RetailSystems Testing Administrator
Join Superdrug HeadOffice- Make a Real Difference Every Day!
Location: EastCroydon
FTC 14 WEEKS
Hours:37.5| 9.00am - 5.30pm
Hybrid working available depending on role responsibilitieswith 2 days working from home and 3 days in our stylish, modern andcollaborative office close to East Croydon Station.
Salary:Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of aninnovative, trend setting retailer? Our vibrant Head Office, based by EastCroydon station is a fantastic environment filled with hundreds of brilliantpersonalities.
We’re a team that puts our customers and our teams at the heart of everythingwe do. At Superdrug, we aim to be the best in accessible health & beauty,loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all aboutpersonality, we have fun, and we work hard to deliver That Superdrug feeling.
Key Responsibilities
- Executeend-to-end promotional testing for each event
- Runstructured testing of all promotional activity ahead of go-live, ensuringpromotions perform correctly at till.
- Carryout detailed till-based validation of promotions
- Testpromotions by scanning products on test tills, validating correctdiscount application, offer triggering, and expected customer outcomes.
- Validatea wide range of promotional mechanics
- Testmultibuy, bundle, threshold, and loyalty-based promotions (e.g. 3 for 2,BOGOF, spend & save), including different transaction scenarios andquantities.
- Identifyand resolve issues prior to go-live
- Proactivelydetect scanning errors, incorrect discounts, or conflicting offers, andescalate issues to relevant teams for resolution
- Prioritisetesting activity based on risk and complexity
- Usestructured priority lists to focus on high-risk or complex promotions andensure efficient use of the testing window.
- Recordand track testing outcomes
- Documenttest results, scenarios, and issues using team trackers, ensuring a clearaudit trail of validation activity
- Collaboratecross-functionally to support issue resolution
- Workclosely with IT, Systems, and Marketing teams to troubleshoot test rigissues and ensure promotions are ready for launch
- Ensurer readiness for R10 till rollout
- Applyexisting promotional testing processes within the new R10 system,supporting transition and ensuring promotions scan correctly in livestores
This job is a good fit for you if you
- See every interaction with the customer as an opportunity to brighten their day
- Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful
- Are ‘The Best You’ using positive language and behaviours with customers and team members
- Breaks down problems into smaller, manageable steps for easier resolution
Whatyou’ll need
- Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform
- Committed to join in, have some fun and celebrate everyone’s hard work
- Builds great working relationships based on trust, respect and takes into account others needs
- Regularly asks for feedback and uses it to improve and grow
- Team up with others to find solutions through Ai and thrives on the strength of working together
- Always seek out fresh ways to work through technology and/or Ai that can boost the business and move things forward
- Actively developing your ability to use AI effectively and think critically about outputs
- Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion
Here’swhat's in it for you
- 33days holiday rising to 38 days with length of service (inclusive of bankholidays)
- 2staff discount codes for yourself and a family member or friend
- 30%discount on Superdrug Own Brand Products both in store and online
- Hybridworking patterns available depending on role responsibilities with 2 daysworking from home and 3 days in our stylish, modern and collaborativeoffice close to East Croydon Station
- Companypension matching and bonus
- Weoffer Stream - a money management app that gives you access to apercentage of your pay as you earn it
- Beingpart of more! We are part of a group who work closely with Savers, ThePerfume Shop and Three UK
- Weare part of A.S. Watson Group, the world's largest international healthand beauty retailer with over 15,700 stores in 25 markets!
- UnrivalledLearning and Development programmes
- Enhancedmaternity/shared parental/adoption leave, company sick pay and pregnancyloss and support
- Comeand be part of something special!
For information on howwe manage and store your data please go tohttps://www.superdrug.jobs/privacy-policy/
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Retail Systems Testing Administrator in Croydon employer: Superdrug Stores Plc
Superdrug is an excellent employer, offering a dynamic work environment in the Dunstable Distribution Centre where teamwork and collaboration are at the heart of our operations. We prioritise employee growth through comprehensive coaching and development opportunities, ensuring that our team members thrive while maintaining high service levels and safety standards. With a commitment to fostering a supportive culture, Superdrug provides a rewarding career path for those looking to make a meaningful impact in a fast-paced setting.
