This job is with Superdrug, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Join Superdrug Head Office- Make a Real Difference Every Day!
Location:
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the excitingbit... A day includes:
- As ourMarketplace continues to expand rapidly, we are seeking a proactive anddetail-oriented Marketplace Seller Onboarding & Operations Executive to join the Seller Management team. This role will play a crucial part insupporting the day-to-day operations, compliance, and onboarding activitiesacross a fast-growing base of third-party sellers, ensuring seamless executionand seller compliance.
With over 400live sellers and an accelerating pipeline- particularly in the Health &Beauty and Fashion categories- this role is essential to reduce bottlenecks,enhance seller experience, and ensure operational excellence across the sellerlifecycle.
Key Responsibilities:
SellerOnboarding & Support
Coordinate new seller onboarding processes including KYC checks, catalogue setup, and approval workflows
Product approval, review sellers listing, approve and provide best practice feedback
Act as a key point of contact for operational updates and seller communications
Maintain documentation and monitor progress of each seller onboarding journey
OperationalManagement
Track and escalate SLA breaches, such as delayed orders or unfulfilled items
Manage customer service escalations with sellers
Manage seller queries around API issues,
Marketplace Onboarding and Operations Executive in City of London employer: Superdrug
At Superdrug, we pride ourselves on being an exceptional employer, offering a vibrant work culture where beauty enthusiasts can thrive. Our commitment to professional development through in-house training ensures that our Beauty Therapists stay at the forefront of industry trends, while our generous benefits package, including competitive pay and family-friendly policies, makes us a supportive workplace. Located in Bangor, our team enjoys not only a fulfilling career but also exclusive discounts and exciting employee events that foster camaraderie and growth.
