At a Glance
- Tasks: Support product setup, collaborate on marketing strategies, and analyse sales data.
- Company: Join Superdrug's vibrant Head Office near East Croydon Station.
- Benefits: Enjoy 33-38 days holiday, staff discounts, and hybrid working options.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in health & beauty while developing your career in Buying.
- Qualifications: Strong PC skills, especially in Excel, and a passion for buying.
The predicted salary is between 21150 - 25850 £ per year.
Join Superdrug Head Office - Make a Real Difference Every Day!
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
- Interacting with a variety of stakeholders including suppliers and colleagues across Buying, Merchandising, Supply Chain, Marketing and Stores.
- Assist with the smooth implementation of new product setup, including checking retail and cost prices.
- Collaborate with the Marketing team to implement buyer led marketing promotion plans and strategies developed by the buying team which adhere to legislation and brand guidelines.
- Help with the review and evaluation of the effectiveness of promotions.
- Producing communications for stores and ensuring teams have the information they need.
- Creating reports and analysing data for sales and category meetings.
- Supporting the development of more efficient ways of working and helping improve existing processes.
- Always seek out fresh ways to work through technology and/or Ai that can boost the business and move things forward.
You’re ambitious and eager to learn the first step in the buying journey. You get satisfaction through seeing the products for the category you support out on store shelves for our customers to buy. Builds great working relationships based on trust, respect and takes into account others' needs. Flexible and adaptable.
Excellent PC skills – Microsoft Office packages especially Excel. A passion for developing a career in Buying.
33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Hybrid working patterns available depending on role responsibilities.
- Company pension matching and bonus.
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
- We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
Virtual Assistant - home working in City of London employer: Superdrug
At Superdrug, we pride ourselves on being an exceptional employer, offering a vibrant work culture where beauty enthusiasts can thrive. Our commitment to professional development through in-house training ensures that our Beauty Therapists stay at the forefront of industry trends, while our generous benefits package, including competitive pay and family-friendly policies, makes us a supportive workplace. Located in Bangor, our team enjoys not only a fulfilling career but also exclusive discounts and exciting employee events that foster camaraderie and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Virtual Assistant - home working in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Superdrug. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Superdrug before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Virtual Assistant - home working in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Superdrug:Your cover letter is your chance to shine! Tell us why you want to work at Superdrug specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Superdrug!
How to prepare for a job interview at Superdrug
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
