At a Glance
- Tasks: Lead efficient picking, packing, and dispatching for online orders while optimising store operations.
- Company: Join a leading health and beauty retailer with a vibrant team culture.
- Benefits: Enjoy 33-38 days holiday, staff discounts, hybrid working, and a company pension.
- Other info: Be part of a global group with unrivalled learning and development opportunities.
- Why this job: Make a real impact on customer experience and operational excellence in a dynamic environment.
- Qualifications: Proven leadership skills and experience in fulfilment or retail management.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Responsible for ensuring picking, packing and dispatching processes of stores fulfilling online orders are efficient.
- Responsible for delivering fulfilment SLAs; including order turnaround time, accuracy, and delivery deadlines.
- Manage store capacity planning and workload balancing to support both in-store and online sales activities.
- Monitor productivity and optimise resource allocation (staffing, equipment, space) to achieve efficiency targets.
- Identify trends in data to drive action to improve performance.
- Oversee processes for "order & collect," "ship from store," and returns handling.
Leadership & Team Management
- Lead, coach, and develop central and store teams to achieve KPI/SLAs.
- Create a culture of performance improvement and accountability within central and store teams.
- Produce succession plans for the team linked to stretch objectives to develop the capability of the team.
- Ensure all central and field teams are trained as required and that appropriate record keeping is in place.
Customer Experience & Service Quality
- Embed process to meet/exceed customer experience ROS requirements.
- Utilise data to identify and implement opportunities.
- Manage exceptions and escalations related to late, missing, or incorrect orders and track/identify trends to put measures in place to improve service.
Inventory & Stock Control
- Identify and implement opportunities to maximise product availability and stock accuracy within hubs, ensuring optimum stock and buffer levels accordingly.
- Ensure sufficient audits are in place to minimise stock outs and prevent loss.
Cost Management
- Ensure hours issued are adequate to fulfil demand & meet OPH budgets, proactively managing any overspend.
- Ensure staff structures support flexibility to deal with unexpected demand.
Operational Excellence
- Implement standardised procedures for picking & packaging.
- Ensure accurate tracking is in place for operational KPIs (orders per hour, short/zero picks, order accuracy, hours spent) and develop improvement plans.
- Curious to explore and implement system, people and process opportunities to drive performance (including leveraging automation and AI).
Peak Planning
- Responsible for producing and delivering peak plans that ensure stores are set up to meet increased demand whilst delivering against KPIs; including where needed the temporary set up and training of seasonal hubs.
Compliance, Safety & Standards
- Ensure all fulfilment activities comply with health and safety, data protection, and operational standards.
- Maintain store cleanliness, orderliness, and brand presentation in both retail and fulfilment areas.
- Conduct regular risk assessments for warehouse/fulfilment zones within the store.
Benefits
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
- Company pension matching and bonus.
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
- Come and be part of something special!
Senior Store Fulfillment Manager in London employer: Superdrug Stores plc
As a Senior Store Fulfillment Manager at our company, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With generous benefits such as 33 days of holiday, hybrid working options, and access to unrivalled learning programmes, we foster a culture of performance improvement and accountability. Located near East Croydon Station, our modern office is designed for collaboration, making it an excellent place to contribute to our mission as part of the world's largest international health and beauty retailer.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Fulfillment Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to fulfilment management. Think about how you’d handle specific challenges mentioned in the job description, like optimising resource allocation or managing peak planning.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data to drive performance improvements in past roles. This is key for a Senior Store Fulfillment Manager, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Store Fulfillment Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Store Fulfillment Manager. Highlight your experience in managing fulfilment processes, team leadership, and any data-driven decision-making you've done. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences align with our needs. Don't forget to mention your approach to improving customer experience and operational excellence.
Showcase Your Leadership Skills:As a Senior Store Fulfillment Manager, you'll be leading teams. Share examples of how you've coached and developed others in the past. We love to see candidates who can create a culture of performance improvement and accountability!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Superdrug Stores plc
✨Know Your Numbers
As a Senior Store Fulfillment Manager, you'll need to be data-savvy. Brush up on key performance indicators (KPIs) related to order accuracy, turnaround times, and productivity metrics. Be ready to discuss how you've used data in the past to drive improvements and make decisions.
✨Showcase Your Leadership Skills
This role involves leading teams, so prepare examples of how you've coached and developed staff in previous positions. Think about specific situations where you created a culture of accountability and performance improvement. Highlight your approach to succession planning and team training.
✨Understand Customer Experience
Customer satisfaction is crucial in this role. Familiarise yourself with strategies for enhancing customer experience, especially in fulfilment processes. Be prepared to discuss how you've handled exceptions or escalations in the past and what measures you implemented to improve service quality.
✨Operational Excellence is Key
The interviewers will want to know how you ensure operational efficiency. Prepare to talk about standardised procedures you've implemented in picking and packing, as well as how you've leveraged technology or automation to optimise processes. Share any experiences where you successfully managed peak planning and resource allocation.
