What’s In It For You
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Car allowance per career band.
- Company pension matching and bonus.
- Access to Stream, a money management app giving you a percentage of your pay as you earn it.
- Being part of a group who work closely with Savers, The Perfume Shop and Three UK.
- Part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets.
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
Come and be part of something special.
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Development Coordinator in Croydon employer: Superdrug
Superdrug is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to contribute their unique personality. With a competitive salary, generous holiday allowance, and extensive learning and development opportunities, employees can thrive both personally and professionally. Located near East Croydon station, the Head Office offers a dynamic environment filled with passionate individuals dedicated to making a real difference in health and beauty.
StudySmarter Expert Advice🤫
We think this is how you could land Development Coordinator in Croydon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Superdrug, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Superdrug!
We think you need these skills to ace Development Coordinator in Croydon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Superdrug, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Superdrug and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Superdrug that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Superdrug
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
