Business Analyst in Croydon

Location: East Croydon Station, with hybrid working (2 days WFH, 3 days in office). Hours: 37.5 hours per week, 9:00am – 5:30pm. Salary: Competitive.

Job Purpose

To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes. This will mean building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. In addition, you will be involved throughout the development, delivery and testing phases, so will be able to influence the outcome of projects.

Key Accountabilities

• Understanding and documenting business processes and workflows and their relationships to current and future software solutions.
• Identifying, documenting and validating integration and data requirements across systems to ensure end‑to‑end solution coherence.
• Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results.
• Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; helping manage expectations of users and management.
• Analysing the impact of change requests.
• Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases.
• Assisting in the definition of roll‑out, training and user support plans.
• Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.
• Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused storyboards.
• Generating detailed customer‑focused initiatives, in line with the IT Department strategy and supporting execution.
• Listening to the customer and implementing new ideas and ways of working designed to improve service considering both online and offline.
• Ensuring the team prioritises actions which delight the customer and team members.

Special Requirements

• Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture.
• Related Business Analyst work experience involved in large‑scale business transformation projects, and use of structured Business Analysis methodologies for multi‑million pound projects.
• Experience working and implementing projects in a retail environment.
• Understanding of Retail / Warehouse Management Systems and Processes.
• Flexibility to travel.
• Establishes strong relationships at all levels.
• Can manage tough/complex messages with all stakeholders.
• Role model collaboration to the team to exceed goals.
• Positive attitude towards feedback, using this to generate initiatives to meet or exceed expectations and sharing feedback meaningfully.
• Effectively manages team by playing to strengths and proactively addressing opportunities, ensuring everyone’s wellbeing and diversity is considered and celebrated.
• Feels empowered to challenge across different career bands and roles, supporting other team members in shaping their work.

Key Responsibilities

• Proactively keeps up to date with market and consumer trends in their specialisation and feeds this into department strategy.
• Uses data and insights to challenge the status quo to keep the organisation ahead of the competition.
• Uses data to inform and generate new ideas and make decisions to improve future plans.

Technical Responsibilities

• Helping the team understand when to use AI, when to rely on human judgement, and how to combine both.
• Rethinking how work gets done – actively shifting work from repetitive tasks to higher‑value activities as AI takes on routine work.
• Role‑modeling behaviours to encourage confidence with AI and actively developing the ability to use AI effectively and think critically about outputs.
• Strengthening the human touch – balancing AI efficiency with human coaching, empathy and team cohesion.

Position in Organisation

Reports to Business Systems Analysis Manager & RPA Product Manager.

Customer Contacts

• Internal: Business project managers, project sponsors and stakeholders, project team, other ASW colleagues worldwide.
• External: Application suppliers, software suppliers.

Person Specification

Essential: Proven Business Analyst experience involved in large‑scale business transformation projects in a retail environment.

Qualifications

• Essential: ‘A’ level or equivalent.
• Desirable: Degree level.

Skills & Knowledge

• Related Business Analyst work experience involved in large‑scale business transformation projects, and use of structured Business Analysis methodologies for multi‑million pound projects.
• Strong business‑focused Business Analyst with specific expertise and experience in Business Analysis and Requirements Development and Reporting.
• Experience of translating strategy and concepts into practical, compelling and meaningful documentation.
• Expertise in business process mapping and analysis working with people, process and technology on new solutions.
• Strong analytical, problem‑solving and negotiation skills.
• Good planning and time management skills.
• IT‑literate with experience of using MS Office applications.
• Strong written, oral communication and presentation skills.
• Ability to work effectively in changing situations, shifting priorities and simultaneous demands.
• Team‑working skills to achieve agreed objectives, both as a leader and as a team member.
• Experience carrying out Systems Analysis, Data Modelling and/or Service Management assignments.

Knowledge

Knowledge of structured Business Analysis methodologies and best practice.

Benefits

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it.
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes.
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
• Come and be part of something special!