At a Glance
- Tasks: Lead efficient picking, packing, and dispatching processes for online orders.
- Company: Join a leading health and beauty retailer with a collaborative culture.
- Benefits: Enjoy 33-38 days holiday, staff discounts, and hybrid working options.
- Other info: Be part of a global group with unrivalled learning and development opportunities.
- Why this job: Make a real impact on customer experience and operational excellence.
- Qualifications: Experience in team management and a passion for improving processes.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Responsible for ensuring picking, packing and dispatching processes of stores fulfilling online orders are efficient.
- Responsible for delivering fulfilment SLAs; including order turnaround time, accuracy, and delivery deadlines.
- Manage store capacity planning and workload balancing to support both in-store and online sales activities.
- Monitor productivity and optimise resource allocation (staffing, equipment, space) to achieve efficiency targets.
- Identify trends in data to drive action to improve performance.
- Oversee processes for "order & collect," "ship from store," and returns handling.
Leadership & Team Management
- Lead, coach, and develop central and store teams to achieve KPI/SLAs.
- Create a culture of performance improvement and accountability within central and store teams.
- Produce succession plans for the team linked to stretch objectives to develop the capability of the team.
- Ensure all central and field teams are trained as required and that appropriate record keeping is in place.
Customer Experience & Service Quality
- Embed process to meet/exceed customer experience ROS requirements.
- Utilise data to identify and implement opportunities.
- Manage exceptions and escalations related to late, missing, or incorrect orders and track/identify trends to put measures in place to improve service.
Inventory & Stock Control
- Identify and implement opportunities to maximise product availability and stock accuracy within hubs, ensuring optimum stock and buffer levels accordingly.
- Ensure sufficient audits are in place to minimise stock outs and prevent loss.
Cost Management
- Ensure hours issued are adequate to fulfil demand & meet OPH budgets, proactively managing any overspend.
- Ensure staff structures support flexibility to deal with unexpected demand.
Operational Excellence
- Implement standardised procedures for picking & packaging.
- Ensure accurate tracking is in place for operational KPIs (orders per hour, short/zero picks, order accuracy, hours spent) and develop improvement plans.
- Curious to explore and implement system, people and process opportunities to drive performance (including leveraging automation and AI).
Peak Planning
- Responsible for producing and delivering peak plans that ensure stores are set up to meet increased demand whilst delivering against KPIs; including where needed the temporary set up and training of seasonal hubs.
Compliance, Safety & Standards
- Ensure all fulfilment activities comply with health and safety, data protection, and operational standards.
- Maintain store cleanliness, orderliness, and brand presentation in both retail and fulfilment areas.
- Conduct regular risk assessments for warehouse/fulfilment zones within the store.
Benefits
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
- Company pension matching and bonus.
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
- Come and be part of something special!
Senior Store Fulfillment Manager employer: Superdrug Stores plc
As a Senior Store Fulfillment Manager at our company, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With generous benefits such as up to 38 days of holiday, hybrid working options, and access to unrivalled learning programmes, we foster a culture of performance improvement and accountability. Join us in our modern office near East Croydon Station and be part of a leading international health and beauty retailer, where your contributions directly enhance customer experience and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Fulfillment Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Senior Store Fulfillment Manager.
✨Tip Number 2
Prepare for the interview by diving deep into the company's fulfilment processes. We should be ready to discuss how we can optimise picking, packing, and dispatching to meet those SLAs. Show them we know our stuff!
✨Tip Number 3
Bring data to life! Be ready to share examples of how we've used data to drive performance improvements in past roles. This will show that we can identify trends and take action, just like they need.
✨Tip Number 4
Don’t forget to highlight our leadership skills! We need to demonstrate how we've coached teams to achieve KPIs and fostered a culture of accountability. Let’s make it clear that we can lead and inspire!
We think you need these skills to ace Senior Store Fulfillment Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in fulfilment processes, team management, and customer service. We want to see how your skills align with the responsibilities listed in the job description!
Showcase Your Leadership Skills:Since this role involves leading teams, share specific examples of how you've coached or developed others in previous positions. We love to see candidates who can create a culture of performance improvement!
Data-Driven Mindset:Mention any experience you have with data analysis and how you've used it to drive performance improvements. We’re keen on candidates who can identify trends and implement effective solutions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Superdrug Stores plc
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) related to fulfilment processes. Be ready to discuss how you've previously improved order turnaround times or accuracy rates, as this will show your understanding of the role's responsibilities.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in a fast-paced environment. Highlight your coaching techniques and how you've developed team capabilities to meet SLAs. This will demonstrate your fit for the leadership aspect of the role.
✨Data-Driven Decision Making
Be prepared to talk about how you’ve used data to identify trends and drive improvements in previous roles. Discuss specific instances where your analysis led to operational enhancements, as this aligns perfectly with the job’s focus on optimising resource allocation.
✨Customer-Centric Mindset
Think of examples where you’ve gone above and beyond to enhance customer experience. Whether it’s resolving issues with late or incorrect orders or implementing new processes, showing that you prioritise customer satisfaction will resonate well with the interviewers.
