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For Companies At a Glance
- Tasks: Lead client relationships and oversee project teams for high-growth eCommerce brands.
- Company: Join Superco, a top Shopify Premier Partner agency focused on impactful outcomes.
- Benefits: Enjoy a competitive salary, supportive colleagues, and flexible office days in London.
- Why this job: Shape client strategies and enjoy real ownership in a dynamic, growth-oriented environment.
- Qualifications: 4+ years in a client-facing role with strong Shopify and eCommerce knowledge required.
- Other info: No corporate nonsense, just meaningful work and opportunities for personal growth.
The predicted salary is between 43200 - 72000 £ per year.
Location: London | Full-time | Superco.io
Role Overview
We’re looking for a commercially minded Client Services Lead to join Superco, a leading Shopify Premier Partner agency. This role is a step up from senior account management - designed for someone who combines client strategy, delivery oversight, and commercial instinct. You’ll be responsible for managing a portfolio of high-growth eCommerce brands, with project managers, account managers and specialists reporting to you.
The ideal candidate has agency experience, a strong grasp of Shopify and DTC operations, and a proven ability to lead multi-disciplinary teams to deliver value, not just output.
Key Responsibilities
- Client Leadership & Relationship Management
- Own a portfolio of eCommerce clients, acting as their strategic and commercial lead
- Build trusted relationships with senior client stakeholders, providing clarity and confidence across workstreams
- Shape and prioritise roadmaps that align with business goals, from CRO and subscriptions to replatforming and retention
- Proactively surface risks, opportunities, and initiatives to deepen impact and account value
- Project Oversight & Team Coordination
- Oversee internal project teams (PMs, developers, designers, marketers), ensuring delivery is on time, in scope, and commercially sound
- Lead weekly, monthly and quarterly account rituals: sprint planning, client comms, reporting, retrospectives, QBRs, and month end process.
- Liaise with our delivery lead to maintain delivery quality and commercial margin across each account
- Provide direction and escalation support to project managers and account execs
- Strategic & Commercial Input
- Translate business needs into briefs and scopes that balance speed, quality, and value
- Review analytics and performance data to inform decisions and next steps
- Partner with internal leads on experimentation, A/B testing, and performance improvements
- Monitor budget vs. actuals and ensure clarity around retained hours, ad hoc billing, and change requests
- Internal Process & People Development
- Help evolve client services processes, tooling, and reporting
- Support hiring, onboarding, mentoring and management of junior team members
- Contribute to resourcing and forecasting across your accounts
- Uphold delivery discipline and reinforce a client-first culture internally
Requirements
- 4+ years in a client-facing role within a digital or eCommerce agency
- Experience managing a portfolio of brands and leading cross-functional teams
- Strong understanding of Shopify and the wider DTC tech stack (Klaviyo, ReCharge, Rebuy, GA4, etc.)
- Confident managing project budgets, timelines, scopes, and stakeholder expectations
- Excellent written and verbal communication skills
- Commercially astute, with a track record of growing accounts and retaining clients
Desired Skills
- Shopify Plus or replatforming experience
- Understanding of CRO, email, retention, and lifecycle marketing
- Strong grasp of analytics, AOV/CVR/CLTV, and eCommerce KPIs
- Experience working with fashion, wellness, or lifestyle DTC brands
- Brand side experience is a plus
Why Superco?
Superco is a Shopify Plus agency that helps ambitious brands scale. We don’t do fluff - we care about outcomes, high-quality execution, and building long-term client partnerships. You’ll have real ownership, responsibility, and a seat at the table shaping how we deliver.
Competitive salary
Leadership role within a growing team
Smart, supportive colleagues and interesting brands
No corporate nonsense, just good work and growth
London Bridge based office - 3 days a week
Client Services Lead - eCommerce & Shopify Agency employer: Superco - Shopify Premier Partner
Contact Detail:
Superco - Shopify Premier Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Lead - eCommerce & Shopify Agency
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and Shopify. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the eCommerce and Shopify space. Attend relevant events or webinars to connect with potential colleagues and learn more about the company culture at Superco.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and led teams in previous roles. Highlighting your experience with cross-functional teams will be key.
✨Tip Number 4
Research Superco's client portfolio and be ready to share insights on how you could add value to their existing accounts. Showing that you've done your homework will set you apart from other candidates.
We think you need these skills to ace Client Services Lead - eCommerce & Shopify Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly within eCommerce and digital agencies. Emphasise your leadership roles and any specific achievements related to managing portfolios of brands.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eCommerce and your understanding of Shopify. Discuss how your skills align with the responsibilities outlined in the job description, particularly your ability to build relationships and lead teams.
Showcase Relevant Skills: Highlight your familiarity with tools and technologies mentioned in the job description, such as Klaviyo, ReCharge, and GA4. Provide examples of how you've used these tools to drive results in previous roles.
Prepare for Potential Questions: Anticipate questions related to your experience in managing client relationships and leading cross-functional teams. Be ready to discuss specific scenarios where you successfully navigated challenges or delivered exceptional results.
How to prepare for a job interview at Superco - Shopify Premier Partner
✨Showcase Your Agency Experience
Make sure to highlight your previous agency experience during the interview. Discuss specific projects where you successfully managed client relationships and led cross-functional teams, as this role requires a strong grasp of agency dynamics.
✨Demonstrate Your Shopify Knowledge
Be prepared to discuss your understanding of Shopify and DTC operations. You might be asked about specific tools like Klaviyo or ReCharge, so brush up on these platforms and be ready to explain how you've used them in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and commercial instincts. Think of examples where you identified risks or opportunities for clients and how you translated business needs into actionable strategies.
✨Emphasise Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your verbal and written communication skills. You could be asked to explain complex concepts clearly, so practice articulating your thoughts on project management and client leadership.
